Apr 16, 2016, 7:33 am
Last edit by: elitetraveler
JetSmarter is a membership program that allows members to fly on empty legs of private jets (JetDeals) and seats on scheduled private jet shuttles (JetShuttle).
JetSmarter - discussion and experiences
Jul 12, 2017, 7:59 am
#1531
Join Date: Jan 2013
Programs: DL, UA
Posts: 594
Just had my first Jetdeal cancelled (was previously 3/3), after it had been confirmed about 12 hours in advance. Unfortunately, I had planned on using the Jetdeal for my outbound flight and a Jetshuttle for my return.
Despite cancelling the Jetdeal after confirming it, Jetsmarter won't waive the $1000 fee to cancel my Jetshuttle flight. I get that this is technically within the terms and conditions, but it's pretty customer unfriendly.
I had previously been really impressed with my entire Jetsmarter experience - legitimately had no complaints whatsoever. This seemingly small thing is pretty frustrating, and I just don't get the point (other than to try to take a few bucks out of my pocket).
Despite cancelling the Jetdeal after confirming it, Jetsmarter won't waive the $1000 fee to cancel my Jetshuttle flight. I get that this is technically within the terms and conditions, but it's pretty customer unfriendly.
I had previously been really impressed with my entire Jetsmarter experience - legitimately had no complaints whatsoever. This seemingly small thing is pretty frustrating, and I just don't get the point (other than to try to take a few bucks out of my pocket).
Jul 12, 2017, 9:12 am
#1532
Join Date: Apr 2012
Location: NYC
Programs: QF LTG
Posts: 1,200
Just had my first Jetdeal cancelled (was previously 3/3), after it had been confirmed about 12 hours in advance. Unfortunately, I had planned on using the Jetdeal for my outbound flight and a Jetshuttle for my return.
Despite cancelling the Jetdeal after confirming it, Jetsmarter won't waive the $1000 fee to cancel my Jetshuttle flight. I get that this is technically within the terms and conditions, but it's pretty customer unfriendly.
I had previously been really impressed with my entire Jetsmarter experience - legitimately had no complaints whatsoever. This seemingly small thing is pretty frustrating, and I just don't get the point (other than to try to take a few bucks out of my pocket).
Despite cancelling the Jetdeal after confirming it, Jetsmarter won't waive the $1000 fee to cancel my Jetshuttle flight. I get that this is technically within the terms and conditions, but it's pretty customer unfriendly.
I had previously been really impressed with my entire Jetsmarter experience - legitimately had no complaints whatsoever. This seemingly small thing is pretty frustrating, and I just don't get the point (other than to try to take a few bucks out of my pocket).
Last edited by PbodyPhoto; Jul 12, 2017 at 9:18 am
Jul 12, 2017, 10:15 am
#1533
Suspended
Join Date: Apr 2017
Programs: AMEX Centurion, Inspirato, jetmembership.com, Mandarin Oriental, Hertz Gold Plus
Posts: 91
Just had my first Jetdeal cancelled (was previously 3/3), after it had been confirmed about 12 hours in advance. Unfortunately, I had planned on using the Jetdeal for my outbound flight and a Jetshuttle for my return.
Despite cancelling the Jetdeal after confirming it, Jetsmarter won't waive the $1000 fee to cancel my Jetshuttle flight. I get that this is technically within the terms and conditions, but it's pretty customer unfriendly.
I had previously been really impressed with my entire Jetsmarter experience - legitimately had no complaints whatsoever. This seemingly small thing is pretty frustrating, and I just don't get the point (other than to try to take a few bucks out of my pocket).
Despite cancelling the Jetdeal after confirming it, Jetsmarter won't waive the $1000 fee to cancel my Jetshuttle flight. I get that this is technically within the terms and conditions, but it's pretty customer unfriendly.
I had previously been really impressed with my entire Jetsmarter experience - legitimately had no complaints whatsoever. This seemingly small thing is pretty frustrating, and I just don't get the point (other than to try to take a few bucks out of my pocket).
Jul 12, 2017, 10:42 am
#1535
Suspended
Join Date: Apr 2017
Programs: AMEX Centurion, Inspirato, jetmembership.com, Mandarin Oriental, Hertz Gold Plus
Posts: 91
The fact is, the ONLY reason this member cancelled their return trip is because THE SAME COMPANY cancelled the first leg of their trip. This should be treated as a connecting flight on the same airline. 1st leg cancelled by airline, 2nd leg fully refunded.
Jul 12, 2017, 11:01 am
#1536
Join Date: Apr 2006
Posts: 469
Well, except when you don't take the space of another member because the flight either wasn't full, or they replace you. In either event, they still charge you $1,000, or $2,000, or the extra seat cost, whichever is more outrageous.
Jul 12, 2017, 11:23 am
#1537
Join Date: Jul 2014
Programs: Jeff is Deaf
Posts: 541
Not to mention empty legs are at the whim of the operator. I'd never book anything until in the air flying for a jetdeal
Jul 12, 2017, 11:40 am
#1538
Join Date: Apr 2012
Location: NYC
Programs: QF LTG
Posts: 1,200
Well to be exact the operator canceled his empty leg. Jetsmarter charters the shuttles so there is accountability there, the empties are subject to change
Jul 12, 2017, 1:50 pm
#1539
Suspended
Join Date: Apr 2017
Programs: AMEX Centurion, Inspirato, jetmembership.com, Mandarin Oriental, Hertz Gold Plus
Posts: 91
Member is still due their refund.
