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-   -   Oneworld booking and pricing experiences (https://www.flyertalk.com/forum/oneworld/1776577-oneworld-booking-pricing-experiences.html)

izzik Jun 16, 2024 11:23 am

The ex CAI RTW fares on oneworld are effectively not available. This has been reality for a while now.

chivalryflyer Jun 16, 2024 4:31 pm


Originally Posted by Dr. HFH (Post 36306942)
The original ticket will be exchanged for a new ticket with a new ticket number. I just did this with the AA RTW desk, on a sixteen flight itinerary with fourteen already flown.

Thanks for the information! And did AA charge the $125 change fee in this case?

chivalryflyer Jun 16, 2024 4:35 pm


Originally Posted by izzik (Post 36309405)
The ex CAI RTW fares on oneworld are effectively not available. This has been reality for a while now.

I think it's the "price" is not available. The fare class for the issued ex-CAI RTW ticket is still there, so anyone can still make changes provided there are tickets left in the same fare class (without price difference).

izzik Jun 16, 2024 6:15 pm


Originally Posted by chivalryflyer (Post 36309947)
I think it's the "price" is not available. The fare class for the issued ex-CAI RTW ticket is still there, so anyone can still make changes provided there are tickets left in the same fare class (without price difference).

The poster is talking about buying new xONEx fares.
This is different than making changes to previously purchased ex CAI RTW tickets.

Dr. HFH Jun 16, 2024 6:50 pm


Originally Posted by chivalryflyer (Post 36309943)
Thanks for the information! And did AA charge the $125 change fee in this case?

No, but I only changed the dates, kept the same routing and flight numbers.

kayzng Jun 16, 2024 8:48 pm


Originally Posted by skipaway (Post 36309259)
Could the problem with changing/re-ticketing the Cairo originating fare be with the fact the fare is no longer offered? Now, I am only speculating, but I am unable to find a CAI-CAI explorer fare on Expert Flyer on the six or several airlines I plugged in, including Royal Air Maroc, Royal Jordanian, Qatar (surprise!), etc. While searching for the answer to this question, I did stumble upon the thread re Star Alliance RTW from CAI--and how great their booking tool is compared to oneworld. Has anyone been able to purchase a Cairo fare lately?

I had the same speculation initially. Thus, I use the manual RTW page to build an exact same route as my current requested route. I am able to get complete itinerary with pricing, about double of my previous price but with additional 4 stops.

LilZeppelin Jun 16, 2024 9:51 pm


Originally Posted by izzik (Post 36309405)
The ex CAI RTW fares on oneworld are effectively not available. This has been reality for a while now.

Just enter CX rather than RJ or BA in Expertflyer. I am sure somebody will effectively be willing to ticket it if anyopne wants it. Also, after the deval Star alliance effectively removed their new fares from Expertflyer (discussed upthread).
https://cimg8.ibsrv.net/gimg/www.fly...dec87c189.jpeg

Dr. HFH Jun 16, 2024 10:10 pm


Originally Posted by izzik (Post 36309405)
The ex CAI RTW fares on oneworld are effectively not available. This has been reality for a while now.

EF shows them available for CX, QR, BA. But way too pricey for me, -- DONE3 ~USD $7K.

izzik Jun 17, 2024 1:02 pm


Originally Posted by LilZeppelin (Post 36310357)
Just enter CX rather than RJ or BA in Expertflyer. I am sure somebody will effectively be willing to ticket it if anyopne wants it. Also, after the deval Star alliance effectively removed their new fares from Expertflyer (discussed upthread).

That's why I said "effectively".. because the new prices are much much higher compared to what they used to be (even before the currency deval). So, yes.. they are still technically available but for most people thinking ex-CAI would be a good origin, those low-ish fares are no longer available.


Originally Posted by Dr. HFH (Post 36310381)
EF shows them available for CX, QR, BA. But way too pricey for me, -- DONE3 ~USD $7K.

