The retina scan is actually for OneWorld Emeralds. OneWorld Rubys are identified through butt-prints

Just have them take out and reenter your FFN. Then the system should refresh.

I've had this issue with CX. Despite being BA Gold/Emerald for over 10 years their systems think I am a basic member. No amount of complaining fixes the problem and I was denied lounge access in KUL last month.

Now boycotting CX and KA which is a shame.

Might be worth another shot when they've moved across to Amadeus?

My status courtesy of QF seems to work fine though. They address me by name even in Y, and there was once when an FA came up to me to check if I have any special requests. It took a while to explain to my non-status (female) friend traveling with me why the FA knew my name and was so nice to me...

Actually, the retina is kinda ruby colored even in Top Elite OW FFP members. In coach, Ruby members are identified by BIS seat scanners

I have a similiar problem.
In FEB. my wife and me are flying on an award using BA miles.
The flts. are on CX.
We both are AA PLT (OW Sapphire)
I called BA twice and was. promissed twice to enter our status in the reservation.
Nothing was done.
I called CX and asked them for the same but they said that because the res. was done
through BA , only BA can enter our status into the res.
I don't know what else to do.
Any suggestions ?

Thanks in advance
Michael

Agree. CX is in the middle of a messy migration so it is not out of the realms of possibility that Swanhunter got caught up in this.

FWIW, as a QF Emerald, the only carrier I have had issues with status recognition on a number of occasions is with Iberia. For some reason, AA ticketed IB sectors on several tickets have not carried across my status correctly.

I receive a bit of a double whammy as a CX Diamond flying with AA-- (a) both the basic reservations line and the "executive platinum" line initally claimed that as a One World Emerald I would not receive two pieces of baggage allowance free because they could not verify that the benfit applied to One World Ruby, Sapphire and Emerold. I pointed out the website but after two separate phone calls, the call-in AA staff stated that according to their records I would have to pay for luggage as a One World Emerald and that I had to understand the alliance is new and that the luggage benefit is not across the board to all One World airlines and that they could find no information that showed Cathay Pacific One World Emerald would be allowed two free pieces of luggage. I pointed out the reason may be that CX passengers in economy recieve two pieces of luggage, the AA website states that One World Ruby , Emerald, Diamond receive two pieces of luggage and that therefore there may have been no special message. I finally hung up when the AA elite line said, well, I should take a copy of the web site with me, but they didn't think that as a One World Emerald I would be able to check luggage free of charge. They even implied I may not be able to use a Admirals Club, let alone the Flagship Lounge as an Emerald, because they did not think that the One World benefits were "across the board" but were fully dependent on only those airlines that offered to similar benfits -- What a joke! *Alliance and SkyTeam Plus have this all integrated. If One World cannot recognize it's own heavy frequent travelers then it is a joke.

My experience is exactly the opposite of yours regarding AA/OW, *A and SkyTeam:
So far, I have never had to show a card to any lounge attendant when my BA or AA numbers are in my reservation when outside of the US or when my BA number is in the reservation inside the US. On *A, UA wants to see a card and will not let me into their RCC, even though the computer system correctly identifies me as *Gold member. And as for SkyTeam, up to the point when I left them, nothing ever worked as expected with them. I had to battle AF lounge dragons every time...

My experiences with AA this time around are completely different to what I posted earlier in this thread. Just booked a 5 flight itinerary with AA and put in my LANPASS FF#

All preferred seating opened up to me, that definitely didn't happen before, I actually called and was told I could not have preferred seating (there were no seats available to select on the flight before)

FWIW, the attached is a fairly helpful tool showing the OW benefits:
http://www.oneworld.com/ffp/my-oneworld-tier-status/

It is very clear over lounge access for example. I keep it handy as a link in case of future dragons; but not needed it to date as I've simply asked my status be checked thru their systems when not in biz (eg. I ask they check I am showing OW Sapphire, not BA Silver)
Baggage is more complicated as it seems more about FF to FF reciprocal arrangements than a OW benefit (of course 2 bags to a OWE should be a OW benefit but it seems it isn't).

Seating? AA.com seems to allow me to choose before payment, so that's what I use! I suppose if it doesn't play ball I'd go in Plan B,C,D mode.

that's not really true.

I had similar dilemma laterly. Gold with Marco Polo but only Blue with BA, when I booked flightly BA.com the default FF no. is BA blue which gets me nothing. I couldnt change it from BA.com regardless of the channel I logged in, and had to call them up to change it to MPC no.

At the moment my booking is removed from my BAEC account.

I m also in the situation where I want to have tier points and mileage added to BA, so I guess will have to try change it back to BA at checking counter after checking in. Then call them up to change the FF no. to CX again, then change it back to BA again.

so it is quite a hussle.

If anyone knows easier way please do let me know

And you didnt even supply your AY FF number during booking?

I thought it was all based on self-reporting by the status holder. Seems like not a flight goes by where I hear someone repeatedly tell everyone in earshot that they are EXP, or GLD....

When was this, 10 years ago?? I've been EXP for 5 years now, and never had a single problem across the alliance with shared benefits...