Involuntary Downgrade on AONEX Ticket
#16
FlyerTalk Evangelist




Join Date: Nov 2007
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As you by now already know reissuing the first sector means repricing the entire ticket. Something you need to be very hesitant about since CX can still change A/C between now and your travel dates so that new flight is without A.
As far as compensation is concerned: notwithstanding post #2 I do not believe that CX or any other airline offers compensation on an AONEx with a possible exception if it is the issuing carrier. I had my HKG-JNB segment ticketed in A, swopped back to D and luckily now back in A without any communication from CX and when I called them there was no offer on the table. BA issued my ticket.
General piece of advise: enjoy the trip and don't worry so much about the flights. You'll be fine in any class but whY and all this stress about being in A on a short flight should not interfere with the pleasure of travel.
As far as compensation is concerned: notwithstanding post #2 I do not believe that CX or any other airline offers compensation on an AONEx with a possible exception if it is the issuing carrier. I had my HKG-JNB segment ticketed in A, swopped back to D and luckily now back in A without any communication from CX and when I called them there was no offer on the table. BA issued my ticket.
General piece of advise: enjoy the trip and don't worry so much about the flights. You'll be fine in any class but whY and all this stress about being in A on a short flight should not interfere with the pleasure of travel.
#17


Join Date: May 2006
Location: London
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On the day I fly HKG/ICN/HKG the only flight with F is the CX418/CX419 so no opportunities to switch.
#19
Join Date: Jun 2005
Location: London, UK
Programs: AA 2MM - PLT, BA GGL, SPG Plat, Hilton Diamond
Posts: 6,221
CX switched a 74A for a 773 with old regional seats on todays flight from ICN-HKG.
The change was made less than 24 hours prior to depature as when I checked the day before it was still showing as a 74A.
At checkin this morning I was told of the swap and no mention was made of compensation.
I eventually asked and the agent called over a manager who had already printed a copy of the AONE rules and showed me the part that said that flights could be booked in business if no first was offered.
I said but I was booked and confirmed in First and if I had have known I would have flown on another day. He said he would contact his manager and said someone would speak to me in the lounge.
I was paged in the lounge where the agent asked me to sign for a package of cash in KRW as compensation for the last minute downgrade and apologised for the inconvenience.
The change was made less than 24 hours prior to depature as when I checked the day before it was still showing as a 74A.
At checkin this morning I was told of the swap and no mention was made of compensation.
I eventually asked and the agent called over a manager who had already printed a copy of the AONE rules and showed me the part that said that flights could be booked in business if no first was offered.
I said but I was booked and confirmed in First and if I had have known I would have flown on another day. He said he would contact his manager and said someone would speak to me in the lounge.
I was paged in the lounge where the agent asked me to sign for a package of cash in KRW as compensation for the last minute downgrade and apologised for the inconvenience.
#20
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How much? Interesting to read that they were expecting the compaint and had the rules printed out, moreso that they also had the cash available.
#22
Original Poster




Join Date: May 2001
Location: Everywhere
Programs: LH, BA, AA
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Agreed. However, imo CX should not re-price nor charging fee if I change the date of the flight to get myself back into First class, especially CX cancelled (not even because of a aircraft change) a flight, and I have made every effort to work around my schedule to re-accommodate ...
#23




Join Date: Jan 2007
Posts: 5,100
Agreed. However, imo CX should not re-price nor charging fee if I change the date of the flight to get myself back into First class, especially CX cancelled (not even because of a aircraft change) a flight, and I have made every effort to work around my schedule to re-accommodate ...
#24
FlyerTalk Evangelist



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If you do see a aircraft change before you check in, and you don't intend to change your routing/date then I wouldn't call the airline at all. As long as they don't proactively inform you beforehand, you should claim ignorance at check in to maximise your chance for compensation.
#25