Exactly.

kayzng Jun 19, 2024 11:38 pm

Sharing updates on my attempts to add stops with ex-CAI DONE3 issued by QF.
Background
Initial ticket price was around AUD3980 ticket + AUD1290 for YQ/YR
Initial segment was 13 air segments, and 2 surface segment, open jaw at DOH
4 segment flown (3 inter Europe, 1 from Europe to Asia)

I tried to change my balance itinerary by removing 2 surface (replace with inter US) and add final segment to DOH-DXB

Was told by QF team that for ex-CAI ticket, they cant calculate the change cost, unless,
1. Remove cities that stop multiple times (I have 2x KUL and 2x DFW)
2. End it with DOH-CAI

After many rounds of attempts with different agents, it seems always route back to same agent that willing to handle but with above restriction. Others just said they cant priced.
So, I made changes according to above, and was quoted 4.9k AUD price difference. Does this sound right? more like complete re-price the whole itinerary with new pricing?

If i were to cancel and opt for refund, I would get back AUD3.8k


Dr. HFH Jun 20, 2024 12:58 am


Originally Posted by kayzng (Post 36317323)
Was told by QF team that for ex-CAI ticket, they cant calculate the change cost, unless,
1. Remove cities that stop multiple times (I have 2x KUL and 2x DFW)
2. End it with DOH-CAI

Seems to me that in this case, one has to define "can't" fairly specifically. Do they really mean can't or won't? There was a recent post about QF's claiming that its systems were unable to make a certain change, perhaps that's what's holding things up here. I believe that your requested changes are permitted by the rules, but that's not going to help you if QF's systems are incapable.



Originally Posted by kayzng (Post 36317323)
So, I made changes according to above, and was quoted 4.9k AUD price difference. Does this sound right? more like complete re-price the whole itinerary with new pricing?

Sounds way overpriced to me. If you're not adding a continent, and you're not moving D to A, your requested changes should be covered by Rule 16(a)2.b, for a total fee of USD $125. Maybe try citing the specific rule to the agent? At the end of the day, however, QF is going to charge what it's going to charge, and you (and we) are in a take-it-or-leave-it situation. There's no central OneWorld authority to which to appeal a decision that is inconsistent with the published rules.

For comparison I just ticketed my next DONE3 ex-NRT through the AA RTW desk. Base fare $4,180 (they told me that that's the JPY fare converted to USD -- the dollar has been particularly strong over the past few weeks). "Taxes and fees" -- $358.90 "Carrier-imposed fees" -- $363.80 TOTAL: $4,902.70

pandaperth Jun 20, 2024 1:01 am


Originally Posted by kayzng (Post 36317323)
Sharing updates on my attempts to add stops with ex-CAI DONE3 issued by QF.
Background
Initial ticket price was around AUD3980 ticket + AUD1290 for YQ/YR
Initial segment was 13 air segments, and 2 surface segment, open jaw at DOH
4 segment flown (3 inter Europe, 1 from Europe to Asia)

I tried to change my balance itinerary by removing 2 surface (replace with inter US) and add final segment to DOH-DXB

Was told by QF team that for ex-CAI ticket, they cant calculate the change cost, unless,
1. Remove cities that stop multiple times (I have 2x KUL and 2x DFW)
2. End it with DOH-CAI

After many rounds of attempts with different agents, it seems always route back to same agent that willing to handle but with above restriction. Others just said they cant priced.
So, I made changes according to above, and was quoted 4.9k AUD price difference. Does this sound right? more like complete re-price the whole itinerary with new pricing?

If i were to cancel and opt for refund, I would get back AUD3.8.

That's all nonsense by the QF team.

