Originally Posted by
eethan
Two years ago, I converted Radisson points over to keep my miles alive. But this option is gone now!
The instructions don't seem to work if you have a Fortune wings account registered to their USA site.
I had to chat with a rep and request that they donate 1 point. Sure enough - my expiration date is renewed for 2 more years.
Strange that the chat rep asked for my password. Hope they don't zero out my balance!
Thanks
eethan for the update!
Happy to share that using chat worked for me as well. The agent advised I needed a Chinese mobile number to use the site, but offered to help me anyway. They did ask for permission to use my passcode.
No problem donating 1 point, and the new 2025 expiration date was reflected immediately after logging back in.
The
link for "Live Support" is at the bottom of the Hainan US homepage, under
Services Center.