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-   -   The Oneworld Explorer User Guide (https://www.flyertalk.com/forum/oneworld/2008084-oneworld-explorer-user-guide.html)

dvs7310 May 1, 2024 5:24 pm


Originally Posted by SwedishGirl (Post 36202481)
Thanks.

Yes I can get that route option in the Oneworld tool if I DON’T try to add an extra trip to Doha at the end of our trip. When I add the trip to Doha the tool forces me to travel out from Oslo via Heathrow. Thus my dilemma about choosing to start from Stockholm or Oslo. I can get prices for both these trips in business class but the trip starting in OSL is 14,000SEK cheaper (1350US$).

OSL-AKL via HEL and DOH, CHC-NAN, NAN-LAX, LAX-HEL, HEL-OSL

or

ARN-AKL via DOH, CHC-NAN, NAN-LAX, LAX-HEL, HEL-DOH, DOH-ARN


I’m reliant on finding a working itinerary on the Oneworld site because I don’t think I can book through AA or BA when I am avoiding their flights and a local travel agent can’t match the Oneworld price.

But any input on how I can get around this is welcome.

BTW, you don't have to do OSL-HEL-DOH+, just the OW tool won't allow you to go OSL-DOH because for whatever reason it can't book the first segment on QR. If you book with AA, BA, or a travel agent then you can drop the HEL transit and open up one more segment in Europe for later.

Schultzois May 2, 2024 6:06 pm

No show per change or per flight?
 
Greetings again… currently partway through a HND-SFO-RDM-SFO-JFK/PHL-JAX-MIA-LHR-NCE-LHR-HKG-HND on an AONE3 issued by JL.
Largely because calling JL being much more of a pain than I expected (hours, reply with repricing, etc) in March I was unable to reschedule SFO-JFK until after the original flight. Ate the US$125 no show with some amount of ambivalence since they were having such long waits that it wasn’t realistic for me to change in time.

But now I’m in London, and it’s more of a combination of not knowing what I’d want to do as well as previous experience ringing JL, but I’ll have no-showed for LHR-NCE-LHR-HKG-HND by the time I change my ticket. My guess is that it’s still just a US$125 no show (and any differences to taxes, etc.) but wanted to check that t’s not a charge per segment… which would be a bit worse. And I know I should have just changed dates free of charge, knowing I could do again if I need, but JL is so time consuming to call and then send to rate desk then call back that I didn’t want to basically waste a day each time I did so. I value my day at more than $125 :)

Finally, does anyone here know if the no show charge (which is the same amount as the change of routing charge) is separate from and in addition to a change in routing, or if I could just change the routing if I’d like now for the same price as the no show that I already have to pay. After all, including the surface JFK/PHL I have only booked 12 of my 16 segments, so I could perhaps spice up the Europe or Asia portions since I have to pay already anyway. Initial booking was based on which carriers had A space since I didn’t want to Downgrade to D… but with some more work I could perhaps find some more creative options.

Thanks for any advice - and also as a mention up thread to my question about baggage, on domestic flights in the US American still gave me 3x32 on an AONE3 ticket even in D for PHL-JAX-MIA but AS was a bit more strict ,almost charging overweight when I had about 2x25 (I had left some things in SFO to pare down the amounts from more) and relenting because after they had severely delayed a flight the day before and the agent who had checked me in didn’t charge me, they decided not to impose a charge after the reboooking. I’m also oneworld Sapphire but I think AS is one of the few in the whole alliance that doesn’t even waive the weight overage from 23 to 32 for Sapphires. To keep in mind when flying AS… I was prepared to pay since AmEx reimburses me up to $200 per year on AS (relic of something I selected a few years ago) so would not have been serious. Realised after that I probably could have used that credit to pay for my friend’s cat on the same flight… which was also $200. Have since offered my friend to take his cat on holiday later this year. :)

