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Oneworld: UL: DXB-CGK in J, $800 R/T

Old Feb 19, 19, 5:24 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: flylikelinz
Meet Up & Tips Thread AUH-CMB-CGK fare:

TIPS

PSA: You WILL receive TPs and Avios even on promotional fare I Class (the no miles restriction only applies to UL's own programme).
1. The footrest on the Neo is pretty useless. It's not deep enough to hold both feet, and too high for anyone over 5ft!
2. The IFE on the Neo is crisp, but the screens on the A321-200s are also very good - they fold out from the central armrest
3. Despite the 2300 departure time from AUH, meals are provided - and thus the lights come on. There's no blindfold in the UL miniature amenity kit, so bring your own.
4. Even with the seat in front of you fully reclined, there is plenty of space to get out
5. Despite the IFE and power boxes, there is a huge amount of legroom (even for me at 6ft).
6. Upon arrival into CGK, try and grab a golf-buggy to Passport Control. It is free, and tipping is hugely frowned upon (there's a sign) - it's much quicker than walking.
7. Dependent on your passport, you may have to fill in an Immigration form. UL do not stock them onboard.
8. Once through to the baggage hall, grab a Customs form, UL wont provide this on the plane, but you'll need it to exit into the main arrivals area.
9. If using Grab Taxi (around 60% cheaper than the official airport taxis), head to the right once through into the main Arrivals area. It will lead into the car park, where you will meet your driver.
10. UL use Check-In Desks C5-C9 - between entrances 2 and 3. There is Security upon entry, but only for your baggage.
11. The Saphire CGK lounge has poor air-con, but decent drinks and acceptable food choices. Good wifi too, with views of the runway, so you can spot your plane landing. The buffet area has the best air-con if you're warm.
12. There is no Fast Track for UL passengers, and be cautious of the Ladies Only Lane at security - which often has shorter queues, but which I couldn't use.
13. If it's a bussed departure from CMB (clue:the downstairs gates) don't bust a gut to kick your heels in the lounge. J-class passengers are the very last ones to be picked (by a dedicated bus). If you are last minute, let one of the supervisors know and he/she will facilitate your passage through security. This can be a successful ploy if you are simply impatient and have a J-class bc
14. At CGK UL will check bags on separate tickets to final destination -- reportedly this holds even where non-OneWorld carriers are involved.

MEET-UP

Flight format: DD-MM-YY ULxxx AUH-CMB Username

Addendum 23-02-19: Please also add:
1. Positioning flights in the same format as above
2. Related hotel stays in a similar format: DD-MM-YY XXX(airport code) Hotel name Username

December 2019
02-12-2019 UL208 AUH-CMB JessicaTam
03-12-2019 UL364 CMB-CGK JessicaTam
10-12-2019 UL365 CGK-CMB iambic
10-12-2019 UL225 CMB-DXB iambic
12-12-2019 UL365 CGK-CMB JessicaTam
12-12-2019 UL207 CMB-AUH JessicaTam

January 2020
17-01-2020 UL226 DXB-CMB jonapet89
18-01-2020 UL364 CMB-CGK jonapet89
19-01-2020 UL226 DXB-CMB mad_rich
21-01-2020 UL365 CGK-CMB jonapet89
26-01-2020 UL364 CMB-CGK mad_rich
27-01-2020 UL225 CMB-DXB jonapet89
28-01-2020 BA1469 INV-LHR onobond
29-01-2020 BA107 LHR-DXB onobond
29-01-2020 DXB LeMeridien Fairview onobond
29-01-2020 UL365 CGK-CMB mad_rich
29-01-2020 UL225 CMB-DXB mad_rich

