Originally Posted by
Marathon Man
...they have a right to do business, indeed. But I cannot imagine how they are even IN business-what, with all the complaints I know they have had against them over the years.
The answer is likely simple: enough people utilize their conversion rates and deal with their (according to you and some others) poor level of customer service that they are profitable. Profitable companies stay in business.
Originally Posted by
Marathon Man
...many of us here had a huge issue with over a million miles failing to post collectively and they just do not get it. It took many months and much teeth pulling to get them to budge and this type of thing HAS to hurt the whole idea of doing business. To me, any company that lets that happen is in fact fleecing and is a sham.
If they didn't honor their terms and make you whole, then it would be fraud and you would have an actionable case in court. If they were simply annoyingly slow and clueless, but they made you reasonably whole in the end, then it is *not* a "fleecing" nor a "sham". Rather, they'd be a terrible company in your book, one you won't do business with again, and you should leave it at that without misrepresenting the situation.