Assuming your itinerary conforms to all the other rules:
  • There is no restriction on multiple stopovers at the same place
  • There is no requirement to end in CAI (can be anywhere in the Middle East)
  • You have already flown the first segment, therefore the base fare in effect when you purchased the ticket is now fixed, and you are not adding, or subtracting, continents, so there is no re-price for that. Therefore the AUD4.9k charge is unwarranted
  • The cancellation refund of AUD3.9 is believable! Adding the 'D' class 1-way fares of the flights already flown would likely eat up what you paid for the whole ticket.
So what to do? My suggestions:
  • Ask for a full, written, breakdown of the components of the $4.9K charge
  • Armed with that, argue you case for it being unwarranted
  • If getting nowhere, even after speaking to a supervisor, then ask for the supervisor's details - say it's for when you make your complaint to the ACCC (Australian Competition and Consumer Commission) - this will demonstrate that you know at least a little about your rights and may cause them to look more closely at your situation.

Good luck, and please let us know how it works out (I am interested, because I start my ex-CAI DONE5 next Tuesday and might want to re-route some segments at the end on my itinerary)

zoombee Jun 20, 2024 1:33 am


Originally Posted by pandaperth (Post 36317412)
Good luck, and please let us know how it works out (I am interested, because I start my ex-CAI DONE5 next Tuesday and might want to re-route some segments at the end on my itinerary)

I'm similarly keen to know what changes are possible after the first segment is flown without a reprice of the base fare.
​​​​
I booked with AA and more than one agent said that if a change involves a $125 fee then the base fare would be reviewed as well as taxes and surcharges. I'm hoping in the end that's not how it will work and am keen to hear of recent experiences (especially for anyone dealing with AA)

Dr. HFH Jun 20, 2024 1:55 am


Originally Posted by zoombee (Post 36317442)
I booked with AA and more than one agent said that if a change involves a $125 fee then the base fare would be reviewed as well as taxes and surcharges. I'm hoping in the end that's not how it will work and am keen to hear of recent experiences (especially for anyone dealing with AA)

Interesting. See Rule 16(a)2.d:

If the rerouting results in an increase to the number of continents previously charged, the ticket shall be recalculated. Ticket may be reissued to any applicable Explorer fare validating all rules of the new fare except for restrictions on retroactive use. Rerouting fee applies when the resulting fare is less than or equal to the original fare. No refund applies. See Upgrading provisions when recalculation results in a new fare basis at a higher value.
To me, this language might be problematic: "Rerouting fee applies when the resulting fare is less than or equal to the original fare." What do they mean by "resulting fare"? Resulting fare after the change to ticketed points? In that case, "resulting fare" would seem to imply, without stating clearly, that there will be a new [recalculated] "resulting" fare after the change in ticketed points.

​​​​​​​Other opinions?

kayzng Jun 20, 2024 2:36 am


Originally Posted by pandaperth (Post 36317412)
That's all nonsense by the QF team.

Assuming your itinerary conforms to all the other rules:
  • There is no restriction on multiple stopovers at the same place
  • There is no requirement to end in CAI (can be anywhere in the Middle East)
  • You have already flown the first segment, therefore the base fare in effect when you purchased the ticket is now fixed, and you are not adding, or subtracting, continents, so there is no re-price for that. Therefore the AUD4.9k charge is unwarranted
  • The cancellation refund of AUD3.9 is believable! Adding the 'D' class 1-way fares of the flights already flown would likely eat up what you paid for the whole ticket.
So what to do? My suggestions:
  • Ask for a full, written, breakdown of the components of the $4.9K charge
  • Armed with that, argue you case for it being unwarranted
  • If getting nowhere, even after speaking to a supervisor, then ask for the supervisor's details - say it's for when you make your complaint to the ACCC (Australian Competition and Consumer Commission) - this will demonstrate that you know at least a little about your rights and may cause them to look more closely at your situation.

Good luck, and please let us know how it works out (I am interested, because I start my ex-CAI DONE5 next Tuesday and might want to re-route some segments at the end on my itinerary)

Sorry, i missed out the "k" behind refund.


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