February 2020
01-02-2020 UL226 DXB-CMB onobond
02-02-2020 UL364 CMB-CGK onobond
02-02-2020 CGK Doubletree onobond
03-02-2020 UL365 CGK-CMB onobond
03-02-2020 UL225 CMB-DXB onobond
03-02-2020 DXB LeMeridien Fairview onobond
04-02-2020 UL226 DXB-CMB onobond
05-02-2020 UL364 CMB-CGK onobond
05-02-2020 MH720 CGK-KUL onobond
05-02-2020 BA73 LHR-AUH thejohn
06-02-2020 Premier Inn AUH thejohn
07-02-2020 UL208 AUH-CMB thejohn, Lefly
07-02-2020 UL226 DXB-CMB Dancrane +1
08-02-2020 UL364 CMB-CGK thejohn, Dancrane +1, Lefly
08-02-2020 Ibis Styles CGK thejohn
09-02-2020 MH717 KUL-CGK onobond
09-02-2020 UL365 CGK-CMB onobond, thejohn, Dancrane +1, Lefly
09-02-2020 UL207 CMB-AUH thejohn, Lefly
09-02-2020 UL225 CMB-DXB onobond, Dancrane +1
10-02-2020 BA106 DXB-LHR onobond
10-02-2020 BA1468 LHR-INV onobond
10-02-2020 UL208 AHU-CMB thejohn
11-02-2020 UL364 CMB-CGK thejohn
11-02-2020 Doubletree by Hilton thejohn
14-02-2020 UL365 CMB-AUH thejohn
14-02-2020 UL207 CMB-AUH thejohn
19-02-2020 BA72 AUH-LHR thejohn
27-02-2020 UL226 DXB-CMB iambic
28-02-2020 BA109 LHR-DXB southlondonphil
28-02-2020 UL364 CMB-CGK iambic
28-02-2020 UL226 DXB-CMB AnttiV
29-02-2020 UL364 CMB-CGK Antti
29-02-2020 DXB Hyatt Regency Deira southlondonphil


March 2020
01-03-2020 UL365 CGK-CMB iambic
01-03-2020 UL225 CMB-DXB iambic
01-03-2020 UL226 DXB-CMB southlondonphil
02-03-2020 UL364 CMB-CGK southlondonphil
02-03-2020 CGK Doubletree southlondonphil
03-03-2020 UL365 CGK-CMB southlondonphil
03-03-2020 UL225 CMB-DXB southlondonphil
03-03-2020 DXB Radisson Blu Deira southlondonphil
04-03-2020 UL226 DXB-CMB southlondonphil
05-03-2020 UL364 CMB-CGK southlondonphil
05-03-2020 CGK Crowne Plaza southlondonphil
06-03-2020 BA073 LHR-AUH Wing It One World
06-03-2020 BA105 LHR-DBX MGW60
06-03-2020 UL365 CGK-CMB southlondonphil
06-03-2020 UL225 CMB-DXB southlondonphil
06-03-2020 DXB Le Meridien Airport southlondonphil
06-03-2020 AUH Traders Hotel Wing It One World
07-03-2020 UL208 AUH-CMB Wing It One World
07-03-2020 UL226 DBX-CMB MGW60
08-03-2020 BA106 DXB-LHR southlondonphil
08-03-2020 UL364 CMB-CGK Wing It One World
08-03-2020 UL364 CMB-CGK MGW60
08-03-2020 CGK Aone Hotel Wing It One World
09-09-2020 UL365 CGK-CMB MGW60
09-09-2020 UL207 CMB-AUH MGW60
09-03-2020 UL208 AUH-CMB MGW60
10-03-2020 UL364 CMB-CGK MGW60
10-03-2020 UL365 CGK-CMB Wing It One World
10-03-2020 UL207 CMB-AUH Wing It One World
11-03-2020 BA72 AUH-LHR Wing It One World
11-03-2020 UL226 DXB-CMB Sifu
11-03-2020 UL365 CGK-CMB MGW60
11-03-2020 UL207 CMB-AUH MGW60
11-03-2020 UL208 AUH-CMB MGW60
12-03-2020 UL364 CMB-CGK Sifu
12-03-2020 UL364 CMB-CGK MGW60
13-03-2020 UL226 DXB-CMB Scallywag72
13-03-2020 UL365 CGK-CMB MGW60
13-03-2020 UL207 CMB-AUH MGW60
14-03-2020 BA72 AUH-LHR MGW60
14-03-2020 UL364 CMB-CGK Scallywag72
14-03-2020 UL365 CGK-CMB Sifu
14-03-2020 UL225 CMB-DXB Sifu
15-03-2020 UL365 CGK-CMB Scallywag72
15-03-2020 UL225 CMB-DXB Scallywag72
16-03-2020 UL226 DXB-CMB Scallywag72
17-03-2020 UL364 CMB-CGK Scallywag72
18-03-2020 UL365 CGK-CMB Scallywag72
18-03-2020 UL225 CMB-DXB Scallywag72
23-03-2020 UL226 DXB-CMB Scallywag72
24-03-2020 UL364 CMB-CGK Scallywag72
25-03-2020 UL365 CGK-CMB Scallywag72
25-03-2020 UL225 CMB-DXB Scallywag72
26-03-2020 UL226 DXB-CMB Scallywag72
27-03-2020 UL364 CMB-CGK Scallywag72
28-03-2020 UL365 CGK-CMB Scallywag72
28-03-2020 UL225 CMB-DXB Scallywag72
28-03-2020 UL365 CGK-CMB AnttiV
28-03-2020 UL225 CMB-DXB AnttiV

