Originally Posted by LAXRuss

I receive a bit of a double whammy as a CX Diamond flying with AA-- (a) both the basic reservations line and the "executive platinum" line initally claimed that as a One World Emerald I would not receive two pieces of baggage allowance free because they could not verify that the benfit applied to One World Ruby, Sapphire and Emerold. I pointed out the website but after two separate phone calls, the call-in AA staff stated that according to their records I would have to pay for luggage as a One World Emerald and that I had to understand the alliance is new and that the luggage benefit is not across the board to all One World airlines and that they could find no information that showed Cathay Pacific One World Emerald would be allowed two free pieces of luggage. I pointed out the reason may be that CX passengers in economy recieve two pieces of luggage, the AA website states that One World Ruby , Emerald, Diamond receive two pieces of luggage and that therefore there may have been no special message. I finally hung up when the AA elite line said, well, I should take a copy of the web site with me, but they didn't think that as a One World Emerald I would be able to check luggage free of charge. They even implied I may not be able to use a Admirals Club, let alone the Flagship Lounge as an Emerald, because they did not think that the One World benefits were "across the board" but were fully dependent on only those airlines that offered to similar benfits -- What a joke! *Alliance and SkyTeam Plus have this all integrated. If One World cannot recognize it's own heavy frequent travelers then it is a joke.