Tracking Limited (H2O only) or No Predeparture Drink Flights in FC (Domestic)
Dec 23, 2006, 7:54 am
#61
FlyerTalk Evangelist
Join Date: Dec 1999
Programs: Marriott Lifetime Titanium
Posts: 15,354
Perhaps we should start specifically asking the FAs for a predeparture drink and when refused make sure we get their names and that they know about it and then write to TTU.
I would estimate that I have been about 50% on predeparture drinks this past six months or so. The other 50% of the time, perhaps 25% of those times the FAs are justified in not doing the service. The other 75% of this time, the FAs are chatting with the pilots or, in one case, just standing there.
Domestic F is only good for a bigger seat in front of the plane anymore.
I would estimate that I have been about 50% on predeparture drinks this past six months or so. The other 50% of the time, perhaps 25% of those times the FAs are justified in not doing the service. The other 75% of this time, the FAs are chatting with the pilots or, in one case, just standing there.
Domestic F is only good for a bigger seat in front of the plane anymore.
Dec 23, 2006, 8:36 am
#62
Join Date: Jun 2001
Location: SAT, AUS, HNL
Programs: NW Plat, DL 2 MM Flying Colonel, AA EXP MM, CO,NW,UA, MM, Hilton, Hyatt Diamond, QF Club Lifetime
Posts: 250
In 2006, I've had a 20% non participation rate for pre departure drinks.
In almost all circumstances there wasn't any extenuating circumstances.
I make it an SOP to email NWA after the unfortunate incident.
I usually receive a prompt reply apologizing for the lack of service.
My most recent email was a combination of praise and critique for a
Thanksgiving week trip. I was awarded 7000 miles for my trouble.
I believe the Airline appreciates feedback.
In almost all circumstances there wasn't any extenuating circumstances.
I make it an SOP to email NWA after the unfortunate incident.
I usually receive a prompt reply apologizing for the lack of service.
My most recent email was a combination of praise and critique for a
Thanksgiving week trip. I was awarded 7000 miles for my trouble.
I believe the Airline appreciates feedback.
Dec 23, 2006, 8:51 am
#63
Join Date: Oct 2000
Location: Providence, RI
Programs: DM , MM ,Natl-Exec Elite,HH diamond,SPG gold
Posts: 373
12/22 Finally left DTW (DTW-PVD #264) full Y to PVD supposed to depart 5:30, leaves about 6:40, no predeparture service in F.
Dec 23, 2006, 9:11 am
#64
Join Date: Aug 2005
Programs: Delta
Posts: 194
12/22/2006
NW 229 DCA - DTW, water only
NW 25 DTW - NRT, no drink service other than with meals.
NW 229 DCA - DTW, water only
NW 25 DTW - NRT, no drink service other than with meals.
Dec 23, 2006, 5:04 pm
#65
Join Date: May 2003
Location: DFW/GFK
Programs: UA Premier, NW Silver, Official Gopher Hater
Posts: 158
12/23
NW787
GFK-MSP
No drinks offered.
NW787
GFK-MSP
No drinks offered.
Dec 23, 2006, 7:05 pm
#66
Join Date: Jul 2005
Location: MKE
Programs: DL-PM, HH-Gold, *wood-Gold, Avis First, National Executive Elite
Posts: 126
Mine for the month:
12/6/06 - CLT-MSP NW1597 -Pre-flight drink offered, great FC service
12/7/06 - MSP-LAX NW319 - Initially nothing offered, but once we were delayed 45 minutes they offered a pre-flight drink.
12/19/06 - MKE-DTW NW246 - OJ and water only, but they ran out by the time they got to me in row 6. (It was weird they ran out during pre-flight). I did ask for diet pepsi and received it. Good service on the short flight.
12/19/06 - DTW-TPA NW482 - Nothing offered and lousy FC service before/during flight. The coach passengers received their beverages before FC got anything to drink during flight. That's a first for me
12/19/06 - TPA-MSP NW435 - Pre-flight beverage and excellent FC service. Best I've had this month.
12/19/06 - MSP-MKE 795 - Pre-flight beverage offered
12/6/06 - CLT-MSP NW1597 -Pre-flight drink offered, great FC service
12/7/06 - MSP-LAX NW319 - Initially nothing offered, but once we were delayed 45 minutes they offered a pre-flight drink.