April 2020
22-04-2020 BA1471 INV-LHR onobond
22-04-2020 BA109 LHR-DXB onobond
23-04-2020 DXB Conrad onobond
23-04-2020 UL226 DXB-CMB onobond
24-04-2020 UL364 CMB-CGK onobond
24-04-2020 CGK Doubletree onobond
25-04-2020 UL365 CGK-CMB onobond
25-04-2020 UL 225 CMB-DXB onobond
25-04-2020 UL226 DXB-CMB onobond
26-04-2020 UL364 CMB-CGK onobond
26-04-2020 MH720 CGK-KUL onobond

May 2020
02-05-2020 MH717 KUL-CGK onobond
02-05-2020 UL365 CGK-CMB onobond
02-05-2020 UL 225 CMB-DXB onobond
03-05-2020 BA106 DXB-LHR onobond
03-05-2020 BA1470 LHR-INV onobond
04-05-2020 INV-LHR tilal6991
04-05-2020 LHR-AUH tilal6991
05-05-2020 AUH-CMB tilal6991
06-05-2020 CMB-CGK tilal6991
07-05-2020 INV-LHR flylikelinz
07-05-2020 LHR-DXB flylikelinz
08-05-2020 DXB-CMB flylikelinz
09-05-2020 CMB-CGK flylikelinz
10-05-2020 CGK-CMB flylikelinz
10-05-2020 CMB-AUH flylikelinz
11-05-2020 AUH-LHR flylikelinz
12-05-2020 CGK-CMB tilal6991
12-05-2020 CMB-AUH tilal6991
14-05-2020 AUH-LHR tilal6991
30-05-2020 UL226 DXB-CMB Guanran Wang
31-05-2020 UL364 CMB-CGK Guanran Wang

June 2020
01-06-2020 UL365 CGK-CMB Guanran Wang
03-06-2020 UL231 CMB-DXB Guanran Wang
03-06-2020 UL226 DXB-CMB Guanran Wang
04-06-2020 UL364 CMB-CGK Guanran Wang
05-06-2020 UL365 CGK-CMB Guanran Wang
05-06-2020 UL225 CMB-DXB Guanran Wang
05-06-2020 UL226 DXB-CMB Guanran Wang
06-06-2020 UL364 CMB-CGK Guanran Wang
07-06-2020 UL365 CGK-CMB Guanran Wang
07-06-2020 UL225 CMB-DXB Guanran Wang
17-06-2020 LX1727 FCO-ZRH Glenlivet
17-06-2020 LX242 ZRH-DXB Glenlivet
18-06-2020 UL226 DXB-CMB Glenlivet
19-06-2020 UL364 CMB-CGK Glenlivet
20-06-2020 UL365 CGK-CMB Glenlivet
20-06-2020 UL225 CMB-DXB Glenlivet
21-06-2020 UL226 DXB-CMB Glenlivet
22-06-2020 UL364 CMB-CGK Glenlivet
23-06-2020 UL365 CGK-CMB Glenlivet
23-06-2020 UL225 CMB-DXB Glenlivet
24-06-2020 UL226 DXB-CMB Glenlivet
25-06-2020 UL364 CMB-CGK Glenlivet
26-06-2020 UL365 CGK-CMB Glenlivet
26-06-2020 UL225 CMB-DXB Glenlivet
27-06-2020 LX243 DXB-ZRH Glenlivet
27-06-2020 LX1726 ZRH-FCO Glenlivet

August 2020
05-08-2020 BA109 LHR-DXB Wbeest
06-08-2020 DXB Conrad Dubai Wbeest
07-08-2020 UL226 DXB-CMB Wbeest
08-08-2020 UL364 CMB-CGK Wbeest
08-08-2020 CGK Doubletree Wbeest
09-08-2020 UL365 CGK-CMB Wbeest
09-08-2020 UL225 CMB-DXB Wbeest
10-08-2020 UL226 DXB-CMB Wbeest
11-08-2020 UL364 CMB-CGK Wbeest
11-08-2020 CGK Doubletree Wbeest
12-08-2020 UL365 CGK-CMB Wbeest
12-08-2020 UL225 CMB-DXB Wbeest
15-08-2020 BA108 DXB-LHR Wbeest

