Old Apr 16, 2016, 7:33 am
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JetSmarter is a membership program that allows members to fly on empty legs of private jets (JetDeals) and seats on scheduled private jet shuttles (JetShuttle).
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JetSmarter - discussion and experiences

Old Jul 6, 2017, 4:53 am
  #1486  
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,094
Originally Posted by freq.flyer
Their website is even not actualized, they're saying that the London to Dubai shuttle + Turkey shuttles are still active, which is not the case at all.. Have a bad feeling about all of this..
I'm betting on some parties getting burned financially by this situation -- not just suppliers/business partners/investors, but also customers.

If I wanted a proxy measure on the health of this business, I'd want to know how the company is delivering on refund demands from those customers mislead by the business' advertising when those refund demands haven't (yet) involved putting in for a charge dispute via the charge card issuer used to buy this company's service.
GUWonder is offline  
Old Jul 6, 2017, 7:28 am
  #1487  
 
Join Date: Dec 2003
Location: Oakland CA
Programs: DL Gold, AS MVPG, Globalist
Posts: 1,009
Originally Posted by GUWonder
Transparency of the communication? I don't know why I should buy that as being the whole truth. I am more inclined to think that JetSmarter's business partners aren't happy with JetSmarter delivering what JetSmarter said it would deliver financially but hasn't delivered. It seems like another sign of a business in trouble.
Maybe. If that was really the truth, I think they would have come up with a better excuse than 'some of our members are a-holes and our partner can't stand them'. The sad thing is that the a-hole members are of their own making... it hasn't been quite so bad recently, but if you look at the ads from two years ago, it was all babes and bros, living the high life. That is exactly the sort you don't want on your plane (or house). Hopefully they can continue to clean things up.
dordal is offline  
Old Jul 6, 2017, 10:02 am
  #1488  
 
Join Date: Jun 2017
Programs: delta
Posts: 15
Anyone else worried?

Is anyone else worried that there is no scheduled shuttle flights for August on the app?

When I first joined they had schedules for 3 months out.

Does anyone else hear the theme from Jaws playing in the background?
micky123 is offline  
Old Jul 6, 2017, 1:49 pm
  #1489  
 
Join Date: Jan 2013
Programs: DL, UA
Posts: 622
Originally Posted by micky123
Is anyone else worried that there is no scheduled shuttle flights for August on the app?

When I first joined they had schedules for 3 months out.

Does anyone else hear the theme from Jaws playing in the background?
no. not worried. I've not seen shuttles 3 months out, ever. 2 months yes - so typically at this time of month, the August ones would post too. Most of the EU shuttles are already there for August and have been as of late June. The USA ones not there right now, but should be in the next few days as I understand. I'd be more worried if they weren't ever going to post August shuttles, but anyone saying that is assuming without any fact.
T-15.01 is offline  
Old Jul 6, 2017, 6:40 pm
  #1490  
 
Join Date: Jun 2017
Programs: delta
Posts: 15
august schedule

Most certainly were three months out.....how long have you been a member CAKIWI

With all the cancelled benefits and routes, only a fool would not be worried.
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Old Jul 6, 2017, 9:32 pm
  #1491  
 
Join Date: May 2011
Location: East Coast
Programs: Delta Platinum, United Silver, Marriott Titanium, Hyatt Globalist, Hilton Gold
Posts: 441
How quickly do shuttle tokens return and how long before departure does a shuttle route stop accepting passengers. IE if a shuttle lands at 2:00 PM, would the token be returned and usable on a 3:00 PM flight out the same day?
Youngmiler is offline  
Old Jul 6, 2017, 11:16 pm
  #1492  
 
Join Date: Jan 2013
Programs: DL, UA
Posts: 622
Originally Posted by Youngmiler
How quickly do shuttle tokens return and how long before departure does a shuttle route stop accepting passengers. IE if a shuttle lands at 2:00 PM, would the token be returned and usable on a 3:00 PM flight out the same day?
Tokens are returned at scheduled time of departure or can sometimes be when JS ground staff check you in, but generally the former. Landing time is irrelevant. As soon as the token(s) is restored its reusable on any flight that needs it. Shuttles in country normally have a 3 hour cutoff so you need to book more than 3 hours before take off to secure. Assuming you're outside of that window and have tokens you are good to go. International are 24 hours.
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Old Jul 6, 2017, 11:33 pm
  #1493  
 
Join Date: Jan 2013
Programs: DL, UA
Posts: 622
Originally Posted by micky123
Most certainly were three months out.....how long have you been a member CAKIWI

With all the cancelled benefits and routes, only a fool would not be worried.
OK I believe you, I've just never personally seen 3 months in advance shuttles being posted. I've only ever seen next month and as the month nears an end the month after that too. The question re whether I and others were worried was relating to the fact August shuttles (USA ones at least) hadn't yet posted to the app. My answer stands. No, that fact alone doesn't make me worried. If you'd asked: 'with all the cancelled routes, diminishing benefits, and shuttles inside USA for August not yet appearing, are you worried'?, well, that's a different question. Those 3 things combined don't make me worried, as such, either. As your question and reply has helped me delve deeper into my thoughts on this, the reality for me is, actually, another businesses survival or financial strength, doesn't worry me in the slightest. I'd say the lack of August shuttles being posted is 'frustrating' , and diminishing benefits and routes that are no longer are things that are 'inconvenient'. I am on record here saying paying more for less is not something I willingly do. But like inflation, my dissatisfaction with that in the world is a moot point. It still happens....!

