Points.com [Consolidated]
#91
Join Date: Oct 2004
Location: BZN
Programs: AA:LT Platinum DL:LT Gold UA:1P MAR:LT Titanium
Posts: 8,289
...many of us here had a huge issue with over a million miles failing to post collectively and they just do not get it. It took many months and much teeth pulling to get them to budge and this type of thing HAS to hurt the whole idea of doing business. To me, any company that lets that happen is in fact fleecing and is a sham.
#92
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
The answer is likely simple: enough people utilize their conversion rates and deal with their (according to you and some others) poor level of customer service that they are profitable. Profitable companies stay in business.
If they didn't honor their terms and make you whole, then it would be fraud and you would have an actionable case in court. If they were simply annoyingly slow and clueless, but they made you reasonably whole in the end, then it is *not* a "fleecing" nor a "sham". Rather, they'd be a terrible company in your book, one you won't do business with again, and you should leave it at that without misrepresenting the situation.
If they didn't honor their terms and make you whole, then it would be fraud and you would have an actionable case in court. If they were simply annoyingly slow and clueless, but they made you reasonably whole in the end, then it is *not* a "fleecing" nor a "sham". Rather, they'd be a terrible company in your book, one you won't do business with again, and you should leave it at that without misrepresenting the situation.
My experiences and those of others in the cases that involved more than one did not need court and so in the end points.com made us jump thru hoops but they paid up, but the sheer fact that they made us go thru hell on wheels was enough evidence for me. Do Not Use! For more info, read the threads I posted in my first post in here--particularly the end pages of the AA one
#94
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
#95
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,133
#96
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
But now what I want to see is one of those re-edited commercials that today's technology allows for whereas the kid GETS the $2 he's after but in Mint coins. yeah, a pair of Sacagaweas
#97
Join Date: Apr 2009
Location: SMF
Posts: 1,262
You suggested, above, that you wouldn't post your questions regarding your confusion over the Points.com terms and conditions and website (one of your main reasons for disliking the company and choosing not to use them). This, despite the fact that the company didn't answer your questions when you contacted them. As Points.com is leaving you high and dry, and as you find FTers so helpful, why not post your points of confusion to see if we can help?
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#98
Join Date: Oct 2004
Location: BZN
Programs: AA:LT Platinum DL:LT Gold UA:1P MAR:LT Titanium
Posts: 8,289
Indeed I love to argue, but unless I'm misunderstanding, you had said that you were satisfied with posts knocking points.com as reason not to use them but that your primary reason forbashing them was your inability to find details on terms and conditions, no? You never asked those specific questions here, did you?
#99
Join Date: Jun 2010
Posts: 292
Price for trading away Delta SkyMiles increased $30 per trade
Some time in the past week or two, the price for trading away Delta SkyMiles on points.com has gone from $.01/mile to $.01/mile + $30/trade. Offers posted before the price change to do not appear to be affected. Points.com tech support confirmed to me that the change is not a software bug.
Update: 2/23/2011: The $30/trade surcharge for offering Delta SkyMiles seems to have been removed.
Update: 2/23/2011: The $30/trade surcharge for offering Delta SkyMiles seems to have been removed.
Last edited by skynerd; Feb 24, 2011 at 12:23 am
#100
Join Date: Apr 2010
Posts: 185
Some time in the past week or two, the price for trading away Delta SkyMiles on points.com has gone from $.01/mile to $.01/mile + $30/trade. Offers posted before the price change to do not appear to be affected. Points.com tech support confirmed to me that the change is not a software bug.
#101
Join Date: Jun 2010
Posts: 292
Occasionally a trade of mine will be "under review" for a week or two and will then usually clear, but sometimes get cancelled. I suspect that when a trade goes "under reivew" the problem is more commonly with whoever posted the trade rather than the person accepting a posted trade, since the person accepting the trade can presumably be vetted immediately for being within trading limits, credit card authorization, etc., but some time has elapsed since the person posting the trade was similarly vetted. However, I have seen trades that I have posted go "under review", and I have never learned the reason why (and I would not expect to be told if the problems are with the other party).
#102
Join Date: Jun 2010
Posts: 292
Delta $30/trade surcharge gone
The $30/trade surcharge for trading away Delta SkyMiles on points.com that I mentioned in my message #44 in this thread appears to have disappeared.
I hope the reversion is permanent, but on the off chance that the reversion is accidental, I don't plan to ask their tech support about it.
I hope the reversion is permanent, but on the off chance that the reversion is accidental, I don't plan to ask their tech support about it.
#103
Join Date: Feb 2011
Posts: 5
Traded 1000 VX for 1000 DL today for $20 surcharge. Hit my SkyMiles instantly after being notified the trade had been accepted. The VX miles were expiring and would have gone to waste, essentially I bought 1000 DL miles for 2CPM instead of the 2.8CPM DL usually charges (plus no tax!). Seems like a good use for Points.com, though I agree a lot of the redemption offers are not good value.
#104
Join Date: Jun 2010
Posts: 292
Update
Bad news:
1. points.com's $30/trade surcharge on giving Delta miles in trade has returned.
Good news:
2. points.com's 50% bonus for receiving Delta SkyMiles in a trade has also returned, which may be worth more than $30 if the trade involves enough SkyMiles.
3. In a simpler and completely positive development, points.com has apparently started a 20% bonus for receiving AA miles in trade, so anyone with an active posted trade involving AA miles and not Delta will probably want to repost to qualify for the bonus.
Good, but not strictly news:
4. For completeness, I should mention that the 15% bonuses for receiving Aeroplan and JetBlue in trade that began last month are still running.
1. points.com's $30/trade surcharge on giving Delta miles in trade has returned.
Good news:
2. points.com's 50% bonus for receiving Delta SkyMiles in a trade has also returned, which may be worth more than $30 if the trade involves enough SkyMiles.
3. In a simpler and completely positive development, points.com has apparently started a 20% bonus for receiving AA miles in trade, so anyone with an active posted trade involving AA miles and not Delta will probably want to repost to qualify for the bonus.
Good, but not strictly news:
4. For completeness, I should mention that the 15% bonuses for receiving Aeroplan and JetBlue in trade that began last month are still running.
#105
Join Date: Jun 2010
Posts: 292
By the way, I plan to post any future updates to the more neutrally named "POINTS.COM" thread here: http://www.flyertalk.com/forum/miles...oints-com.html . I think I let my frustration get the best of me when I chose this thread to post my original message about the $30/trade surcharge on Delta points.com trades. Although I think a $30/trade surchase will eliminate most trades, I suspect that the fee comes mostly from the airline rather than points.com, and the situation is still better than being prohibited from trading at all, which is the case with most programs.