October 2020
04-10-2020 BA1471 INV-LHR onobond
04-10-2020 BA109 LHR-DXB onobond
05-10-2020 UL226 DXB-CMB onobond
05-10-2020 UL364 CMB-CGK onobond
06-10-2020 UL365 CGK-CMB onobond
06-10-2020 UL 225 CMB-DXB onobond
06-10-2020 UL226 DXB-CMB onobond
07-10-2020 UL364 CMB-CGK onobond
15-10-2020 UL365 CGK-CMB onobond
15-10-2020 UL 225 CMB-DXB onobond
16-10-2020 BA106 DXB-LHR onobond
17-10-2020 BA1470 LHR-INV onobond
Print Wikipost

Oneworld: UL: DXB-CGK in J, $800 R/T

Old Jul 3, 20, 10:17 am
  #1006  
Suspended
 
Join Date: Feb 2020
Programs: BA CCR GGL, Honors Diamond, Bonvoy Titanium
Posts: 32
Originally Posted by superscot View Post
UL seem to be cracking on with refunds. Mine has come through as well. Flight was meant to be on 1 May, refund requested 28 April.
No notification received that the refund had been processed so you might need to check your CC account if you are waiting on one.
Interesting data point. My request went in 24th April and no refund as of yet!
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Old Jul 3, 20, 1:54 pm
  #1007  
 
Join Date: Jul 2015
Location: London
Programs: BA GGL / GfL
Posts: 2,619
Originally Posted by oneworldrtw View Post
Interesting data point. My request went in 24th April and no refund as of yet!
My refund request went in on April 22nd for 2 of us (both booked and paid for at the same time although UL treated the cancellations and refunds as 2 separate requests). 1 refund posted 3 days ago, no sign of the 2nd yet - so fingers crossed they havent just skipped over it!

Pilot37
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Old Jul 4, 20, 11:24 am
  #1008  
 
Join Date: Aug 2008
Location: LHR
Programs: BAEC GGL & CCR / QF LTG
Posts: 818
Originally Posted by superscot View Post
UL seem to be cracking on with refunds. Mine has come through as well. Flight was meant to be on 1 May, refund requested 28 April.
No notification received that the refund had been processed so you might need to check your CC account if you are waiting on one.
Interesting, I have two refund requests submitted 27 March and three on 3 April. No sign of a refund on any of these, however it could well be down to the payment gateway as my bank has changed card providers.
Jase76 is offline  
Old Jul 13, 20, 3:16 pm
  #1009  
 
Join Date: Aug 2008
Location: LHR
Programs: BAEC GGL & CCR / QF LTG
Posts: 818
I just had three of my five reservations refunded, so it seems UL are getting through them. Must have had a massive backlog. Can't tell from my bank statement when these refer to as there is no reference and the amounts are the same. Let's hope they have these sales in 2021!
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Old Jul 18, 20, 10:03 pm
  #1010  
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Join Date: Feb 2020
Programs: BA CCR GGL, Honors Diamond, Bonvoy Titanium
Posts: 32
Still no refund for me - request went in on 24th April.
oneworldrtw is offline  
Old Jul 21, 20, 4:00 am
  #1011  
 
Join Date: Aug 2008
Location: LHR
Programs: BAEC GGL & CCR / QF LTG
Posts: 818
Originally Posted by Jase76 View Post
I just had three of my five reservations refunded, so it seems UL are getting through them. Must have had a massive backlog. Can't tell from my bank statement when these refer to as there is no reference and the amounts are the same. Let's hope they have these sales in 2021!
I received the email below today but am still missing two refunds from March / April. Will wait a few days and see if they come through:
Dear Sir/Madam,

Greetings from SriLankan Airlines!

This is to inform you that we have processed all your refund requests submitted to us before 15th June 2020. If you have made your refund request on or before 15th June 2020, please check with your card issuing bank for the status of your refund.

If you still have not received the refund amount to your account, please check with your bank after 2-3 working days as the bank may take an additional period of time to process your refund.

If you still did not receive your refund after completing the above steps, please send us a fresh email with the subject Refund status check PRE: 15/06/20 with your refund ticket details and we will be able to assist you.

Thank you and have a pleasant day

Best Regards

E-commerce Team

E-Mail: [email protected] | Web: www.srilankan.com
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Old Jul 21, 20, 8:31 am
  #1012  
 
Join Date: Jul 2015
Location: London
Programs: BA GGL / GfL
Posts: 2,619
Originally Posted by Pilot37 View Post
My refund request went in on April 22nd for 2 of us (both booked and paid for at the same time although UL treated the cancellations and refunds as 2 separate requests). 1 refund posted 3 days ago, no sign of the 2nd yet - so fingers crossed they havent just skipped over it!

