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Originally Posted by MikeMpls
(Post 8952696)
The award tickets that I purchased earlier show up in neither my WP account nor my wife's. Apparently the new booking engine neglected to insert the WP numbers, despite the fact that my profile includes complete info for both of us.
From the "Trip Summary and Receipt" email: NWA Confirmation Number: xxxxxx Passenger Name E-Ticket Number Frequent Flyer Number MPLS/MIKE.M 012xxxxxxxxxx none MPLS/WIFE.M 012xxxxxxxxxx none So I have to go thru some extra steps to get the itin in our accounts & enter the WP numbers.... :td::td::td: |
Originally Posted by ed1
(Post 8953029)
How can it issue tickets without charging an account, this could really mess up inventory, both award and revenue. There would be no way to use the tickets without the WP#s, but did they come out of inventory? Maybe you should call the PE line. Even if you need to talk to tech support, I've found the wait is shorter if I go through the SE# and let them transfer my call.
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Originally Posted by MikeMpls
(Post 8953096)
The account was charged, and I received both the usual emails. However, the itinerary was not in the list of itineraries for either account under View/Change Reservations. It showed up in my account (& added my WP #) after I accessed it by confirmation code & last name; I then had to add my wife's WP # manually.
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A couple of bugs:
1) Choosing the dates is still an incredibly stressful process. Dates jump around after being assigned, sometimes I can only get 2009 calendars, and other times, I am told that a date is before another date, when in fact, it is not. 2) MULTI-CITY BOOKINGS: As an example, I was looking for MKE-MSP-DTW-SEA-DTW-MKE, and those are the city pairs that I insert into the multi-city search function. I get some options, but if I want to start selecting individual flights from these options (with the new "select this flight" tool) I run into problems. First, all of the MKE-MSP-DTW options are bundled (even though they are entered as two separate city-pairings). Not a huge problem, as my preferred flights are included in these bundles. However, when I select that flight, I now still have to choose a MSP-DTW flight (even though I already have flights selected for MKE-MSP-DTW). This is of course a huge problem, since I then would be flying MKE-MSP-DTW---MSP-DTW---SEA... For now I guess I'll keep calling the PE line to do bookings, but it would be nice to have the old site back, until the kinks are worked out of this one! |
TTU: There is a glitch on your new and "improved" award reservations site. It frequently returns NO flights even when many are available, as can be seen on the Japanese site
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Originally Posted by NWAOldtimer
(Post 8963563)
TTU: There is a glitch on your new and "improved" award reservations site. It frequently returns NO flights even when many are available, as can be seen on the Japanese site
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Does a compliment count as an issue?
* when pricing with certs, and you select least-expensive, the site will fare to a higher base-fare, which might be lower total with the cert. Also accomplishable by choosing T-or-higher (which removes the PE500s/etc), still a nice "feature". * seat number now shows location. My next segment now shows "05-A Window". * "View Seat Map" shows all cabins, in "Search Results". Seem to remember only the cabin searched was returned, handy to give you an idea of upgrade potential, and what flights not to book (and what fares don't follow a pattern). Not so complimentary: * The date selection method is pretty harsh in some screens, having pop-up only, and no drop-down, is not as efficient when used by keyboard users. * changing the depart date always changes the return date by 7 days. Not handy if you have a fixed return, or if you take short trips (and if at the end of the month, the return goes to the next month, which is another pain). Steve B. |
Originally Posted by SchmutzigMSP
(Post 8963620)
This is one I have to see to believe. Can you provide a sample date with origin/destination?
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Originally Posted by SchmutzigMSP
(Post 8963620)
This is one I have to see to believe. Can you provide a sample date with origin/destination?
Have just repeated this 3 times at US site and 3 times at Japan site. The US site does not say "no flights", it simply says "done" but produces no flights. The Japan site produces several alternatives each time. I believe I see the glitch: The Japan site says at left "online partner carriers", the US site has no such line. Hence no flights US to EZE Perhaps this only affects my browser? Mozilla Firefox |
Originally Posted by NWAOldtimer
(Post 8965103)
SLC-EZE 1/2/08-1/11/08
Have just repeated this 3 times at US site and 3 times at Japan site. The US site does not say "no flights", it simply says "done" but produces no flights. The Japan site produces several alternatives each time. I believe I see the glitch: The Japan site says at left "online partner carriers", the US site has no such line. Hence no flights US to EZE Perhaps this only affects my browser? Mozilla Firefox |
Originally Posted by avidflyer
(Post 8965226)
You are absolutley correct. The "Search partner airlines" option is not part of the new search engine and thus the issue. NW should get this one nailed soon or they will be turning away business. I was able to pull up Delta options by going to Orbitz.
I was not able to pull up a regular paid reservation from SLC-EZE on those dates. Then again, were we able to book SLC-EZE on the old nwa.com? I never tried, but I would assume it was one of the infamous "NW or it's partners has no flights..." messages.
