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-   -   The oneworld explorer ticket FAQs (https://www.flyertalk.com/forum/oneworld/338667-oneworld-explorer-ticket-faqs.html)

Himeno Oct 18, 2017 10:22 pm


Originally Posted by allset2travel (Post 28949904)
I think QF, CX and AA would reissue without a fee. Since CX is the operator, I'd try CX first. Recently I had made several date changes by calling CX. All without any problem whatsoever.

When I asked AA to change (PDX-LAX time change) an AA coded and operated flight on DONE3 last year, they tried to charge me the reroute fee.

wandering_fred Oct 18, 2017 10:54 pm


Originally Posted by Himeno (Post 28950001)
When I asked AA to change (PDX-LAX time change) an AA coded and operated flight on DONE3 last year, they tried to charge me the reroute fee.

Changing a transit to a stopover (or vica versa) will likely be considered a re-route :( And require a re-issue (with fee).

Happy wandering
Fred

Himeno Oct 19, 2017 2:31 am


Originally Posted by wandering_fred (Post 28950086)
Changing a transit to a stopover (or vica versa) will likely be considered a re-route :( And require a re-issue (with fee).

Happy wandering
Fred

And I've never asked for such a change.
The change last year was to depart 2 hours earlier after a 3 day stopover.
The change this time is to depart in the afternoon instead of the morning (10 hour connection instead of 2 hour)

pbd456 Oct 19, 2017 9:16 am

is there any reason why there isnt any xONEx fare from Canada or USA?

Calchas Oct 19, 2017 9:22 am


Originally Posted by pbd456 (Post 28951576)
is there any reason why there isnt any xONEx fare from Canada or USA?

I can see them filed as usual on NYCNYC and YTOYTO. What city are you examining?

pbd456 Oct 19, 2017 9:24 am


Originally Posted by Calchas (Post 28951610)
I can see them filed as usual on NYCNYC and YTOYTO. What city are you examining?

yvr lax...

i dont see them on expertflyer. for yyz

Himeno Oct 19, 2017 1:11 pm


Originally Posted by pbd456 (Post 28951623)
yvr lax...

i dont see them on expertflyer. for yyz

While the rules state that you can start in either the US or Canada and end in the other (ie, treating both as a single country), you still need to enter the same port as start/end to find the fares.

allset2travel Oct 19, 2017 1:15 pm


Originally Posted by Himeno (Post 28950001)
When I asked AA to change (PDX-LAX time change) an AA coded and operated flight on DONE3 last year, they tried to charge me the reroute fee.

Time and date change never incurs a fee, based on rules. Should ask AA which rule says a fee is required for time change.

Calchas Oct 19, 2017 1:44 pm


Originally Posted by pbd456 (Post 28951623)
yvr lax...

i dont see them on expertflyer. for yyz

You find round-the-world and other circle fares by entering the same city for the start and ending cities.

If you want to end at a different city, that's fine but the circle fare from the origin back to the origin still applies.

Additionally you should enter city codes (e.g., YTO/Toronto) not airport codes (e.g., YYZ/Toronto Pearson Intl.) although EF is usually fairly forgiving of mixing them up.

Himeno Oct 19, 2017 3:45 pm


Originally Posted by allset2travel (Post 28952590)
Time and date change never incurs a fee, based on rules. Should ask AA which rule says a fee is required for time change.

That was last year.
I asked a lounge agent at DFW about changing the PDX-LAX flight the following Sunday night. The agent entered the request in the system and called the ticket office, who then said it was subject to the change fee. I challenged it and ticketing wouldn't give more details to support their claim (even though I could easily pull up the fare rules). When I pushed back and said it was meant to be a free change, they didn't do it and the agent reverted the flights. But didn't do it right (kept the new flight in as pending) which then confused my travel agent when I pushed it back to her to sort out.

This time, I'm wanting to change AA8890 (CX691) [0810 HKG departure] to AA8899 (CX711) [1640 HKG departure] on the same date.
Just asked the LAX QF F lounge agent, who called the CX gate staff (closing out their lunch time LAX departure), who said to talk to AA... :eek::(:confused:

Still have some time to make the change (~3 weeks). Lots of availability currently (D1 and D0 on the current morning flight codes, D9 and D7 on the afternoon flight codes).

pbd456 Oct 19, 2017 5:57 pm


Originally Posted by Calchas (Post 28952695)
You find round-the-world and other circle fares by entering the same city for the start and ending cities.