Mwenenzi May 2, 2024 6:17 pm


Originally Posted by Schultzois (Post 36206084)
<snip>
Thanks for any advice - and also as a mention up thread to my question about baggage, on domestic flights in the US American still gave me 3x32 on an AONE3 ticket but AS was a more strict almost wanting to charge overweight when I had about 2x25 (I had left some things in SFO to pare down the amounts) and relenting because after they had severely delayed a flight the day before and the agent who had checked me in didn’t charge me, they decided not to impose a charge after the reboooking. I’m also oneworld Sapphire but I think AS is one of the few in the whole alliance that doesn’t even waive the weight overage from 23 to 32 for Sapphires. To keep in mind when flying AS…

IMHO 23kg to 32 kg (per bag) is not a OWS status benefit.
Not unusual for airlines to have other or extra baggage benefits over the OW benefit for there own status members.
Is a difference "weight" system and "piece" system.
No mention of "32kg" in OW web site
https://www.oneworld.com/travel-benefits Click on sapphire

  • Access to First and Business Class lounges
  • Access to First Class priority check-in
  • ‘Fast Track’ or ‘Priority Lane’ access at select airports worldwide
  • Priority baggage handling**
  • When you fly on oneworld member airlines, you can check-in an extra baggage for free, in addition to your ticketed baggage allowance.***
  • Priority boarding
  • Access to preferred or pre-reserved seating*
  • Priority on waitlists and when on standby*

*** Extra baggage allowance for Emerald and Sapphire frequent flyers
As an Emerald frequent flyer, the following special checked baggage privileges will apply when you fly on oneworld airlines: On itineraries using the baggage allowance “weight” system - 20 kgs in addition to the ticketed-cabin allowance. On itineraries using the “piece system” - one additional bag for free in addition to your ticketed baggage allowance.
As a Sapphire frequent flyer, the following special checked baggage privileges will apply when you fly on oneworld airlines: On international or domestic itineraries using the baggage allowance "weight" system - 15 kgs in addition to the ticketed Economy Class baggage allowance. On international itineraries, that include domestic sectors, using the baggage allowance “piece” system – one additional bag*, weighing up to 23kgs, up to a maximum of two pieces. On purely domestic itineraries, using the baggage allowance "piece" system, for tickets with no ticketed baggage entitlement - the assurance of one piece of checked baggage, weighing up to 23 kgs.

Schultzois May 2, 2024 6:33 pm


Originally Posted by Mwenenzi (Post 36206100)
IMHO 23kg to 32 kg (per bag) is not a OWS status benefit.
Not unusual for airlines to have other or extra baggage benefits over the OW benefit for there own status members.
Is a difference "weight" system and "piece" system.
No mention of "32kg" in OW web site
https://www.oneworld.com/travel-benefits Click on sapphire

Well I don’t have any status with AA just with BA. I think they were basing the extra allowance on it being an international First Class ticket, which AA and BA through their marketing agreements tend to align on. I did ring up AA ahead of time, and they confirmed by phone that for the PHL-JAX-MIA segments I’d have the same 3x32 as I had SFO-JFK. Having read that this may not be the case, I asked them to note my PNR as such, and had no issues along the way. It’s only AS that made a fuss about it, and I only had two bags that were slightly over…

Anyway, that’s not the point. I just wanted to give some feedback on a question I had raised back before I booked my AONE3. And I did think it interesting that AA was even willing to confirm by phone that I’d be entitled 3x32 since that was the allowance on the previous segment. I wasn’t necessarily expecting it, and wouldn’t even necessarily expect it from BA when I fly down to NCE.

The crux question now for me is about the no show/change fees and how they are applied. So if anyone knows that, I’d appreciate feedback.

Mwenenzi May 2, 2024 6:43 pm

The ticketed allowance for baggage should be applicable for all flights on that PNR, no matter what class of travel.
Extra due to status with the airline you are flying can be different. More so if flying on an airline where you do not hold status.
BA & AA have a close joint venture. so status benefits tend to the same.
Many USA airline staff seem unfamiliar with tickets that do have baggage included. More used to charging $$ for checked in bags.

Schultzois May 2, 2024 6:46 pm


Originally Posted by Mwenenzi (Post 36206153)
Many USA airline staff seem unfamiliar with tickets that do have baggage included. More used to charging $$ for checked in bags.

