> SSI sent me a message and noted that you were not compensated for a survey that you recently took.

> It was not our intent to take advantage of your time and effort. Do you have a PayPal account to which we can provide you with some compensation for your time and consideration?

> Thanks for your time and consideration.

> sincerely,
> kyle

Was this for the Qualtrics survey on politics? It was the second one from Qualtrics which dropped me at the end without miles compensation which is all that I wanted. I sent an email to Qualtrics about it.

Yes, this was for the Qualtrics survey on politics. Qualtrics forwarded your message to me. What is your typical compensation for a survey? I'm not sure I can directly provide miles but can send you a payment via Paypal.

Hope to hear from you soon.

There really isn't any need to do anything other than making sure respondents are not dumped out without compensation after nearly completing the survey, in this case after divulging personal info which made it more aggravating. I realize that sometimes these are technical glitches however since there are two or three parties' technology involved.

Thank you for being conscientious which is reassuring.

Hi Greg -
Thanks kindly for understanding.

Yes, I think sometimes researchers' goal of talking to specific audiences leads them to ask specific questions and then filter out respondents who don't match those criteria. This is not always good practice and sometimes does not respect respondents individuals' time and consideration.

I'm still happy to compensate you for your time and consideration, though.

kyle

Kyle A. Dropp
Assistant Professor
Department of Government
Dartmouth College

I answer surveys for SSI under the United Airlines Opinion miles program. I also am a correspondent with the professional associations which recognize legitimate opinion researchers and the President of United Airlines for mileage programs quality control.

I have never seen a more poorly organized survey than the mess I spent over an hour trying to answer from your company regarding Product Placement on the Ground Floor TV series, which segued into a game involving Poptarts and other breakfast choices. Your company's branding was all over it so I know it was from you. The game would not offer a Next button after loading even in the latest IE11 browser. I finally got it to work by copying the URL to Firefox and played the game which seemed to never end. But afterwards it only wanted to repeat and would not take me back to the original survey.

I have contacted SSI support about this and intend to ask others about it in the flyer forums where others who answer opinion surveys share information and which are monitored by University researchers studying ethics and quality of surveys for whom I serve on an opinion panel. It is not ethical to put out such poorly designed surveys that the most dedicated answerers cannot complete them even with a Microsoft MVP tech status. This robs us of the miles we worked hard to earn.

Thank you for looking into this to remedy the problem.

Hi Rona -

I looked at my Survey history and saw that ORD-134864-HSWC was marked Incomplete but still had a live link.

I opened that link in IE11 and it began at the link page to game, but this time after the game it completed and awarded my miles. So it must have been a matter of the link source not being recognized after I'd copied it to Firefox to get the game to play.

That doesn't explain why it wouldn't work the first time in IE11.

Nevertheless despite having to play that game again it is now completed and I am satisfied after being impressed with how conscientious and helpful to respondents Brendan at Sentient Decision Science is after our email correspondence this morning.

Thanks for all you do there for us.