12/19/06 - MKE-DTW NW246 - OJ and water only, but they ran out by the time they got to me in row 6. (It was weird they ran out during pre-flight). I did ask for diet pepsi and received it. Good service on the short flight.
12/19/06 - DTW-TPA NW482 - Nothing offered and lousy FC service before/during flight. The coach passengers received their beverages before FC got anything to drink during flight. That's a first for me
12/19/06 - TPA-MSP NW435 - Pre-flight beverage and excellent FC service. Best I've had this month.
12/19/06 - MSP-MKE 795 - Pre-flight beverage offered
Dec 23, 2006, 8:10 pm
#67
Join Date: Jan 2004
Location: DCA
Posts: 3,395
NW 235, Saturday December 23. DCA-DTW no pre-depature drinks offered. Once in the air F service was excellent. We were running a little late, which may account for the lack of pre-depature beverage.
Dec 23, 2006, 9:16 pm
#68
Original Poster
Join Date: Jan 2002
Location: BSB
Programs: DL 2 MM
Posts: 4,914
No predeparture drink MSP/CMH
I was flying MSP/CMH friday 12/22 and there was no predeparture drink service .
We did get a full beverage service and snack basket after reaching altitude.
RC
We did get a full beverage service and snack basket after reaching altitude.
RC
Dec 25, 2006, 4:42 am
#69
Join Date: Jan 2005
Location: MI
Programs: DL Skypesos PE, PP Platinum, HH DIAMOND, AA, CH GE, SPG
Posts: 170
12/24
DTW-RSW NW1116
No predeparture service, not even coat hanging in F.
DTW-RSW NW1116
No predeparture service, not even coat hanging in F.
Dec 25, 2006, 10:58 am
#70
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Join Date: Dec 1999
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Posts: 15,354
Dec 27, 2006, 2:41 am
#71
Join Date: Sep 2005
Location: SAN
Programs: NWA Gold, HH Gold, National Emerald
Posts: 38
12/23:
OMA-MSP NW1724 -No Drink or H20 offered and I had to beg the FA to take my coat (there were only 6 in F (320) and plenty of time for the drink sevice)
MSP-SAN NW645 -H20 Only (inbound aircraft was late getting in and catering was delayed)
OMA-MSP NW1724 -No Drink or H20 offered and I had to beg the FA to take my coat (there were only 6 in F (320) and plenty of time for the drink sevice)
MSP-SAN NW645 -H20 Only (inbound aircraft was late getting in and catering was delayed)
Dec 27, 2006, 9:50 pm
#72
Join Date: May 2005
Location: BNA
Programs: HH Diamond, NW SE, WN, Hertz 5*
Posts: 93
12/22 MIA-MSP NW575 Boarding delayed due to electrical issues. After boarding, was delayed again for anti-ice for apx 20 min. FA at the last minute started to do predeparture drinks to 1A&B then stopped for departure. Was plenty of time for service to all of FC.
Dec 27, 2006, 10:26 pm
#73
Join Date: Sep 2006
Location: Lewis & Clark
Programs: ADL, ACLU, NRA, HRC, NCLR, WBCA
Posts: 5,121
12/27 NWA 1028 MSO-MSP pre-departure water in FC
12/27 NWA 440 MSP-TPA full beverage service pre-departure
12/27 NWA 440 MSP-TPA full beverage service pre-departure
Dec 28, 2006, 5:00 am
#74
FlyerTalk Evangelist
Join Date: May 2006
Programs: DL SkyClub Lifer
Posts: 10,000
Explanation here...
12/27 NW 98 HNL-HNL full service (water/juice/mai tai) pre-departure
12/27 NW 98 HNL-HNL water only pre-departure (second time)
12/27 NW 98 HNL-MSP is hoped to happen 12/28, and I will certainly post what we get on the "third time's the charm" flight, once I get where I'm going!
12/27 NW 98 HNL-HNL full service (water/juice/mai tai) pre-departure
12/27 NW 98 HNL-HNL water only pre-departure (second time)
12/27 NW 98 HNL-MSP is hoped to happen 12/28, and I will certainly post what we get on the "third time's the charm" flight, once I get where I'm going!
Dec 28, 2006, 8:43 am
#75
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