On that I certainly agree. In SFO checking in for AA flagship First to JFK, which publishes on AA.com 3 bags, even someone at the premium checkin didn’t know that allowance until a colleague of hers pointed it out.

The only consistency is inconsistency…

I’ve also had the same problem in France with AF where an agent actually told me it was MY mistake (not AF) that I included a segment that didn’t include business, even though the ticketing email told me I had 3x32 as a Business passenger with SkyTeam Elite Plus on all four segments… he eventually went with what the email said. So it’s not just a USA problem. But it is a First world problem ;)

lixiaojuventus May 3, 2024 1:37 am

Question regarding the OW Explorer fare
 
I have booked an OW Explorer ticket departing KIX, going like KIX-HKG-MAD-ORD-DEN-(Several USA points)-JFK-HND. I would like to know if the following changes are possible:

1. On the return, can I choose to go JFK-HKG, and then stopover, then HKG-KUL-HND? That is, can I go through HKG twice?
2. Within the USA, can I go through one airport multiple times? For example, after DEN, can I do DEN-DFW-BOS-DFW-JFK-HND?

Thanks!

Mwenenzi May 3, 2024 2:41 am


Originally Posted by lixiaojuventus (Post 36206618)
I have booked an OW Explorer ticket departing KIX, going like KIX-HKG-MAD-ORD-DEN-(Several USA points)-JFK-HND. I would like to know if the following changes are possible:

1. On the return, can I choose to go JFK-HKG, and then stopover, then HKG-KUL-HND? That is, can I go through HKG twice?
2. Within the USA, can I go through one airport multiple times? For example, after DEN, can I do DEN-DFW-BOS-DFW-JFK-HND?!

Q1 Is the first HKG a stop (>24hrs) or a transit?
A map from the Great Circle Mapper - Great Circle Mapper

Q2 Have you downloaded the rules?
https://www.oneworld.com/world-travel
FAQ
What are the RTW rules
Read on for Round The World rules and conditions [Note: Links open PDF in browser]:
https://assets.ctfassets.net/m9ph4qv...d-explorer.pdf
https://assets.ctfassets.net/m9ph4qv...l-explorer.pdf
https://assets.ctfassets.net/m9ph4qv...le-pacific.pdf

lixiaojuventus May 3, 2024 3:28 am


Originally Posted by Mwenenzi (Post 36206687)
Q1 Is the first HKG a stop (>24hrs) or a transit?
A map from the Great Circle Mapper - Great Circle Mapper

Q2 Have you downloaded the rules?
https://www.oneworld.com/world-travel
FAQ
What are the RTW rules
Read on for Round The World rules and conditions [Note: Links open PDF in browser]:
https://assets.ctfassets.net/m9ph4qv...d-explorer.pdf
https://assets.ctfassets.net/m9ph4qv...l-explorer.pdf
https://assets.ctfassets.net/m9ph4qv...le-pacific.pdf

Thanks for your reply! I have studied the RTW rules before booking this ticket, but just want to clarify some points that I do not understand.

As for my first question, the first HKG is currently a stopover. Are you saying that I cannot have two stopovers in HKG? The relevant rules I found are the following:

(e) Only one intercontinental departure and one intercontinental arrival permitted in each continent (with a few exceptions);
(f) Only one international departure and one international arrival from/to the country of origin permitted.

Neither forbids two stopovers in HKG. Am I missing something?

As for my second question, my main point is, am I only bounded by the max of 6 segments within the USA, as long as I do not travel the "transcontinental" flights more than once, right? That is, DEN-DFW-BOS-DFW-JFK is allowed?

Thank you very much!

pandaperth May 3, 2024 4:29 am


Originally Posted by lixiaojuventus (Post 36206618)
I have booked an OW Explorer ticket departing KIX, going like KIX-HKG-MAD-ORD-DEN-(Several USA points)-JFK-HND. I would like to know if the following changes are possible:

1. On the return, can I choose to go JFK-HKG, and then stopover, then HKG-KUL-HND? That is, can I go through HKG twice?

Yes. You are allowed to visit HKG twice. You are allowed up to two stopovers in your continent of origin. Both of them can be at the same place.

