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Old Apr 29, 2009 | 2:02 am
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Involuntary Downgrade on AONEX Ticket

3 out of my 4 CX flights originally booked on A class has been downgraded to D without even notifying me ... what are my options?
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Old Apr 29, 2009 | 5:09 am
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I've had the same thing. I booked / ticketted through CX and they sent me an email a week or so ago advising of the change and that their HKG staff would be offering compensation when I check-in at HKG.
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Old Apr 29, 2009 | 6:45 am
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What were the sectors? I am keeping my fingers crossed as I have HKG/ICN/HKG & HKG/CGK/HKG in A class on 74A's (currently) in June so hope there are no involuntary downgrades. At the moment I am looking like the only passenger in F.
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Old Apr 29, 2009 | 11:46 am
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A few years ago, I had a CX HKG-SYD segment booked in A downgraded to business class due to an aircraft swap.

I was offered compensation, but preferred to switch to HKG-ADL-SYD, which was done with no problem.
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Old Apr 29, 2009 | 2:35 pm
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Originally Posted by LHSEN
3 out of my 4 CX flights originally booked on A class has been downgraded to D without even notifying me ... what are my options?
Options are

accept whatever compensation the airline offers (based on previous threads it seems CX does offer reasonable invol d/g compensation unlike BA and LA)

cancel your ticket (assuming you haven't started it yet)

change your ticket (within the constraints of the fare rules) to get first on another flight (if such exists)
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Old Apr 29, 2009 | 2:50 pm
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Thanks for everyone's input.

The segments are ICN-HKG, BKK-HKG and HKG-ICN ... as I am max'ed out to 16 segments, don't think I can do any creative rerouting ... unless they booked me to another airlines e.g. KE or TG who has F, but this is not going to happen.
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Old Apr 30, 2009 | 9:26 am
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Originally Posted by LHSEN
The segments are ICN-HKG, BKK-HKG and HKG-ICN ... as I am max'ed out to 16 segments, don't think I can do any creative rerouting ... unless they booked me to another airlines e.g. KE or TG who has F, but this is not going to happen.
I'm not sure when you're flying, but around August at least CX is still running one flight that offers First on BKK-HKG. It is CX 702. The problem is that it is only on Sat/Sun/Mon/Wed. It is also a late flight, departing BKK at 6:40pm and arriving HKG 10:35pm.

Still, if those days and that time fits your schedule, it is an option within the confines of your ticket. Switch to CX702.
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Old Apr 30, 2009 | 11:36 am
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Thanks. My entire itinerary is for Jan and Feb 2010.
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Old Apr 30, 2009 | 12:17 pm
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Mine is for March 1 2010. I booked A inventory for ICN-HKG (first leg of AONE3) 3 weeks ago, and last week when I booked additional AONE3 segments I was told that my first leg was changed to D as no A was available that day on any flights. This happens from time to time, and since like you my flights are months away, I just plan on waiting and checking inventory between now and then, and if/when flights with A service become available then I will change my booking accordingly. If within a few weeks/months of my travel date there is no A service on my day of travel, then I will evaluate whether there is A service provided on other travel days, and if so, then if it is worthwhile to alter my travel plans to be accommodated in A instead of D. After all we are only talking about a 4 hour flight here, so it is not that big a deal. While it would be nice to have First Class service on the regional routes, I really purchased the AONE3 for the First Class seat, sleeping and service on the long haul NA-ASIA, ASIA-Europe, and Europe-NA segments.

For the price we pay for Ex-ICN AONE tickets it is really difficult to find much to complain about. The fare rules allow date and time changes without incurring a fee, so switching to a day of the week where A is offered should be doable if your other travel plans (hotel, etc.) are easily changeable.
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Old May 5, 2009 | 12:24 am
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Is CX really offering compensation for downgrades from A to D on the OWE fares when the schedule changes in advance?!?

IME, in the past, they would only compensate if it was due to a last-minute aircraft swap. Technically, the AONEx ticket only entitles you to travel in J if there is no F, and there should be no compensation.
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Old May 5, 2009 | 2:03 am
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Originally Posted by ijgordon
Is CX really offering compensation for downgrades from A to D on the OWE fares when the schedule changes in advance?!?

IME, in the past, they would only compensate if it was due to a last-minute aircraft swap. Technically, the AONEx ticket only entitles you to travel in J if there is no F, and there should be no compensation.
Read posting #2.
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Old May 5, 2009 | 6:04 am
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Originally Posted by ijgordon
IME, in the past, they would only compensate if it was due to a last-minute aircraft swap. Technically, the AONEx ticket only entitles you to travel in J if there is no F, and there should be no compensation.
There is a difference between F not being available due to not being offered or sold out before booking and getting booked and ticketed into F, only to have the aircraft swap at some point after the seat was booked.

If you get an AONEx and an A seat isn't available before you book, you don't get compensation and you end up with a D or L seat.
If an A seat was ticketed, then the equipment changes to have no F cabin, you should get compensation.
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Old May 5, 2009 | 6:04 pm
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Which, of course, means the flexibility that you have paid for in the ticket is also lost. I have flights confirmed in A to BOM. Presumably if I take those flights then I will be offered some compensation (even though it's an AA ticket?) but if I change to different dates then I lose the compensation.

To my mind this is all "bait and switch".
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Old May 10, 2009 | 10:02 am
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Originally Posted by col747uk
What were the sectors? I am keeping my fingers crossed as I have HKG/ICN/HKG & HKG/CGK/HKG in A class on 74A's (currently) in June so hope there are no involuntary downgrades. At the moment I am looking like the only passenger in F.
Don't get your hopes up. I took CX416 today to ICN and was upgraded to business class due to a sub from 747 to A330.
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Old May 10, 2009 | 11:57 am
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I haven't done any re-booking for my invol downgrade yet as I am still thinking about re-routing (that is for some other segments in the middle of the trip which I am thinking of substituting) ... Would be great if the airlines can waive the $125 fee since they would have to re-issue my first sector if I want to get myself back to F.
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