Originally Posted by nwa.com award booking engine
100,000 Total miles for all passengers
Wed, Jan 2 CO logo Continental Airlines 290 Equipment: Boeing 737 View Seat Map » Booking class: Y/Coach Ticket Designator: WP300 Fare basis code: YPASS Depart: 1:05 PM Salt Lake City, UT (SLC) Approx. flight miles: 1,213 Arrive: 5:04 PM Houston, TX (IAH) Non-Stop Duration: 2 hr 59 min Award Level: PerkPass Time between flights: 3 hr 56 min Wed, Jan 2 CO logo Continental Airlines 51 Equipment: Boeing 767 View Seat Map » Booking class: Y/Coach Ticket Designator: WP300 Fare basis code: YPASS Depart: 9:00 PM Houston, TX (IAH) Approx. flight miles: 5,051 Arrive: 11:20 AM Buenos Aires, BA (EZE) Non-Stop Duration: 10 hr 20 min Award Level: PerkPass This flight arrives 1 day after departure Fri, Jan 11 CO logo Continental Airlines 52 Equipment: Boeing 777 Booking class: Y/Coach Ticket Designator: WP300 Fare basis code: YPASS Depart: 11:50 PM Buenos Aires, BA (EZE) Approx. flight miles: 5,051 Arrive: 6:20 AM Houston, TX (IAH) Non-Stop Duration: 10 hr 30 min Award Level: PerkPass Time between flights: 3 hr 10 min Sat, Jan 12 CO logo Continental Airlines 542 Equipment: Boeing 737 View Seat Map » Booking class: Y/Coach Ticket Designator: WP300 Fare basis code: YPASS Depart: 9:30 AM Houston, TX (IAH) Approx. flight miles: 1,213 Arrive: 11:52 AM Salt Lake City, UT (SLC) Non-Stop Duration: 3 hr 22 min Award Level: PerkPass This flight arrives 1 day after departure |
Originally Posted by avidflyer
(Post 8965226)
You are absolutley correct. The "Search partner airlines" option is not part of the new search engine and thus the issue. NW should get this one nailed soon or they will be turning away business. I was able to pull up Delta options by going to Orbitz.
I would have preferred MSP-MUC but with little leeway in the dates for this trip, the calendar and AWOL flexible search (still a major omission) didn't really matter. I was able to ascertain a lack of availability for MSP-MUC rather quickly and move on to MSP-VIE, where a couple options were available. Was I luckly, or did NW make some substantial improvements to the performance of this beast? My only timeout (& relogin) was for a diversion to Google & ascertain rail connections between Vienna & Salzburg. ^ Definitely better! ^ Since my 3-hour-debacle session, I've also done searches for 4 domestic itins (one to help another FT'er, 2 to ascertain available, 1 to make a purchase a couple days later after WifeMpls had chosen from the 2). I would rate two of these as moderately frustrating, the other two proceeded quite efficiently. |
Originally Posted by MikeMpls
(Post 8966252)
Was I luckly, or did NW make some substantial improvements to the performance of this beast? My only timeout (& relogin) was for a diversion to Google & ascertain rail connections between Vienna & Salzburg.
In internet programming these days, many applications have "session timeouts" to prevent the servers keeping thousands upon thousands of hanging sessions without regard to user inactivity. Most standard applications these days either have 300 second or 600 second session timeouts. I'm fairly certain that's what's going on here. Perhaps the old nwa.com booking engine had a longer one, but the technologies employed in this new booking engine may require more bandwidth and thus, shorter sessions timeouts. |
This particular one (when I was actually off doing something else) is not a bug.
In earlier sessions the timeouts occurred while I was waiting for pages from nwa.com itinerary searches to plot ever so slowly -- that is definitely a negative -- not necessarily a bug with the timeout itself but a side effect of poor overall performance. In the case of nwa.com, it is not merely a "session timeout" as you describe it (which is totally unnecessary since search info can be retained in a cookie) but also a timeout of the login information for security reasons.
Originally Posted by SchmutzigMSP
(Post 8966434)
Now that you mention how the timeout occurred, I'm not so sure that's a bug.
In internet programming these days, many applications have "session timeouts" to prevent the servers keeping thousands upon thousands of hanging sessions without regard to user inactivity. Most standard applications these days either have 300 second or 600 second session timeouts. I'm fairly certain that's what's going on here. Perhaps the old nwa.com booking engine had a longer one, but the technologies employed in this new booking engine may require more bandwidth and thus, shorter sessions timeouts. |
Originally Posted by SchmutzigMSP
(Post 8965878)
I was able to pull up two CO-based options when searching for an award from SLC-EZE from 1/2 to 1/11.
I was not able to pull up a regular paid reservation from SLC-EZE on those dates. Then again, were we able to book SLC-EZE on the old nwa.com? I never tried, but I would assume it was one of the infamous "NW or it's partners has no flights..." messages. We found DTW(NW)-ATL(DL)-EZE in earl,y 2006 on the Japan site and then booked it by phone. As you know, in those days the Japan site allowed finding one way availability on a variety of airlines, allowing you to piece together an award ticket on multiple airlines that did not show up in the ordinary way. I assume NW grew tired of its clever frequent flyers and so degraded the site. |
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