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Qantas utterly hopeless at crediting JQ flight points

Qantas utterly hopeless at crediting JQ flight points

Old Mar 16, 18, 4:25 am
  #16  
 
Join Date: Jan 2016
Posts: 892
Now 3 weeks since a JQ flight, points eligible, but nothing in my QFF account. Submitted the claim online after 14 days....zilch.
What is the level of customer care below pathetic/abysmal?
paolo64 is offline  
Old Mar 16, 18, 5:34 pm
  #17  
 
Join Date: Nov 2013
Programs: NZ
Posts: 940
Originally Posted by paolo64 View Post
Now 3 weeks since a JQ flight, points eligible, but nothing in my QFF account. Submitted the claim online after 14 days....zilch.
What is the level of customer care below pathetic/abysmal?
I did as you did - claimed after 2 weeks and had the points about a week later. Mine were for domestic flights in NZ.
So, be patient!
minz56 is offline  
Old Mar 20, 18, 12:37 am
  #18  
 
Join Date: Jan 2016
Posts: 892
Originally Posted by minz56 View Post
I did as you did - claimed after 2 weeks and had the points about a week later. Mine were for domestic flights in NZ.
So, be patient!
It gets worse: after more than 3 weeks and nothing ( either directly or through the online missing points system) I emailed QFF . Got a reply saying “ we are reviewing you claim ; it will take another 14-28 days”, ie 6-8 weeks in total from the time of the flight.
Already pathetic and getting worse.
paolo64 is offline  
Old Mar 20, 18, 2:00 am
  #19  
 
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, MH Silver, SPG Gold
Posts: 4,353
Originally Posted by Jacek_C View Post
“Thank you for contacting the Qantas Frequent Flyer Service Centre.
Have you incorrectly posted the reply you received? Shouldn't that say " Thank your for contacting the Qantas Frequent Flyer Disservice Centre"?
lokijuh is offline  
Old Mar 24, 18, 5:22 am
  #20  
 
Join Date: Jan 2016
Posts: 892
A month and still waiting for my Jetstar flight to credit to QFF.
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Old Mar 26, 18, 1:29 am
  #21  
 
Join Date: Dec 2017
Location: Melbourne
Programs: QF WP (OWE)
Posts: 15
I am almost 9 weeks from my DRW-DPS flight and still no points! And missing points claim put in too. So yeah...good job Jetstar/Qantas!
silentiger is offline  
Old Mar 26, 18, 1:36 am
  #22  
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Join Date: Apr 2001
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Originally Posted by paolo64 View Post
A month and still waiting for my Jetstar flight to credit to QFF.
Originally Posted by silentiger View Post
I am almost 9 weeks from my DRW-DPS flight and still no points! And missing points claim put in too. So yeah...good job Jetstar/Qantas!
Are the flights eligible for QF points? (JQ with a bundle)

Try emailing frequent_flyer at qantas.com.au with pdf's of boarding pass & ticket.
Mwenenzi is offline  
Old Mar 26, 18, 1:38 am
  #23  
 
Join Date: Dec 2017
Location: Melbourne
Programs: QF WP (OWE)
Posts: 15
Yup, I always buy the flights with a bundle - Starter Plus in this case. I will wait the 28 days (end of this week) and then call QFF team again if the points do not land there. How bothersome!
silentiger is offline  
Old Mar 27, 18, 1:15 am
  #24  
 
Join Date: Jan 2016
Posts: 892
Yes, same here. Cheap JQ o/w international with the 20kg luggage, the meal ( as they generously describe it) and the points. Got the rest, points still missing.
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Old Mar 27, 18, 1:08 pm
  #25  
Hvr
 
Join Date: Aug 2007
Programs: QC WP/OWE, LTG:
Posts: 1,805
My first JQ flight from my latest trip was 26 Feb, still nothing so claim submitted.

All Business Max fares.
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Old Mar 28, 18, 5:51 pm
  #26  
 
Join Date: Dec 2017
Location: Melbourne
Programs: QF WP (OWE)
Posts: 15
Finally got my points. Only took 9 weeks! Great job Jetstar/Qantas ^^^
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Old Mar 29, 18, 9:15 am
  #27  
 
Join Date: Jan 2016
Posts: 892
Originally Posted by silentiger View Post
Finally got my points. Only took 9 weeks! Great job Jetstar/Qantas ^^^
yes, got mine too. Just pathetic service.
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Old Mar 29, 18, 9:55 am
  #28  
 
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, MH Silver, SPG Gold
Posts: 4,353
What I find bizarre in all of this is that for years when on a Jetstar flight with a bundle earning QFF points, flights always credited within a few days. Now not at all without follow up (for my latest, 3.5 weeks and nothing yet, sounds like I have 5-6 weeks to go). I wonder if something has changed at the back end, and if so, was it deliberate?
KiwiSurfer likes this.
lokijuh is offline  
Old Apr 11, 18, 12:47 am
  #29  
 
Join Date: Jan 2003
Location: YVR
Programs: QF Platinum / OWE (Lifetime & Partner Gold), HHonors Gold, Marriot Bonvoy Gold, Avis Preferred
Posts: 348
I flew JQ MEL-NTL-MEL on a Starter Max fare (so eligible) exactly one month ago, but no points credited to QF yet! I've put in a claim via QF.
Chalkie is offline  
Old Apr 11, 18, 9:35 pm
  #30  
 
Join Date: Jun 2001
Location: ADL, AKL & SIN
Programs: QF WP/LTG
Posts: 825
Exclamation Check your loyalty bonus counter!

I too had to chase up Qantas for crediting of some Jetstar Business Max sectors.
These in the past took only a few days to post but now nearly 4 to 5 weeks with the chasing up
So now they have been credited into the account.
But then I checked the status credit counter for the loyalty bonus.
It looks like manual crediting of JQ flights somehow do not automatically also clock up the SC counter for the loyalty bonus.
So another round of emails again to QF frequent flyer service desk.
You all might want to also check your SC counter for the loyalty bonus after your JQ flights have been posted.
Cheers, Gerald
igel is offline  

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