If you want to end at a different city, that's fine but the circle fare from the origin back to the origin still applies.

Additionally you should enter city codes (e.g., YTO/Toronto) not airport codes (e.g., YYZ/Toronto Pearson Intl.) although EF is usually fairly forgiving of mixing them up.

Yes. I do know how to check RTW fare from any city. no problem seeing done fare from MPM, etc.

just nothing on oneworld fare when i search either YVR LAX or YYZ on expertflyer.

pbd456 Oct 19, 2017 5:59 pm


Originally Posted by Himeno (Post 28952571)
While the rules state that you can start in either the US or Canada and end in the other (ie, treating both as a single country), you still need to enter the same port as start/end to find the fares.

Full output from YYZ to YYZ in business class on EF


Fares for YYZ to YYZ on 10/19/17 with results per page
Search: Departing YYZ on 10/19/17 for YYZ
Viewing in currency USD
Seaching in Business cabin
Validated Results
Show fares for cabins: Economy Business First
Prem. Economy Prem. First
Legend
View Rules
View Routing
View Booking Class

Fares 8 items
Fare Basis Airline Booking Class Trip Type Fare Cabin Effective Date Expiration Date Min / Max Stay Adv Purchase Req
CRWSPCL UA Z Round-Trip 7336.36(USD) B 10 / 12M
IRTWSKY4 DL I Round-Trip 7846.09(USD) B 10 / 12M 07
CRWSTAR1 UA Z Round-Trip 8614.27(USD) B 10 / 12M 24
IRTWSKY3 DL I Round-Trip 9218.91(USD) B 10 / 12M 07
CRWSTAR2 UA Z Round-Trip 9810.80(USD) B 10 / 12M 24
IRTWSKY2 DL I Round-Trip 10757.66(USD) B 10 / 12M 07
CRWSTAR3 UA Z Round-Trip 11246.65(USD) B 10 / 12M 24
IRTWSKY1 DL I Round-Trip 12387.34(USD) B 10 / 12M 07

Himeno Oct 19, 2017 8:40 pm


Originally Posted by pbd456 (Post 28953632)
Yes. I do know how to check RTW fare from any city. no problem seeing done fare from MPM, etc.

just nothing on oneworld fare when i search either YVR LAX or YYZ on expertflyer.

I just checked EF for oneworld fares from each of those 3 cities.
35+ results for each. Filtered to only AA filed fares and all classes.

pandaperth Oct 19, 2017 9:08 pm


Originally Posted by Himeno (Post 28954087)
I just checked EF for oneworld fares from each of those 3 cities.
35+ results for each. Filtered to only AA filed fares and all classes.

Yes, it is important to filter by airline in EF fare searches
Otherwise all fares for all airlines in all alliances could/should be returned
But EF then usually only shows the first 20 or so results, which may not include any OW fares

pbd456 Oct 19, 2017 9:57 pm


Originally Posted by Himeno (Post 28954087)
I just checked EF for oneworld fares from each of those 3 cities.
35+ results for each. Filtered to only AA filed fares and all classes.

very strange. no result when i search if i filter to aa.

fare information, departing jfk, arriving jfk, (i didnt change date?) and filter to busienss class

only 4 entries

Fare Basis Airline Booking Class Trip Type Fare Cabin Effective Date Expiration Date Min / Max Stay Adv Purchase Req
IRTWSKY4 DL I Round-Trip 9620.00(USD) B 10 / 12M 07
IRTWSKY3 DL I Round-Trip 11020.00(USD) B 10 / 12M 07
IRTWSKY2 DL I Round-Trip 12870.00(USD) B 10 / 12M 07
IRTWSKY1 DL I Round-Trip 14820.00(USD) B 10 / 12M 07

sent an inquiry to expertflyer to see what happened to my acct

Calchas Oct 19, 2017 9:59 pm


Originally Posted by pbd456 (Post 28954289)
very strange. no result when i search...

fare information, departing jfk, arriving jfk, (i didnt change date?) and filter to busienss class

only 4 entries

Fare Basis Airline Booking Class Trip Type Fare Cabin Effective Date Expiration Date Min / Max Stay Adv Purchase Req
IRTWSKY4 DL I Round-Trip 9620.00(USD) B 10 / 12M 07
IRTWSKY3 DL I Round-Trip 11020.00(USD) B 10 / 12M 07
IRTWSKY2 DL I Round-Trip 12870.00(USD) B 10 / 12M 07
IRTWSKY1 DL I Round-Trip 14820.00(USD) B 10 / 12M 07

Specify AA (or any other oneworld airline) on the search page

pbd456 Oct 19, 2017 10:10 pm


Originally Posted by Calchas (Post 28954292)
Specify AA (or any other oneworld airline) on the search page

it gives no result for JFK.

