fortune wings
Apr 1, 2021, 10:10 am
#1
Original Poster
Join Date: Nov 2014
Location: Chicago, IL
Programs: Miles and more, AA Advantage, UA Mileage Plus
Posts: 17
fortune wings
We have 3 accounts with fortune wings points (~30k points each) that are expiring this month. And I was trying to redeem it for hotel stays on Hainan site for the last 3-4 weeks, but every time when I go to hotel/rental cars redemption it says site under maintenance. Is there any other way to redeem it before it expires?
Apr 23, 2021, 1:04 pm
#2
Join Date: Oct 1999
Posts: 633
With 3 days to spare, I called Fortune Wings Club to inquire about an (unlikely) extension.
One of the English-speaking agents emailed me a tip...that actually worked!
You can donate just 1 point as a carbon offset donation, and that resets the activity timer for expiration. The transaction posted immediately, and my expiration was extended to 2023.
https://trip.hnair.com/frontend/greenFrontend/donate
PDF instructions from the agent attached - I was able to get through some of the errors by using just my last name and 10 digit US phone number.
One of the English-speaking agents emailed me a tip...that actually worked!
You can donate just 1 point as a carbon offset donation, and that resets the activity timer for expiration. The transaction posted immediately, and my expiration was extended to 2023.
https://trip.hnair.com/frontend/greenFrontend/donate
PDF instructions from the agent attached - I was able to get through some of the errors by using just my last name and 10 digit US phone number.
Last edited by a330300; Jan 23, 2023 at 2:50 pm
May 13, 2021, 5:33 am
#3
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,263
I , as many, earned my points on the HX fare mistake. I did a domestic redemption flight on HU in Jan 2020, and assumed the points balance was lost.
Today, unsolicited, I received the following email
:Dear Mr. Iluvsq,
Congratulations on retaining gold card, your membership card number is 50xxxxxx28. Fortune Wings Club recommend using electronic membership card for promotion of electronic self-service and also to reduce touches during epidemic period. For overseas departures, a physical card is required when you enjoy elite member services. Please call 950717 and provide your address for mailing of physical card. In regards to electronic card, please checkhttps://ffp.hnair.com/FFPClub/en/home/index.html
Thank you for your support for Fortune Wings Club.
Yours Sincerely,
The Fortune Wings Club Team
So it appears that only are my points still alive, they have also extended my Gold membership.
Today, unsolicited, I received the following email
:Dear Mr. Iluvsq,
Congratulations on retaining gold card, your membership card number is 50xxxxxx28. Fortune Wings Club recommend using electronic membership card for promotion of electronic self-service and also to reduce touches during epidemic period. For overseas departures, a physical card is required when you enjoy elite member services. Please call 950717 and provide your address for mailing of physical card. In regards to electronic card, please checkhttps://ffp.hnair.com/FFPClub/en/home/index.html
Thank you for your support for Fortune Wings Club.
Yours Sincerely,
The Fortune Wings Club Team
So it appears that only are my points still alive, they have also extended my Gold membership.
May 31, 2021, 8:49 am
#5
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,263
Jul 12, 2021, 12:39 am
#6
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 647
With 3 days to spare, I called Fortune Wings Club to inquire about an (unlikely) extension.
One of the English-speaking agents emailed me a tip...that actually worked!
You can donate just 1 point as a carbon offset donation, and that resets the activity timer for expiration. The transaction posted immediately, and my expiration was extended to 2023.
https://trip.hnair.com/frontend/greenFrontend/donate
PDF instructions from the agent attached - I was able to get through some of the errors by using just my last name and 10 digit US phone number.
One of the English-speaking agents emailed me a tip...that actually worked!
You can donate just 1 point as a carbon offset donation, and that resets the activity timer for expiration. The transaction posted immediately, and my expiration was extended to 2023.
https://trip.hnair.com/frontend/greenFrontend/donate
PDF instructions from the agent attached - I was able to get through some of the errors by using just my last name and 10 digit US phone number.
I just redeemed one point. I had to make up a phone number (11 digits, didn't seem to matter that it's not valid). Got a text to my CORRECT phone number telling me it worked! THANK YOU SO MUCH FOR THIS.
