Oneworld: UL: DXB-CGK in J, $800 R/T
Jun 10, 2020, 10:20 pm
#991
Suspended
Join Date: Feb 2020
Programs: BA CCR GGL, Honors Diamond, Bonvoy Titanium
Posts: 32
I’ve had a further update from UL today after emailing a few contacts I have deep inside UL:
Thank you for contacting SriLankan airlines!
This is to inform you that we are in receipt of thousands of refund requests and they are being processed. Refund requests are being processed by our Refund team and they are awaiting the clearance from our Finance unit for the payment. We sincerely regret, we are unable to advice you the exact date/time period when we will be able to make this payment in view of the mass number of requests. However, we assure you that your payment will be made in due course. Appreciate if you could kindly bear with us until this payment is made to you.
We solicit your kind patience and understanding until then.
This is to inform you that we are in receipt of thousands of refund requests and they are being processed. Refund requests are being processed by our Refund team and they are awaiting the clearance from our Finance unit for the payment. We sincerely regret, we are unable to advice you the exact date/time period when we will be able to make this payment in view of the mass number of requests. However, we assure you that your payment will be made in due course. Appreciate if you could kindly bear with us until this payment is made to you.
We solicit your kind patience and understanding until then.
Jun 11, 2020, 2:20 am
#992
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Jun 14, 2020, 1:26 pm
#993
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
Jun 14, 2020, 1:31 pm
#994
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
Worth noting that UL have now posted a further update to their policy regarding refunds and vouchers.
https://www.srilankan.com/en_uk/copo...ews-detail/505
Reference yo cancellations until end of August suggest they will be cutting more services before then. Also looks like vouchers are valid for one year but can be extended by another year.
https://www.srilankan.com/en_uk/copo...ews-detail/505
Reference yo cancellations until end of August suggest they will be cutting more services before then. Also looks like vouchers are valid for one year but can be extended by another year.
Jun 15, 2020, 7:50 am
#995
FlyerTalk Evangelist
Join Date: Nov 2008
Programs: AA EXP/LTP, BA GGL/CCR/GfL, HH D/LTD, SPG/MR Plat/LTP
Posts: 10,076
Worth noting that UL have now posted a further update to their policy regarding refunds and vouchers.
https://www.srilankan.com/en_uk/copo...ews-detail/505
Reference yo cancellations until end of August suggest they will be cutting more services before then. Also looks like vouchers are valid for one year but can be extended by another year.
https://www.srilankan.com/en_uk/copo...ews-detail/505
Reference yo cancellations until end of August suggest they will be cutting more services before then. Also looks like vouchers are valid for one year but can be extended by another year.
Jun 18, 2020, 1:13 am
#996
Join Date: Sep 2001
Location: midway between EDI and DND
Programs: BA Gold, AA Plat for Life, ex BD Gld (RIP)
Posts: 624
Another EMail update on refund from UL today, this time with a target date:
Dear Sir/Madam,
Greetings from SriLankan Airlines.
Your request has been duly received and it is in the refund process.
Please note that the amount will be credited to your credit/debit card.
For any subsequent inquiries please reply on the same email thread.
We have taken a number of steps to increase our refund capabilities by utilizing additional resources and tools which have significantly increased our daily refund processing capabilities. We intend to complete the current backlog of refunds by August 2020.
SriLankan Airlines also wishes to inform its valued customers that for the tickets purchased online, the refund process will take additional time since the Airline will require to liaise with Internet Payment Gateways (IPGs) in the remittance of money for refunds. For more information please click here
Thank you for contacting SriLankan Airlines and have a pleasant day!
Your request has been duly received and it is in the refund process.
Please note that the amount will be credited to your credit/debit card.
For any subsequent inquiries please reply on the same email thread.
We have taken a number of steps to increase our refund capabilities by utilizing additional resources and tools which have significantly increased our daily refund processing capabilities. We intend to complete the current backlog of refunds by August 2020.
SriLankan Airlines also wishes to inform its valued customers that for the tickets purchased online, the refund process will take additional time since the Airline will require to liaise with Internet Payment Gateways (IPGs) in the remittance of money for refunds. For more information please click here
Thank you for contacting SriLankan Airlines and have a pleasant day!
Last edited by superscot; Jun 18, 2020 at 1:14 am Reason: Formatting
Jun 23, 2020, 3:58 am
#998
Join Date: Jul 2015
Location: London
Programs: BA GGL / GfL
Posts: 3,264
Jun 23, 2020, 4:38 am
#999
Join Date: Nov 2017
Programs: BAEC Gold
Posts: 94
Original flight dates: 17 March 2020
Refund requested: 28 March 2020
Email from UL confirming refund request received: 25 May 2020
Refund completed: 22 June 2020.
I only applied for the refund using their online form and didn’t contact them again throughout the process and I didn’t receive any further emails like others have noted above.
Hope this helps.
Jun 23, 2020, 4:53 am
#1000
Join Date: Jan 2007
Posts: 4,709
Sure - sorry should have added the details.
Original flight dates: 17 March 2020
Refund requested: 28 March 2020
Email from UL confirming refund request received: 25 May 2020
Refund completed: 22 June 2020.
I only applied for the refund using their online form and didn’t contact them again throughout the process and I didn’t receive any further emails like others have noted above.
Hope this helps.
Original flight dates: 17 March 2020
Refund requested: 28 March 2020
Email from UL confirming refund request received: 25 May 2020
Refund completed: 22 June 2020.
I only applied for the refund using their online form and didn’t contact them again throughout the process and I didn’t receive any further emails like others have noted above.
Hope this helps.
Jun 23, 2020, 4:54 am
#1001
Join Date: Mar 2008
Location: North West, UK
Programs: BA GfL (GGL/CCR), Hilton Diamond
Posts: 1,998
My two refund requests have also now come through! Great news. My refunds were originally requested on 20 March 2020.
Refunds were requested since the flights had been cancelled.
Refunds were requested since the flights had been cancelled.
Jun 23, 2020, 9:25 am
#1003
Join Date: Nov 2017
Programs: BAEC Gold
Posts: 94
Jun 23, 2020, 9:50 am
#1004
Join Date: Jan 2007
Posts: 4,709
Thanks, still pondering what to do in late August, guess I can just wait and hope for cancellation as Indonesia is unlikely to be open to tourists, issues put aside from getting to AUH to start the trip... Worst case can opt for voucher if it's still available then.
Jul 3, 2020, 8:59 am
#1005
Join Date: Sep 2001
Location: midway between EDI and DND
Programs: BA Gold, AA Plat for Life, ex BD Gld (RIP)
Posts: 624
UL seem to be cracking on with refunds. Mine has come through as well. Flight was meant to be on 1 May, refund requested 28 April.
No notification received that the refund had been processed so you might need to check your CC account if you are waiting on one.
No notification received that the refund had been processed so you might need to check your CC account if you are waiting on one.