Pilot37
2nd portion of the above booking was finally refunded today. I asked via twitter for an update over the weekend and they replied with the following:

Kindly note that we're unable to check the refund process from our end. You can communicate with our refund team on [email protected] for further updates.

So I fired off an e-mail with the two refund references they had e-mailed me back in April. It may just be a coincidence, but might be worth an e-mail chaser with your references to that address to see if anything happens. (Naturally the e-mail was never responded too, but the cash is all I cared about).

Pilot37
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Old Jul 25, 20, 10:04 am
  #1013  
 
Join Date: Jan 2007
Posts: 4,437
Flights cancelled 15/7 for a trip in Aug/Sep; refund requested on the same day. The cash arrived today, so much quicker at only 10 days.
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Old Jul 26, 20, 5:30 pm
  #1014  
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Join Date: Feb 2020
Programs: BA CCR GGL, Honors Diamond, Bonvoy Titanium
Posts: 32
Ive sent chaser emails to everyone I know at UL as well as official channels.
Ive asked my bank to chargeback (now been 60 days).
Still no refund.

My original request went in 24 April.
oneworldrtw is offline  
Old Jul 27, 20, 6:27 am
  #1015  
FlyerTalk Evangelist
 
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, LH, QR, SV, TK
Posts: 15,971
Originally Posted by oneworldrtw View Post
I’ve sent chaser emails to everyone I know at UL as well as official channels.
Ive asked my bank to chargeback (now been 60 days).
Still no refund.

My original request went in 24 April.
Looks as though you should disband those deep contacts of yours in UL.

If they cancelled your flights and have yet to process a refund after 3 months you might consider the money claim online (MCOL) process. A short business-like letter of intent giving them a generous two weeks to come up with the refund otherwise face legal proceedings (plus your costs) tends to focus minds, even if the jurisdiction question gets foggy.

It's got to be worth the effort for the cost of a registered letter


UL business in UK seems to be
AIR LANKA LIMITED
4th Floor Quest House
Hounslow
125-135 Staines Road
TW3 3JB


and MCOL is
https://www.moneyclaim.gov.uk/web/mcol/welcome

but you might not even need to initiate a claim if your letter is effective.



Someone, somwhere on FT has set out a helpful step-by-step procedure in detail including template letters. If I remember where, i'll link it later.



How to get a refund in less than 30 days (UK residents)
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Last edited by IAN-UK; Jul 27, 20 at 2:54 pm Reason: added a link
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Old Jul 30, 20, 5:05 pm
  #1016  
 
Join Date: Nov 2016
Location: Thailand
Programs: BA Gold (GGL), OZ Diamond (*G), TK Elite (*G), HH Diamond, IHG Plat, Marriott Titanium
Posts: 338
UL cancelled the return on me in March and stated in an email I would be fully refunded for the return. They refunded 60AED... Emailed them back and got a response my complaint was forwarded to ticketing. Not having high hopes on this one.
AnttiV is offline  
Old Jul 30, 20, 8:18 pm
  #1017  
 
Join Date: Nov 2013
Programs: NZ
Posts: 1,273
Originally Posted by AnttiV View Post
UL cancelled the return on me in March and stated in an email I would be fully refunded for the return. They refunded 60AED... Emailed them back and got a response my complaint was forwarded to ticketing. Not having high hopes on this one.
This sounds like they have applied the normal refund criteria for a partially used ticket, by assesing the cost of a one-way ticket for the flights you flew (normally quite high compared to a return ticket) and then deducting that cost from the amount you paid to end up with a relatively low refund amount, and nowhere near 50% of the cost of the original ticket.

Whether this is fair in the current environment is another matter ....
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Old Aug 8, 20, 2:23 pm
  #1018  
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Join Date: Feb 2020
Programs: BA CCR GGL, Honors Diamond, Bonvoy Titanium
Posts: 32
Happy to share I finally got my refund. In the end my bank refunded the amount fully and said UL had been awful to deal with (didnt respond to the bank even after 2 months). Whatever will be left of UL after all this mess, I have no sympathy.
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Old Aug 14, 20, 5:59 am
  #1019  
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Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, LH, QR, SV, TK
Posts: 15,971
September cancellations

Just a Heads Up that September flights have finally been pulled
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Old Sep 11, 20, 7:29 am
  #1020  
FlyerTalk Evangelist
 
Join Date: Nov 2008
Programs: AA EXP/LTP, BA GGL/CCR/GfL, HH D/LTD, SPG/MR Plat/LTP
Posts: 10,036
Sadly, but unsurprisingly, October cancellations are rolled out today
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