Qantas utterly hopeless at crediting JQ flight points

Reply Subscribe

Thread Tools

Search this Thread

Mar 16, 2018, 3:25 am

#16

paolo64

Join Date: Jan 2016

Posts: 905

Now 3 weeks since a JQ flight, points eligible, but nothing in my QFF account. Submitted the claim online after 14 days....zilch.
What is the level of customer care below pathetic/abysmal?

Mar 16, 2018, 4:34 pm

#17

minz56

Join Date: Nov 2013

Programs: NZ

Posts: 1,556

Quote:

Originally Posted by paolo64

Now 3 weeks since a JQ flight, points eligible, but nothing in my QFF account. Submitted the claim online after 14 days....zilch.
What is the level of customer care below pathetic/abysmal?

I did as you did - claimed after 2 weeks and had the points about a week later. Mine were for domestic flights in NZ.
So, be patient!

Mar 19, 2018, 11:37 pm

#18

paolo64

Join Date: Jan 2016

Posts: 905

Quote:

Originally Posted by minz56

I did as you did - claimed after 2 weeks and had the points about a week later. Mine were for domestic flights in NZ.
So, be patient!

It gets worse: after more than 3 weeks and nothing ( either directly or through the online missing points system) I emailed QFF . Got a reply saying “ we are reviewing you claim ; it will take another 14-28 days”, ie 6-8 weeks in total from the time of the flight.
Already pathetic and getting worse.

Mar 20, 2018, 1:00 am

#19

lokijuh

Join Date: May 2003

Location: Singapore

Programs: QF LTG, SQ EGTP, Bonvoy LTG

Posts: 4,847

Quote:

Originally Posted by Jacek_C

“Thank you for contacting the Qantas Frequent Flyer Service Centre.

Have you incorrectly posted the reply you received? Shouldn't that say " Thank your for contacting the Qantas Frequent Flyer Disservice Centre"?

Mar 24, 2018, 4:22 am

#20

paolo64

Join Date: Jan 2016

Posts: 905

A month and still waiting for my Jetstar flight to credit to QFF.

Mar 26, 2018, 12:29 am

#21

silentiger

Join Date: Dec 2017

Location: Melbourne

Programs: QF WP (OWE)

Posts: 15

I am almost 9 weeks from my DRW-DPS flight and still no points! And missing points claim put in too. So yeah...good job Jetstar/Qantas!

Mar 26, 2018, 12:36 am

#22

Mwenenzi

FlyerTalk Evangelist

Join Date: Apr 2001

Location: MEL CHC

Posts: 21,030

Quote:

Originally Posted by paolo64

A month and still waiting for my Jetstar flight to credit to QFF.

Quote:

Originally Posted by silentiger

I am almost 9 weeks from my DRW-DPS flight and still no points! And missing points claim put in too. So yeah...good job Jetstar/Qantas!

Are the flights eligible for QF points? (JQ with a bundle)

Try emailing frequent_flyer at qantas.com.au with pdf's of boarding pass & ticket.

Mar 26, 2018, 12:38 am

#23

silentiger

Join Date: Dec 2017

Location: Melbourne

Programs: QF WP (OWE)

Posts: 15

Yup, I always buy the flights with a bundle - Starter Plus in this case. I will wait the 28 days (end of this week) and then call QFF team again if the points do not land there. How bothersome!

Mar 27, 2018, 12:15 am

#24

paolo64

Join Date: Jan 2016

Posts: 905

Yes, same here. Cheap JQ o/w international with the 20kg luggage, the meal ( as they generously describe it) and the points. Got the rest, points still missing.

Mar 27, 2018, 12:08 pm

#25

Hvr

Join Date: Aug 2007

Programs: QF LTG:

Posts: 1,859

My first JQ flight from my latest trip was 26 Feb, still nothing so claim submitted.

All Business Max fares.

Mar 28, 2018, 4:51 pm

#26

silentiger

Join Date: Dec 2017

Location: Melbourne

Programs: QF WP (OWE)

Posts: 15

Finally got my points. Only took 9 weeks! Great job Jetstar/Qantas ^^^

Mar 29, 2018, 8:15 am

#27

paolo64

Join Date: Jan 2016

Posts: 905

Quote:

Originally Posted by silentiger

Finally got my points. Only took 9 weeks! Great job Jetstar/Qantas ^^^

yes, got mine too. Just pathetic service.

Mar 29, 2018, 8:55 am

#28

lokijuh

Join Date: May 2003

Location: Singapore

Programs: QF LTG, SQ EGTP, Bonvoy LTG

Posts: 4,847

What I find bizarre in all of this is that for years when on a Jetstar flight with a bundle earning QFF points, flights always credited within a few days. Now not at all without follow up (for my latest, 3.5 weeks and nothing yet, sounds like I have 5-6 weeks to go). I wonder if something has changed at the back end, and if so, was it deliberate?

KiwiSurfer likes this.

Apr 10, 2018, 11:47 pm

#29

Chalkie

Join Date: Jan 2003

Location: YVR

Programs: QF Plat / OWE (Lifetime Gold), Aeroplan SE, HHonors Gold, Marriot Bonvoy Gold, Avis Pres't Circle

Posts: 373

I flew JQ MEL-NTL-MEL on a Starter Max fare (so eligible) exactly one month ago, but no points credited to QF yet! I've put in a claim via QF.

Apr 11, 2018, 8:35 pm

#30

igel

Join Date: Jun 2001

Location: ADL, AKL & SIN

Programs: QF WP/LTG

Posts: 854

Check your loyalty bonus counter!

I too had to chase up Qantas for crediting of some Jetstar Business Max sectors.
These in the past took only a few days to post but now nearly 4 to 5 weeks with the chasing up

So now they have been credited into the account.
But then I checked the status credit counter for the loyalty bonus.
It looks like manual crediting of JQ flights somehow do not automatically also clock up the SC counter for the loyalty bonus.
So another round of emails again to QF frequent flyer service desk.
You all might want to also check your SC counter for the loyalty bonus after your JQ flights have been posted.
Cheers, Gerald

Reply Share

First
Prev
2 / 7
Next
Last

Forum Jump