Another tip, if you get a random message not in the pdf (as I did, my name was too long apparently) you can aim your phone at the screen and use google translate app to figure out what the message means.
Jul 12, 2021, 12:41 am
#7
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 647
Just use skype to ring China. I found the only way to do anything was to ring the chinese number but once I got through they were really helpful.
Jul 12, 2021, 4:39 pm
#8
Join Date: Nov 2013
Posts: 542
I ended up using Viber credits which worked out in the end... they did manage to mess up my AS ticket and only corrected it 30m before doors closed (again, corrected by calling China) but I got on the plane and got home ok.
Jul 12, 2021, 6:32 pm
#9
Join Date: Apr 2004
Location: Motown
Programs: DL, WN, AA, IHG Diamond, Hertz 5*
Posts: 3,408
Thanks! I just got an email saying my points will expire in October and also get the "system maintenance" message when attempting to book a hotel room.
I was going to ask if buying a few points will extend my balance, but this works too.
I was going to ask if buying a few points will extend my balance, but this works too.
Jul 27, 2021, 9:05 am
#10
Join Date: Aug 2016
Posts: 91
With 3 days to spare, I called Fortune Wings Club to inquire about an (unlikely) extension.
One of the English-speaking agents emailed me a tip...that actually worked!
You can donate just 1 point as a carbon offset donation, and that resets the activity timer for expiration. The transaction posted immediately, and my expiration was extended to 2023.
https://trip.hnair.com/frontend/greenFrontend/donate
PDF instructions from the agent attached - I was able to get through some of the errors by using just my last name and 10 digit US phone number.
One of the English-speaking agents emailed me a tip...that actually worked!
You can donate just 1 point as a carbon offset donation, and that resets the activity timer for expiration. The transaction posted immediately, and my expiration was extended to 2023.
https://trip.hnair.com/frontend/greenFrontend/donate
PDF instructions from the agent attached - I was able to get through some of the errors by using just my last name and 10 digit US phone number.
Great tip! Thank you for sharing this.
Aug 1, 2021, 11:28 pm
#11
Join Date: Jul 2020
Posts: 366
Can fortune wing points be used for a BA redemption? I'm trying to use my points for a intra-Europe redemption and when calling the China number I said I wanted to redeem my points for TAP flights. But after telling the agent where I want to go, she brought up BA flights.
On the website, there's no mention of any HU-BA partnership nor any BA award chart.
On the website, there's no mention of any HU-BA partnership nor any BA award chart.
Aug 22, 2021, 5:49 pm
#12
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,882
This is maddening. Most of last year when I checked my balance I got a message that the account information was not valid or their system was down for maintenance. Earlier this year I contacted FW to fix it and while I could access the account the balance was zero. After two months I wrote it off. Now I get an email reminding me that my 80k miles will expire in a few months and lo and behold, the miles are back. I check the online hotel redemption and it is down for maintenance, apparently for quite a long time based on this thread.
Anyone else who had miles and could not access them, take a look, they may be back.
Anyone else who had miles and could not access them, take a look, they may be back.
Sep 28, 2021, 8:15 am
#13
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,349
Just recently received an email saying that they're going to expire soon. huh?
Saw this thread, and donated 1 point!
"Validity Period 09/28/2023" YESSS!!!
THANKS a330300 for this!!!
Sep 28, 2021, 11:18 pm
#14
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,882
I actually think mine had expired also, as I wasn't paying attention to them.
Just recently received an email saying that they're going to expire soon. huh?
Saw this thread, and donated 1 point!
"Validity Period 09/28/2023" YESSS!!!
This also happened to me. "Signature" [Name] was auto-filled "too long". I cut it down to LAST NAME only, and it worked just fine.
THANKS a330300 for this!!!
Just recently received an email saying that they're going to expire soon. huh?
Saw this thread, and donated 1 point!
"Validity Period 09/28/2023" YESSS!!!
This also happened to me. "Signature" [Name] was auto-filled "too long". I cut it down to LAST NAME only, and it worked just fine.
THANKS a330300 for this!!!
I just went through the process today. You have to use the pdf link, links from Hainan US website or HK Airlines did not work for me. I also had to shorten my name to last name only on the donation summary page. But I got a text message on my Chinese number saying my donation was made so let's hope it goes through OK!