JoeyFromQueens

Just got the email to all members that helicopters are back, but they're flying single engine helicopters again (AS350s it looks like). We just were told that these were unsafe and they would only fly twin-engine, two-pilot Sikorskys for "safety reasons" -- which is it!?

millions

There's also the little matter of selling memberships and renewals with the promises that: (a) helicopter transfers would be available from HPN (and they haven't for several months, based on what are likely fabricated excuses about safety), and (b) you could use your flight credits to pay for those helicopter transfers.

But maybe you and I just don't "get it."

PRoth59

Does anyone know precisely when you get your token back? I would like to try and do the NYC to ATL and then ATL to So Fl flights, but they claim you need to book the flights within 3 hours of takeoff. Presumably if they gave the token back when they scan your ID I'd have a few mins to book. If it's takeoff though, there's no chance, right?

PRoth59

Also, has anyone used the catering before? I am curious, since they said the $50 can't come from credits, as I'm looking for ways I can spend my $500 in credit. (They also said car service to HPN for $50 can't come from credit.)

dordal

It's the minute the plane is scheduled to take off, regardless of when it actually takes off.

Townshend

Maybe this changed but I did use my credit for meals previously. I have done the catering and while it was good it's not worth $150. Better off getting delivery to the FBO if you need to eat IMHO

Townshend

FWIW JS has previously matched competitors on their pricing.

I agree with you though. While the idea is interesting and a great attempt at something a little different I'm not a big fan of the caps on credits.

PbodyPhoto

how do you do that? Order via the FBO or just get seamless delivered to the FBO?

travelnat95

You can still use flight credit for catering, did it very recently.

T-15.01

now you're onto your next complaint. My point, exactly. You don't want to debate the initial issue, which is fine; nor do I - but the solution to your challenges with JS are hardly going to be found here in FT. It's a broad group of people - some who are members and unhappy with aspects, some who are members who are happy, and some bystanders who have varying degrees of opinion, too. But it's a forum where ideas and opinions are shared and not necessarily agreed with. Anyone who is unhappy can and should vote with their wallet, not continue to forum-room-critic style complain and do nothing about it. Or sue them. Or whatever.

I do NOT think jetsmarter is perfect....far from it. I have repeatedly said here of my issue I've taken on their poor communication (style, frequency and credibility). But I accept some of their practices that I find to be a bit wayward, and just get on with it. I guess I'm not sure the point of airing all the grievances here. Any and all I've had that have sufficiently irked me, I've taken up directly with the company. If we agree to disagree, that's fine. But, I will take issue when some of the points raised about the service are being unfairly compared to scenarios that are unrelated or from left field. in my very humble opinion, that just diminishes the point at issue, entirely.

T-15.01

yet again - this speaks to the poor and contradictory communication they deliver. They should have a specific area in the app, as an example, to advise the current T&Cs including heli availability, pricing, what credits can be earned, and used for, etc. And have a 'valid from - until' so there's no ambiguity. That they're figuring much of this out as they go along and playing a little bit of 'oh no, we ran out of money, so let's change it' is definitely an egregious taint on what should be an overwhelmingly positive experience. None of us can control changes, but knowing what's coming - especially before hand - would be appreciated by everyone, I'm sure.

millions

Actually it is the original issue.

And it's shady as hell.

And I will forum-critic style complain for as long as I care to, thank you very much. If you're unhappy about it, you should add me to your ignore list. Or leave. Or whatever.

PRoth59

So then the 1PM nyc-atl and 4pm atl-fll def isn't doable, right?

PRoth59

Also, are there pics of the food/catering? It shows as $50 for me on NYC to ATL. I'd be curious about other ways to spend the $500, since the most likely other option is a 3rd person on a deal.

I used $50 of credit to get something for the Teterboro to ATL shuttle. Will take pics. Seems like basically charcuterie

freq.flyer

Talked to a JS senior representative in Europe, they're gonna probably shut down the JetDeals, he told me that JetDeals weren't their priority anymore as they don't make a penny over them. That's probably the reason why they're slowly reducing the availability and replacing JetDeals with SharedCharters..