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Changes to the Coach ChoiceSM Seat Program

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Old Jun 4, 2006 | 3:22 pm
  #196  
 
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Originally Posted by Manoa Chris
How often are people seeing Coach choice seats filled? And any sense as to whether they are filled by passengers paying the $15 fee, or within 30 minutes of departure?
I usually check the seat map before leaving for the airport (did so, before CoachChoice, to get a feel for the seating), and I'm seeing a lot of C$ and E$ seats unfilled, 2.0-1.5 hours pre-flight. If you don't have a seat assigned, and there's nothing but C$/E$ available, sounds like you're getting the seat for free anyway... that, and people probably hitting the GAs 30 minutes prior...

Steve B.
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Old Jun 4, 2006 | 3:37 pm
  #197  
 
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So far, it's just OK.

At the begening.
Coach Choice was even on SAAB 340's(1B,C my favorite seats) .
My airport serves only 2 Carrier NW and US with small aircrafts only.
so I was considering to move to UA.

however it's removed from that after few weeks.


Now what? rocking MRs, EUA, and crossing 'ponds' w/ NW.

It's nightmare thinking about $charge$ on Exit-row seat on Cross pond flights.)
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Old Jun 4, 2006 | 3:40 pm
  #198  
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Originally Posted by sbagdon
Kinda sorta. Elites still can't pick a CoachChoice seat until 24 hours pre-flight. The general concensus seems to be that NW can do anything they want, as long as they don't impact the Elites. Limiting access to 24 hours stills impacts the Elites.

The again, I've never sat in a CoachChoice seat, pre- or post-promotion, and am short enough that bulkhead means more to me then exit seat, so it's really a non-issue to me... except the risks associated with what NW might do to Elites next.

Steve B.
True but as a silver I'm still receiving my EUA's without a problem (missed 1 out of 28 flights so far this year) and on the 9's I prefer 6D or bulkhead on all a/c so again there's no impact to me (as just like you mentioned above)
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Old Jun 4, 2006 | 3:44 pm
  #199  
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I have only flown a few times since Coach Choice was implemented, and it hasn't affected me at all. As long as I can choose an aisle seat (preferably bulkhead), I am happy. And then my upgrade goes thru, and it is a non-issue.
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Old Jun 4, 2006 | 4:04 pm
  #200  
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Originally Posted by sbagdon
Kinda sorta. Elites still can't pick a CoachChoice seat until 24 hours pre-flight. The general concensus seems to be that NW can do anything they want, as long as they don't impact the Elites. Limiting access to 24 hours stills impacts the Elites.

The again, I've never sat in a CoachChoice seat, pre- or post-promotion, and am short enough that bulkhead means more to me then exit seat, so it's really a non-issue to me... except the risks associated with what NW might do to Elites next.

Steve B.
Roach Coach is still just as bad as it was when the idea was concocted. And it's no favor to elites.

If NW wants to make money for on board service, sell real meals and Digiplayers.
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Old Jun 4, 2006 | 4:27 pm
  #201  
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Originally Posted by socrates
Since it doesn't impact elites I love it....
Do you know if affects CO Elites? I heard about the program and stopped booking on NW--I get to MSP through IAH which is a haul. If it doesn't affect me, I'll come back.
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Old Jun 4, 2006 | 5:47 pm
  #202  
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I got off the NW downward spiral so it does not affect me.
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Old Jun 4, 2006 | 5:58 pm
  #203  
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I was on a CO itinerary (#$%@ 50% EQM! Had to wait 2 extra months to make silver because of that!) at the time CC was introduced. On my next NWA itinerary, I decided to be a cheapskate outbound and not get the CC seats, because I knew I'd be SE inbound, then I wound up getting EUA'ed on all the domestic segments inbound anyway.

So I guess CC hasn't really affected me much.
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Old Jun 4, 2006 | 6:04 pm
  #204  
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Originally Posted by ContinentalFan
Do you know if affects CO Elites? I heard about the program and stopped booking on NW--I get to MSP through IAH which is a haul. If it doesn't affect me, I'll come back.
Fee is waived for all Skyteam Airlines' Elite members
EUA will still make sure you're never seated in coach (unless you're unlucky)
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Old Jun 4, 2006 | 6:21 pm
  #205  
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Don't like it

I'm gold, so if given enough notice I'll often get upgraded.

I like being able to pick a good seat when I book. I don't like having to check the morning of the flight to get a better seat.

I fly from DTW, so i'm in a captive market.
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Old Jun 4, 2006 | 6:32 pm
  #206  
 
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Since 3 months have gone by I still have my likes and dislikes about 'Coach Choice'. I might be wrong but it still seems like you unable to book 'Coach Choice' seats after you book the flight? As you look at the seat map of a full flight and notice all the seats are taken. And not able to pick a 'Coach Choice' seat...this coming from a NW Elite flyer.

BondAir
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Old Jun 4, 2006 | 7:21 pm
  #207  
 
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I was infuriated like most at first, but the program changes made it much more feasible for elites. I was mystified recently when I tried to actually purchase a coach choice seat for my wife on a MSP-HNL leg. I can't understand why an elite can't purchase a seat for the $15 fee until that magic 24 hour time.
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Old Jun 4, 2006 | 8:14 pm
  #208  
 
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Originally Posted by moneeman
I was infuriated like most at first, but the program changes made it much more feasible for elites. I was mystified recently when I tried to actually purchase a coach choice seat for my wife on a MSP-HNL leg. I can't understand why an elite can't purchase a seat for the $15 fee until that magic 24 hour time.
I think it is smart to keep a few good seats until last minute for high-revenue late bookers. I hope they end up in those seats (or better, F).
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Old Jun 4, 2006 | 8:31 pm
  #209  
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I think they quieted a lot of criticism by not applying fees to elites, though I guess there's still a possibility of getting booked to a middle seat and having to wait for time windows to open to try to move to something better. Unfortunately the most common situation for that is high-demand flights booked relatively late, and in that situation the person is more likely to have paid a fare above the lowest one.

It'd seem that the main target would be infrequent flyers on long hauls. These people are probably the least experienced with online booking. If two travel together, one usually gets a middle seat anyway (unless it's a widebody with side rows for 2). Someone might try Coach Choice to avoid a situation where a party of 2 or more gets split to individual seats, but usually that happens mainly to standbys at the last minute. An individual might use it to get out of a middle seat or into an exit-row seat on a long flight, but how often are the infrequent flyers checking the seatmaps?
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Old Jun 4, 2006 | 8:36 pm
  #210  
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Originally Posted by robbert
I think it is smart to keep a few good seats until last minute for high-revenue late bookers. I hope they end up in those seats (or better, F).
Wishful thinking. What will you post when NW implements roach-choice on INTL flights?
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