fortune wings

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Mar 7, 2023, 10:34 pm

#31

keithguy

Join Date: Jan 2002

Location: Vancouver, BC, Canada

Posts: 5,075

Called in to ask about ways to extend activity, was sent the same instructions for donating points, but ran into errors doing it. Phone agent was able to do it for on my behalf.

Dean1953 likes this.

Apr 13, 2023, 9:40 pm

#32

eethan

Join Date: Nov 2006

Programs: AA MM PP, MR LT Plat, Globalist

Posts: 1,004

Two years ago, I converted Radisson points over to keep my miles alive. But this option is gone now!

The instructions don't seem to work if you have a Fortune wings account registered to their USA site.

I had to chat with a rep and request that they donate 1 point. Sure enough - my expiration date is renewed for 2 more years.

Strange that the chat rep asked for my password. Hope they don't zero out my balance!

Apr 15, 2023, 10:31 pm

#33

a330300

Join Date: Oct 1999

Posts: 633

Quote:

Originally Posted by eethan

Thanks eethan for the update!

Happy to share that using chat worked for me as well. The agent advised I needed a Chinese mobile number to use the site, but offered to help me anyway. They did ask for permission to use my passcode.

No problem donating 1 point, and the new 2025 expiration date was reflected immediately after logging back in.

The link for "Live Support" is at the bottom of the Hainan US homepage, under Services Center.

Apr 24, 2023, 8:55 am

#34

uanj

Join Date: Jan 2005

Programs: SQ, QF, UA, CO, DL

Posts: 2,890

Anyone have any luck updating their profile info using the phone app? Trying to change my mobile phone number but it is not allowing me....

Jun 26, 2023, 4:20 pm

#35

Doctorslices

Join Date: Aug 2016

Posts: 91

I was able to donate another point online to extend my points expiry date. Had to put in a Chinese number to get it to work.

For booking a hotel, is there any way to preview availability and price before calling? The online booking tool has been broken for a while.

Sep 3, 2023, 10:31 am

#36

uanj

Join Date: Jan 2005

Programs: SQ, QF, UA, CO, DL

Posts: 2,890

Quote:

Originally Posted by Doctorslices

I was able to donate another point online to extend my points expiry date. Had to put in a Chinese number to get it to work.

I was finally able to use the phone app and donate one mile adding 2 years to the expiration finally. I had to put in a Chinese mobile phone number in my profile first. Response time for anything you do the phone app is long.

narvik likes this.

Sep 21, 2023, 5:23 pm

#37

narvik

Join Date: May 2010

Location: AVP & PEK

Programs: UA 1K 1.9MM

Posts: 6,362

Quote:

Originally Posted by uanj

How on earth did you manage that? (I have Chinese phone in my profile)
~~I've been trying to donate or purchase to keep my points to no avail. It says click on PURCHASE miles, but there is no link.~~

~~points are about to expire...I might just have to fly somewhere...not keen on losing all points..~~

Update: I think I got it sorted by going to the Chinese site instead of the US version of Fortune Wings. What a PITA!
Waiting for the credit of the purchased miles to see if the time got extended...

Update 2: It worked! Bought 1000 points for RMB120 (said 1000 was the minimum) and points extended two years. Was a close-call with only a few days to spare for them all to expire. I know I could have somehow donated points without paying anything, but I was just glad I finally found the BUY option, so wasn't keen on further frustration/investigation on how to get this extended for free.

uanj likes this.

Last edited by narvik; Sep 21, 2023 at 6:12 pm

Sep 21, 2023, 11:27 pm

#38

uanj

Join Date: Jan 2005

Programs: SQ, QF, UA, CO, DL

Posts: 2,890

Quote:

Originally Posted by narvik

Sorry, forgot to mention that you need to use the app in Chinese. And be very patient, it can 20-60 seconds for a page to load.

But you got done what you needed! Congrats!

narvik likes this.

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