Fare Information Results
The fares listed do not include any airport and/or security fees or taxes.
NOTE: The Fares listed below are published fares for the city pair entered. They do not imply availability of a particular fare on a given date or flight. To check the availability of a fare for a particular flight, please perform a Flight Availability search. Please read the EduGuide on the FAQ/Help page for more information.
Routing information for circle fares and round the world fares are contained within fare rules.
Query Name:
Save Query

Refine Search New Search View Flight Availability for JFK to JFK on AA View Fares Without Surcharges

Fares for JFK to JFK on 10/20/17 with results per page
Search: Departing JFK on 10/20/17 for JFK
Flying AA
Viewing in currency USD
Seaching in Business cabin
Validated Results
Show fares for cabins: Economy Business First
Prem. Economy Prem. First
Legend
View Rules
View Routing
View Booking Class

Fares no entries
Fare Basis Airline Booking Class Trip Type Fare Cabin Effective Date Expiration Date Min / Max Stay Adv Purchase Req
no entries

pbd456 Oct 19, 2017 10:15 pm


Originally Posted by Calchas (Post 28954292)
Specify AA (or any other oneworld airline) on the search page


Okay. Problem solved.

Normally, instead of narrowing down to an airline like AA, I narrow down by choosing business class (since I am interested in DONE fare in all airlines, some airlines may not file a fare from certain locations).

So it returns no entry if i dont specify airline but specify cabin.

once i have specified AA only with any cabin, it does return result.

Calchas Oct 19, 2017 10:18 pm

Remove the cabin selector, it doesn’t work properly. Filter by cabin on the results page.

pbd456 Oct 19, 2017 10:29 pm


Originally Posted by Calchas (Post 28954337)
Remove the cabin selector, it doesn’t work properly. Filter by cabin on the results page.

didnt know the cabin selector does not work properly.. learn something new everyday

pandaperth Oct 19, 2017 11:03 pm


Originally Posted by pbd456 (Post 28954370)
didnt know the cabin selector does not work properly.. learn something new everyday

Me too^

Calchas Oct 19, 2017 11:09 pm

It depends on the airline and the cabin. AA and J is a bit wonky, BA and W doesn’t include T fares. Who knows. I would complain to ExpertFlyer but they just blame the GDS.

eosphoros Oct 27, 2017 11:15 am

Hi all,

I'm trying to get a DONE4 issued by QF but the price I am being quoted is at least 10% higher than the price quoted by the OneWorld booking tool.

The DONE4 is ex-HND and when converted to AUD, comes in at around $9780. However, when I call QF to book, I get quoted around £6500, which is over AUD11000. (I'm calling from the UK but I can just as easily get someone to book from home.) The only difference between the flights selected on the oneworld website and the itinerary I gave QF to quote is that I've asked for AA code on a QR flight, and QF codes on most of the intra-US AA flights. Obviously, I can change the codes after I book online, but I'd prefer to book through QF because of their 24 hour call centre and the fact that, as a Platinum QFF member, I rarely have to hold longer than a minute to get to an agent. If I book online, the ticket will be issued by JL. I also don't have much faith with AA RTW desk because my past DONE4 experience with them has been that they have refused to book me onto QF codes when flights are operated by AA.

Any suggestions?

christep Oct 28, 2017 1:59 am

I'm guessing the difference may be the greater completeness with which QF collect fuel surcharges vs JL.

eosphoros Oct 29, 2017 4:43 pm


Originally Posted by christep (Post 28986590)
I'm guessing the difference may be the greater completeness with which QF collect fuel surcharges vs JL.

Hmm so this has to do mainly with the issuing carrier rather than the QF codeshares?

Does anyone have experience dealing with JL?

anabolism Oct 30, 2017 5:17 pm


Originally Posted by eosphoros (Post 28984427)
Any suggestions?

Perhaps ask AA to price it (using AA codes if they insist), then book using either the online tool or AA. Once ticketed, ask QF (or JL) to change codes, which should be a free change.

eosphoros Oct 30, 2017 6:39 pm

Ahh all worked out in the end. I ended up calling QF from an Australian number during business hours so got through to an Australian call centre. They priced it in AUD which ended up being the price I was expecting rather than AUD1000 more!