2. Within the USA, can I go through one airport multiple times? For example, after DEN, can I do DEN-DFW-BOS-DFW-JFK-HND?
Yes.

Thanks!
You're welcome :D


lixiaojuventus May 3, 2024 7:30 am

That's great! Thanks!

lixiaojuventus May 3, 2024 9:26 am


Originally Posted by Mwenenzi (Post 36206687)
Q1 Is the first HKG a stop (>24hrs) or a transit?
A map from the Great Circle Mapper - Great Circle Mapper

Q2 Have you downloaded the rules?
https://www.oneworld.com/world-travel
FAQ
What are the RTW rules
Read on for Round The World rules and conditions [Note: Links open PDF in browser]:
https://assets.ctfassets.net/m9ph4qv...d-explorer.pdf
https://assets.ctfassets.net/m9ph4qv...l-explorer.pdf
https://assets.ctfassets.net/m9ph4qv...le-pacific.pdf

A follow-up question. I tried to experiment with this routing on Oneworld's website: KIX-HKG-MAD-DFW-JFK-HKG-KIX. The website tells me that I cannot stop at HKG twice without visiting other Asian cities. Is this a glitch from the website? I do not see this kind of rule in the official terms and conditions.

pandaperth May 3, 2024 11:25 am


Originally Posted by lixiaojuventus (Post 36207455)
A follow-up question. I tried to experiment with this routing on Oneworld's website: KIX-HKG-MAD-DFW-JFK-HKG-KIX. The website tells me that I cannot stop at HKG twice without visiting other Asian cities. Is this a glitch from the website? I do not see this kind of rule in the official terms and conditions.

Definitely a glitch

I was getting the same error message when planning my ex-Cairo DONE5
CAI-LHR-BNA...NBO-LHR-AMM with my two allowed stopovers both at LHR
Don't know what I finally did right, but the routing finally worked properly

dvs7310 May 3, 2024 5:48 pm


Originally Posted by lixiaojuventus (Post 36206756)
Thanks for your reply! I have studied the RTW rules before booking this ticket, but just want to clarify some points that I do not understand.

As for my first question, the first HKG is currently a stopover. Are you saying that I cannot have two stopovers in HKG? The relevant rules I found are the following:

(e) Only one intercontinental departure and one intercontinental arrival permitted in each continent (with a few exceptions);
(f) Only one international departure and one international arrival from/to the country of origin permitted.

Neither forbids two stopovers in HKG. Am I missing something?

Who are you ticketed with? QF says they won't allow it even though the OW Explorer rules do allow it. Other airlines should be less problematic.

dvs7310 May 3, 2024 5:57 pm


Originally Posted by Schultzois (Post 36206133)
Well I don’t have any status with AA just with BA. I think they were basing the extra allowance on it being an international First Class ticket, which AA and BA through their marketing agreements tend to align on. I did ring up AA ahead of time, and they confirmed by phone that for the PHL-JAX-MIA segments I’d have the same 3x32 as I had SFO-JFK. Having read that this may not be the case, I asked them to note my PNR as such, and had no issues along the way. It’s only AS that made a fuss about it, and I only had two bags that were slightly over…

Anyway, that’s not the point. I just wanted to give some feedback on a question I had raised back before I booked my AONE3. And I did think it interesting that AA was even willing to confirm by phone that I’d be entitled 3x32 since that was the allowance on the previous segment. I wasn’t necessarily expecting it, and wouldn’t even necessarily expect it from BA when I fly down to NCE.

The crux question now for me is about the no show/change fees and how they are applied. So if anyone knows that, I’d appreciate feedback.

What's your e-ticket actually say for your allowance? AA has always been 3 x 32kg for domestic first. I'm actually quite surprised that AS is only 2 x 23kg for theirs, seems to be an outlier in the US and something I need to keep in mind this summer as I have a segment on them during a RTW. I may have to take an extra duffel bag with me to split into 3 pieces under 23kg vs 2pc closer to my normal 32kg, although my e-ticket actually does specifically say 2x 32kg (before my status +1) so maybe will be ok.


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