Jul 12, 2017, 2:00 pm
#1540
Join Date: Jan 2013
Programs: DL, UA
Posts: 594
The next flight was a shuttle, completely unrelated. If Jetsmarter concierge booked a rental car, and the member drove it and ran out of gas, a maintenance issue occurs, and what - somehow Jetsmarter should refund the cancellation fee for the missed Jet Shuttle flight, too? Like I said - the common wisdom is NOT to book anything that you can't get out of until your outbound Jetdeal is airborne. Otherwise it's buyer beware.
And, this member learned the hard way. You saying that Jetsmarter is at fault, or unethical or anything of the sort is pointing the finger, in error, forgetting who the real responsible party is.
Jul 12, 2017, 2:05 pm
#1541
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
Originally Posted by https://www.law.cornell.edu/cfr/text/14/380.12
§ 380.12 Cancellation by charter operator and notice to participants.
(a) The charter operator may not cancel a charter for any reason (including insufficient participation), except for circumstances that make it physically impossible to perform the charter trip, less than 10 days before the scheduled date of departure of the outbound trip.
(a) The charter operator may not cancel a charter for any reason (including insufficient participation), except for circumstances that make it physically impossible to perform the charter trip, less than 10 days before the scheduled date of departure of the outbound trip.
Jul 12, 2017, 2:07 pm
#1542
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
Oh, and I forgot to mention that it's illegal for JetSmarter to charge cancellation fees (greater than $25) for JetShuttles if JetSmarter is able to find a replacement passenger:
§ 380.15 Substitution for charter participants.
Subsititues may be arranged for charter participants at any time preceding departure. Participants who provide the charter operator or its sales agent with a substitute participant, or who are substituted for by a participant found by the operator, shall receive a refund of all moneys paid to the operator, except that the operator may reserve the right to retain an administrative fee not to exceed $25 for effecting the substitution.
Subsititues may be arranged for charter participants at any time preceding departure. Participants who provide the charter operator or its sales agent with a substitute participant, or who are substituted for by a participant found by the operator, shall receive a refund of all moneys paid to the operator, except that the operator may reserve the right to retain an administrative fee not to exceed $25 for effecting the substitution.
Jul 12, 2017, 2:23 pm
#1543
Join Date: Apr 2006
Posts: 469
such nonsense. based on what? You feel bad for member? Member feels bad? the company offered flights, sure. the terms for each flight were clear to the member. The member accepted the terms. The first flight, an empty leg, got canceled which is always a risk. it's a plane that is repositioning that the operator opens up to members, but if they find someone to pay for it, they cancel and go get more money. And this is part of the T&C that the member has to agree to if they want to confirm their spot.
The next flight was a shuttle, completely unrelated. If Jetsmarter concierge booked a rental car, and the member drove it and ran out of gas, a maintenance issue occurs, and what - somehow Jetsmarter should refund the cancellation fee for the missed Jet Shuttle flight, too? Like I said - the common wisdom is NOT to book anything that you can't get out of until your outbound Jetdeal is airborne. Otherwise it's buyer beware.
And, this member learned the hard way. You saying that Jetsmarter is at fault, or unethical or anything of the sort is pointing the finger, in error, forgetting who the real responsible party is.
The next flight was a shuttle, completely unrelated. If Jetsmarter concierge booked a rental car, and the member drove it and ran out of gas, a maintenance issue occurs, and what - somehow Jetsmarter should refund the cancellation fee for the missed Jet Shuttle flight, too? Like I said - the common wisdom is NOT to book anything that you can't get out of until your outbound Jetdeal is airborne. Otherwise it's buyer beware.
And, this member learned the hard way. You saying that Jetsmarter is at fault, or unethical or anything of the sort is pointing the finger, in error, forgetting who the real responsible party is.
Jul 12, 2017, 2:49 pm
#1544
Join Date: May 2017
Location: London
Programs: BA Gold Club, Chase, JetSmarter, NCL
Posts: 25
the video says available to smart and sophisticated only, but the rep indicated that only those tiers could initiate the charter and that SIMPLE members could access the remaining seats through the jet deals (my friend recently got the 3 month trial so she is able to pay for a seat on a shared charter but not create one)
i was told that i can use 3,000 USD max in flight credit for any booking (smart member)
Jul 12, 2017, 2:59 pm
#1545
Join Date: Apr 2006
Posts: 469
i spoke to my rep yesterday regarding this when the shared charter was announced- i had a few more questions about the new feature...
the video says available to smart and sophisticated only, but the rep indicated that only those tiers could initiate the charter and that SIMPLE members could access the remaining seats through the jet deals (my friend recently got the 3 month trial so she is able to pay for a seat on a shared charter but not create one)
i was told that i can use 3,000 USD max in flight credit for any booking (smart member)
the video says available to smart and sophisticated only, but the rep indicated that only those tiers could initiate the charter and that SIMPLE members could access the remaining seats through the jet deals (my friend recently got the 3 month trial so she is able to pay for a seat on a shared charter but not create one)
i was told that i can use 3,000 USD max in flight credit for any booking (smart member)