Originally Posted by anabolism (Post 28996384)
Perhaps ask AA to price it (using AA codes if they insist), then book using either the online tool or AA. Once ticketed, ask QF (or JL) to change codes, which should be a free change.

This is what I did before trying QF again. AA kicked up a massive fuss about not using AA codes. (Oddly, they wouldn't allow me to book an AA coded CX flight because I wasn't connecting to the US but rather to LGW.) A number of other problems I had with AA include: (1) they couldn't seem to find availability on a number of CX flights, which (according to EF) had no availability with US as the POS but was wide open with any other POS; (2) they had to send it away to be priced, whereas QF did it in 15 minutes over the phone; and (3) they would tell me that there was no availability for AAA–xBBB–CCC when it is wide open AAA–BBB–CCC (if that makes sense — I've had a few glasses of wine).

I guess the lesson for me is to call QF when I will get through to an Australian call centre. Once I did get through, it was actually the most painless booking experience for a xONEx I've had! I got no lip or annoyance about codeshares or anything. In fact, the agent was over the moon that I actually had my entire itinerary already planned! And she was profusely apologetic for putting me on hold for 10–15 mins whilst she had the ticket priced and then rechecked!

andreiz Nov 2, 2017 7:01 pm

I am working on my first DONE4 itinerary. I will be in Middle East next week so it is advantageous for me to start it there, probably ex-AMM since it seems to be the cheapest in the area. My primary objectives in order of priority are:

1) Maximize segments/distance that can be credited to AS to maintain MVP Gold 75K (need 69K more EQMs on partner airlines)

2) Credit as much of the rest as possible to AA.

3) Fly new/updated business class as much as possible (QR A350/A380, etc).

After looking at some of the itineraries that people have come up with here and playing the online tool, this is my first approximation:

AMM-ORD-DFW-YVR-DFW-SFO-JFK-HKG-DEL-NRT-CGK-HKG-AKL-SYD-DOH-HEL-DOH

This results in 54,495 flown miles, according to GCMap. I am totally open to changing some of the segments to get me what I want, except the AMM-ORD, which I need to fly on RJ to satisfy their status match conditions. Would appreciate any comments.

Also, is it still possible to use AA to set up the itinerary and then pay via Canadian travel agent or did that go away?

pandaperth Nov 2, 2017 7:44 pm

  1. Perhaps dropping SWP and adding either Sth America or Africa will get you more miles?
The Canadian exception was removed some years ago, only to come back even better! Now you can purchase the ticket wherever you want. Here's the current rule:

When travel originates in a country for which a specific local currency fares is published and the ticket is sold in another country, the fare will be that published for the country of origin converted to the currency of the country of sale at the bank selling rate.

pbd456 Nov 2, 2017 8:06 pm

i believe the 2 sectors restriction for LHR-doh/amm/etc has been lifted from the fare rule.
do u know when did they lift it? the airline said the rule is enforced for a fare purchased on dec 16. thanks

pandaperth Nov 2, 2017 8:53 pm


Originally Posted by pbd456 (Post 29011692)
i believe the 2 sectors restriction for LHR-doh/amm/etc has been lifted from the fare rule.
do u know when did they lift it? the airline said the rule is enforced for a fare purchased on dec 16. thanks

A new version of the rules was published on 1-Dec-2016
That version was the first to no longer have the following words
(they had been there in the previous version, dated 4-Aug-2016, and in all earlier versions)

*not more than 2 of which may be between the UK and ALBANIA, ALGERIA, BULGARIA, CROATIA, CYPRUS, GREECE, MIDDLE EAST, MOROCCO, ROMANIA, RUSSIA west of the Urals, TUNISIA, TURKEY, UKRAINE.
So if you purchased your ticket after 1-Dec-2016, then the restrictions was no longer in place

pbd456 Nov 2, 2017 10:59 pm


Originally Posted by pandaperth (Post 29011851)
A new version of the rules was published on 1-Dec-2016
That version was the first to no longer have the following words
(they had been there in the previous version, dated 4-Aug-2016, and in all earlier versions)

So if you purchased your ticket after 1-Dec-2016, then the restrictions was no longer in place

i believe 5 tickets were purchased exactly on Dec 1, 2016

pandaperth Nov 3, 2017 12:10 am


Originally Posted by pbd456 (Post 29012167)
i believe 5 tickets were purchased exactly on Dec 1, 2016

I don't know at what time of day on 1-Dec-2016 the new rules were issued (in which timezone)
And, as you probably know already, the rules do not have a statement such as "These new rules take effect from hh:mm UTC on dd-mmm-yyyy)

However, if it important to you to be able to fly more than one UK-ME/etc flight, then I think you have a reasonable argument that you should be allowed to - can the airline prove what time of day (in which timezone) your tickets were purchased? And how that time compares to the time at which the new rules issued?

