Personally, I hate points.com. I tried it several times, and it was a lot of effort. I got a few good, small buys here and there.

My biggest issue isn't the fact that one pays through the nose. My biggest issue is that my credit cards, for whatever reason, keep getting "declined."

I can assure them that there is nothing wrong with my credit cards. It is points.com that is the problem. It is on their end.

I wrote to points.com and explained that now I've been through several credit cards, and they just will not work on the website anymore (all declined). I have none left to use. I received a canned reply and then several days later a lame reply asking for the type of miles I was trying to purchase. However the email did not let me reply, so I had to go back to the stinkin' web form and reply that way. Finally I got another answer that I don't quite know if it is true or not. They said that the airline actually makes the decision as to whether or not the sale takes place, and points.com is just a "platform" or something like that, for the airline to use.

????????????????

What the (@&%(@%)!??

So I will not use points.com anymore because I am UNABLE to do so, and they don't really care, and I'm out of virgin credit cards that have not been used on their website. So I'm done but not by choice. And I agree with those that said points.com is a hassle. In my opinion it is, and in more ways than one.

If someone came out with a better website similar to points.com (but better and fairer) I suppose it would do rather well. Anyone? Anyone?

Even after all this time, credit cards only seem to work once. It's almost as if Points.com does not want to make money. I don't get it.

They have a monopoly on points transactions. Unless someone brings an antitrust law suite on them nothing will change. And I don't even know if this is possible since they are registered in Canada.

American Express Serve is apparently running a survey where they ask, among other things, about the appeal of the following potential new service:

Later, the survey asks if the respondent is a user of about six different web sites, one of which is points.com.

I will admit that due to the fact the process worked for me as described by another user, I just recently used points.com once to transfer 10 miles in and out of my US AIR account and it should give me another hit for the GS promo. IT was the first time I signed back up to and used points.com in 6 years. I think now that I have used it for this, I will not use it again til next year's promo.

Then again, I have heard that some people are saying points.com is even finding ways to re-neg on those transactions too!

They are a rip off but for just 10 miles it was worth doing what I did.

"At Points.com we're committed to delivering 100% customer satisfaction. If you need any help with the site, please contact our Customer Support Team.

Sincerely,

Customer Support
Points.com "

Every time I go their website, I have to reset my password. I'm not that bad at misremembering my password there. It's a joke.

I took the survey, but I highly doubt Amex would have the partnerships Points.com does, considering it doesn't even have working relationships/partnerships with 3 of the major (US) airlines.

BTW, this is not at all an endorsement for Points.com - which I find to be an appalling site both in service and value.

One of the worst websites among travel. I find it useful only for the US Airways Grand Slam Promo.

Mike

Also the occasional expiration date reset.

So glad you said that, I was beginning to think it was just me. I don't even remember when or why I signed up for points.com, but fortunately I only have 2 of my many accts listed and don't plan on listing more. and I'm tired of resetting my password, which like you, I can't possibly be forgetting EVERY time!!

I manage 6 family accounts @ point.com and don't face this problem. Why don't you guys use a password manager like Roboform or Lastpass to remember the passwords. I use both of them and have found it to be very helpful.

I tried Points.com yesterday for the first time. I just laughed at what they offer. Maybe will use them next year for Grand Slam, but that would be it.

When I try to exchange between programs the exchange button remains grayed out. What am I missing? I know it has worked for me before as I have used it for Grand Slam and to reset expiration dates. Thanks

It means that the exchange is not allowed for some reason (not enough balance, programs does not allow exchange etc.)