Join Date: May 2006
Location: London
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However on 18 June both CX410 (34C) & CX418 (74A) have F cabins and although there is nobody showing as having a seat allocation in F on the outbound on the inbound on CX419 seats 2A,3A & 4A are showing as occupied.
Should I switch my flights from the 17th to 18th for a better chance of securing an F seat & F service.
We should not have to deal with this lottery. If CX are taking our money for an F seat and ticketing it then they should provide the F service. If they want to keep doing these switches at the last minute to J then they should pull the F service completely if they do not want to guarantee it.
#26
Join Date: Jun 2005
Location: London, UK
Programs: AA 2MM - PLT, BA GGL, SPG Plat, Hilton Diamond
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I am travelling HKG/ICN/HKG on 17 June on CX418/CX419 and on both the outbound & inbound sectors I am the only one with a seat showing in the F cabin according to Expertflyer seat map.
However on 18 June both CX410 (34C) & CX418 (74A) have F cabins and although there is nobody showing as having a seat allocation in F on the outbound on the inbound on CX419 seats 2A,3A & 4A are showing as occupied.
Should I switch my flights from the 17th to 18th for a better chance of securing an F seat & F service.
We should not have to deal with this lottery. If CX are taking our money for an F seat and ticketing it then they should provide the F service. If they want to keep doing these switches at the last minute to J then they should pull the F service completely if they do not want to guarantee it.
However on 18 June both CX410 (34C) & CX418 (74A) have F cabins and although there is nobody showing as having a seat allocation in F on the outbound on the inbound on CX419 seats 2A,3A & 4A are showing as occupied.
Should I switch my flights from the 17th to 18th for a better chance of securing an F seat & F service.
We should not have to deal with this lottery. If CX are taking our money for an F seat and ticketing it then they should provide the F service. If they want to keep doing these switches at the last minute to J then they should pull the F service completely if they do not want to guarantee it.
I was keeping an eye on my flight to and from ICN in the weeks leading up to them and things didn't pan out as I expected.
On the HKG-ICN I was the only one with a seat assigned until a day out when I noticed 1 extra in F. I fully expected this flight to be chopped back as J was lightly loaded as well. This flight did go out with 3 in F. The return sector for this flight (the next morning) was only showing with 1 in F.
On the HKG-ICN of the flight I was to catch the return leg on there were 3 people in F for a long while out and J had a bigger occupancy as well.
I was the only one with a seat in F on the ICN-HKG of that would use that inbound aircraft though.
This flight was downgraded to a 777-300 and there were only 8 or 9 people in the J cabin.
#27
Join Date: Aug 2006
Location: PDX and Everywhere
Programs: *Alliance, OneWorld
Posts: 248
I'm also curious about how much the ICN compensation was. Since those flights (ICN, BKK, HKG variations) are short-haul, it might not be a bad thing to get paid for going from A to D on those while retaining A for the long-haul flights.
#28
Join Date: May 2009
Posts: 107
I haven't done any re-booking for my invol downgrade yet as I am still thinking about re-routing (that is for some other segments in the middle of the trip which I am thinking of substituting) ... Would be great if the airlines can waive the $125 fee since they would have to re-issue my first sector if I want to get myself back to F.
#29
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
I had an involuntary downgrade from D to L from a flight out of JFK recently. When I spoke to QF, the changed my routing to fly in/out of EWR, as it's all part of NYC (which is not what the normal ticketing people consider, but I wasn't going to argue). My next step is to get an infant paper ticket changed, but I asked the person I was speaking to to put a note in my file saying it was an involuntary downgrade, so here's hoping.
Suggest you write a letter to QF and see what happens and sooner rather than later. I would not be surprised to see a voucher (MCO) come your way.
Finally, if you purchased the ticket in the EU, there is a possibility you might be entitled to EU compensation so I suggest you do a search to find threads on the subject. There are a number on the BA and LH forums worth reading.
#30
Moderator, Hilton Honors



Join Date: Nov 2003
Location: on a short leash
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We should not have to deal with this lottery. If CX are taking our money for an F seat and ticketing it then they should provide the F service. If they want to keep doing these switches at the last minute to J then they should pull the F service completely if they do not want to guarantee it.
LAN provided zero compensation (indeed didn't see a problem putting me into economy class until the xONEx fare rules made it explicit that premium economy should be used if no business).
BA offered a pittance for compensation in the form of vouchers which effectively I cannot use (the cost to use the vouchers are higher than the amount of the voucher).
I wasn't expecting much but LAN and BA weren't prepared to meet even my low expectations.