Dr. HFH Nov 3, 2017 1:06 am


Originally Posted by pandaperth (Post 29012289)
... can the airline prove what time of day (in which timezone) your tickets were purchased?

Probably, -- Actually, I would be surprised if they couldn't. Whether the airline is willing to expend the necessary effort to do so is a different question, of course.

andreiz Nov 3, 2017 1:40 am


Originally Posted by pandaperth (Post 29011607)
  1. Perhaps dropping SWP and adding either Sth America or Africa will get you more miles?
The Canadian exception was removed some years ago, only to come back even better! Now you can purchase the ticket wherever you want. Here's the current rule:

So do you think it would be more advantageous for me to book with AA desk or QF desk then (I'm in Australia currently)?

pandaperth Nov 3, 2017 3:19 am


Originally Posted by andreiz (Post 29012445)
So do you think it would be more advantageous for me to book with AA desk or QF desk then (I'm in Australia currently)?

Personally I would go with AA
  • I have purchased 3 RTWs off AA and have no problems, even with major re-routes
  • Whereas my 1 RTW off QF had quite a few, relatively minor, problems - and all I was ever doing was simple date changes

pbd456 Nov 3, 2017 11:22 pm

they had shown me a printscreen from the GDS for farerule on Dec 1.
so we will let it slide.

we just hoped to get LHR DME LHR middle east for enough tier point for my niece since LHR DME is 140. we plan to swap to LHR MLA LHR AMM/DOH for 80 tier point each, and my niece will end up with 1480 tier points (need to find another 20 tier points in 6 months (Sept 18-Feb 19) to keep her BA gold for 3rd year.)

they are not excited to go to russia anyways

TiredDoc Nov 4, 2017 8:21 pm

DONE on QR - QR WONT REROUTE AT THEIR OWN COST + MAKING LEGAL CLAIM
 
Hi Guys

I already posted a question in the QR flight disruption forum, but everyone there seems to be interested in how to properly pronounce Qatar. Silly but true https://www.flyertalk.com/forum/29012874-post1493.html

QR been giving me the run around. They promised a while a go to reoute at their cost and then a month ago when i decided to finialise the rest of my trip they told me they withdrawn the offer (without telling me)

they do offer to make me pay rerouting fee USD125, reissuance fee HKD80 and all new taxes which is a bugger for BA business flights as I HAVE A DONE3

the last sectors are as follows

BOM-xDOH-DXB

and they suggest BOM-xLHR-DXB - crazy but true, dont mind the transit in London but BA and LHR business taxes are eye watering

Thinking of buying another one way ticket from BOM on a one world carrier if possible and taking them to small claims tribunal.

do they have any defence to get out of this

pbd456 Nov 4, 2017 10:09 pm


Originally Posted by TiredDoc (Post 29019442)
Hi Guys

I already posted a question in the QR flight disruption forum, but everyone there seems to be interested in how to properly pronounce Qatar. Silly but true https://www.flyertalk.com/forum/29012874-post1493.html

QR been giving me the run around. They promised a while a go to reoute at their cost and then a month ago when i decided to finialise the rest of my trip they told me they withdrawn the offer (without telling me)

they do offer to make me pay rerouting fee USD125, reissuance fee HKD80 and all new taxes which is a bugger for BA business flights as I HAVE A DONE3

the last sectors are as follows

BOM-xDOH-DXB

and they suggest BOM-xLHR-DXB - crazy but true, dont mind the transit in London but BA and LHR business taxes are eye watering

Thinking of buying another one way ticket from BOM on a one world carrier if possible and taking them to small claims tribunal.

do they have any defence to get out of this

you can reroute to mct or another airport in Oman (near the border) easily and cheaper, QR is not willing to waive the rerouting fee?

QR was able to reroute bom x doh x mct dxb, right?

andreiz Nov 4, 2017 11:20 pm

Is there a way to know which bucket the RTW fare books to, e.g. BA J or BA I, same for AA, etc? It makes a difference when calculating EQMs for crediting to AS, sometimes a big one.


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