If we are gonna go down the path of calling out fools, I'd say anyone who signed up with Jetsmarter at the rate they did (whatever it may have been) and assuming it would stay the same, would be the real fools. It was too low as a price point back then, whenever that was, and, at 15k or 50k today, it's still too low. Our collective worry as members should be the rates are still too low for a viable ongoing operation and our hope should be they raise them, and soon, to make sure it carries on. The new dynamic pricing model even may not be enough. Many things in life are free. And have tremendous value. But Jetsmarters membership should be priced more at a level that will support their ongoing survival.

To really split hairs.... If we all get worried about the reduced benefits, increased fees and canceled routes without worrying instead on the bigger picture I elude to above then I believe we are missing the point.... With no Jetsmarter, we will have the officious TSA, Dr. Daos of the world as fellow passengers, airport car parking fees, delays, and the many myriad of other normal air travel worries to contend with. All of those, make me shudder!
T-15.01 is offline  
Old Jul 7, 2017, 9:13 am
  #1494  
 
Join Date: Jun 2017
Programs: delta
Posts: 15
Anyone else worried?

THere is no doubt that JS as it is sold and positioned is a brilliant business model and one that I joined and support.

The issue is the lack of transparency when one is paying for a service for one year in advance and those services and benfits change/disappear.

Please get it together JS!!!




Originally Posted by cakiwi
OK I believe you, I've just never personally seen 3 months in advance shuttles being posted. I've only ever seen next month and as the month nears an end the month after that too. The question re whether I and others were worried was relating to the fact August shuttles (USA ones at least) hadn't yet posted to the app. My answer stands. No, that fact alone doesn't make me worried. If you'd asked: 'with all the cancelled routes, diminishing benefits, and shuttles inside USA for August not yet appearing, are you worried'?, well, that's a different question. Those 3 things combined don't make me worried, as such, either. As your question and reply has helped me delve deeper into my thoughts on this, the reality for me is, actually, another businesses survival or financial strength, doesn't worry me in the slightest. I'd say the lack of August shuttles being posted is 'frustrating' , and diminishing benefits and routes that are no longer are things that are 'inconvenient'. I am on record here saying paying more for less is not something I willingly do. But like inflation, my dissatisfaction with that in the world is a moot point. It still happens....!

If we are gonna go down the path of calling out fools, I'd say anyone who signed up with Jetsmarter at the rate they did (whatever it may have been) and assuming it would stay the same, would be the real fools. It was too low as a price point back then, whenever that was, and, at 15k or 50k today, it's still too low. Our collective worry as members should be the rates are still too low for a viable ongoing operation and our hope should be they raise them, and soon, to make sure it carries on. The new dynamic pricing model even may not be enough. Many things in life are free. And have tremendous value. But Jetsmarters membership should be priced more at a level that will support their ongoing survival.

To really split hairs.... If we all get worried about the reduced benefits, increased fees and canceled routes without worrying instead on the bigger picture I elude to above then I believe we are missing the point.... With no Jetsmarter, we will have the officious TSA, Dr. Daos of the world as fellow passengers, airport car parking fees, delays, and the many myriad of other normal air travel worries to contend with. All of those, make me shudder!
micky123 is offline  
Old Jul 7, 2017, 12:39 pm
  #1495  
 
Join Date: Jan 2013
Programs: DL, UA
Posts: 622
Originally Posted by micky123
THere is no doubt that JS as it is sold and positioned is a brilliant business model and one that I joined and support.

The issue is the lack of transparency when one is paying for a service for one year in advance and those services and benfits change/disappear.

Please get it together JS!!!
I agree with you. I've long wanted better communication. Recent times have shown they're doing a much better job.
T-15.01 is offline  
Old Jul 7, 2017, 4:43 pm
  #1496  
 
Join Date: Nov 2010
Posts: 796
Any feedback on how often empty legs are cancelled? Considering booking one for tomorrow, but it requires some positioning so I'd hate to book a flight only to be stranded as the result of a cancellation.
tylerc is offline  
Old Jul 7, 2017, 4:55 pm
  #1497  
 
Join Date: Apr 2012
Location: NYC
Programs: QF LTG
Posts: 1,201
Originally Posted by tylerc
Any feedback on how often empty legs are cancelled? Considering booking one for tomorrow, but it requires some positioning so I'd hate to book a flight only to be stranded as the result of a cancellation.
it happens so you have to be flexible.
PbodyPhoto is offline  
Old Jul 7, 2017, 4:58 pm
  #1498  
 
Join Date: Nov 2010
Posts: 796
Originally Posted by PbodyPhoto
it happens so you have to be flexible.
Hmmm...does it happen often?? It seems like it would be a bit of a silly offering if it was more than say, 5% of the time.
tylerc is offline  
Old Jul 7, 2017, 5:02 pm
  #1499  
 
Join Date: May 2013
Posts: 651
Originally Posted by tylerc
Hmmm...does it happen often?? It seems like it would be a bit of a silly offering if it was more than say, 5% of the time.
MUCH more than 5% of the time. If it is a xojet (challenger 300 or citation X), then I would ballpark 30-40% of the time they are canceled.

I have booked flights to catch them, and those have always flown, thankfully.

However, they have been canceled on me numerous times, both the day before (before 'confirmation') and literally at the FBO with my bag looking for the pilot.
dval44 is offline  
Old Jul 7, 2017, 5:14 pm
  #1500  
 
Join Date: Nov 2010
Posts: 796
Originally Posted by dval44
MUCH more than 5% of the time. If it is a xojet (challenger 300 or citation X), then I would ballpark 30-40% of the time they are canceled.

I have booked flights to catch them, and those have always flown, thankfully.

However, they have been canceled on me numerous times, both the day before (before 'confirmation') and literally at the FBO with my bag looking for the pilot.
Oh wow...this is a challenger 300...

How far out do they confirm, and once confirmed, does that even mean anything??
tylerc is offline  

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