Originally Posted by stephem (Post 37256658)

We were downgraded at the gate on DE1505 PMI-FRA last week. The agent said the plane "did not have a business class cabin" but it did and they merely put someone in the middle seats marked as business class on the headrests :rolleyes: presumably because they had oversold the flight, but I digress.

We were given a form and told to follow a link on the form and submit for a refund. We have now tried that link (it's the contact/customer relations one) on various browsers and after entering the information in and attaching the requested documentation, the web page comes back with "An error occurred while sending the form"

We have tried several browsers and still keep getting this error with no description of what the issue is. Anyone encountered this before and have a possible solution?

https://cimg9.ibsrv.net/gimg/www.fly...a3fd4d310e.jpg

Originally Posted by lotterhansa (Post 37256871)

Just provide the screenshot and an explanation and necessary documents to their email address. - E.g. [email protected]

https://www.condor.com/us/info-servi...rvice-plan.jsp
https://www.condor.com/us/help-contact/imprint.jsp

Originally Posted by BKft (Post 37245620)

Lufthansa glass in Condor plane today?

https://cimg3.ibsrv.net/gimg/www.fly...e15ce9c9c.jpeg

Originally Posted by colonius (Post 37324766)

Bus gate in FRA on the way in
Bus gate again in FRA on the way out

Originally Posted by stephem (Post 37256658)

We were downgraded at the gate on DE1505 PMI-FRA last week.

Originally Posted by colonius (Post 37324766)

I was recently booked on Condor (Business Class) on a Westjet round-trip ticket from YYJ through YYC (segment with Westjet) and then on to FRA with Condor. The positive side: the experience in the air was great, wonderful service and food. The seats were quite hard, but that could be helped with the provided mattress pad. So no complaints there.

The issue was Condor on the ground:

1. Chaotic and inefficient boarding in Calgary
2. Bus gate in FRA on the way in
3. Bus gate again in FRA on the way out, chaotic and slow boarding
4. No automatic baggage transfer in YYC on tagged through bags. According to a customs officer, Condor does not subscribe to this service, so you have to do it the archaic way: claim your baggage, haul it through customs and then to a Westjet baggage drop. Also, you go through security again. No Westjet transfer desks were available, so you went from Terminal D arrivals to Terminal A Westjet check-in, a long haul with heavy luggage (and my connecting flight was from terminal D again...) I have last experienced this type of customs/connections handling in Canada about a decade ago. I will not repeat this and not use Condor for the foreseeable future, at least.

@Condor: all the above may be acceptable on a $500 economy ticket, it was totally unacceptable on a $4,000 business class ticket. Unsurprisingly, business class was half-empty on both flights

Originally Posted by oliver2002 (Post 37327807)

Condor will move to the new FRA T3 in Summer 2026 so the bus madness will end then. Of course connecting to a Lufthansa feeder will be a nightmare, but we'll focus on the good things for now ;)

Originally Posted by shaned (Post 37198503)

Any experience with Condor through checking bags on two separate tickets? Flying BOS-FRA then FRA to BCN, booked through AS. Alaska wants 110K miles to book it as one itinerary, or 55K + 7.5K to book as two, so obviously I'm looking at booking two separate tickets. Trying to determine if I need to clear immigration in FRA or if I can take the tighter connection if my bags can be checked in BOS through to BCN.

Originally Posted by mynameisdmoon (Post 37357638)

Thinking of booking Condor for a trip to BUD next year.

Unfortunately seems like I can only do mixed cabin (YYZ-FRA Business, FRA-BUD Coach).
Does whatever lounge that DE has contract with allow entrance if arriving on business class fare but departing on economy (both flights on same ticket)?

This is also for 2026 so I guess there'a possibility the answer wouldn't apply depending on when DE opens their rumoured lounge.

TIA