[FARE GONE] Wickedly Low Biz Class Fare from YYZ to LCA (Cyprus) on AZ (Alitalia)
Apr 6, 2006, 10:57 pm
#2326
Join Date: Oct 2002
Location: SFO
Programs: UA 1MM
Posts: 77
I booked two tickets through Orbitz with ticket numbers but AZ flights had disappeared on "my trips" (only AA JFK-YYZ remained).
Called 1-888-656-4546, rep looked at my itin. and was transfered to international....spoke to csr who started with "oh, you booked one of those mis-fares"....."you are so lucky, you have been ticketed".....put on hold for several minutes....she came back with "the script" interjected with "you are so lucky" several times but told me that I had to call Alitalia to reinstate. She did give me a UPS tracking # and told me my tickets had been shipped.
...regardless of the outcome, this has been a wild 36 hours...thanks FTers! I hope to see you in LCA!
....UPS tracking # not valid
Called 1-888-656-4546, rep looked at my itin. and was transfered to international....spoke to csr who started with "oh, you booked one of those mis-fares"....."you are so lucky, you have been ticketed".....put on hold for several minutes....she came back with "the script" interjected with "you are so lucky" several times but told me that I had to call Alitalia to reinstate. She did give me a UPS tracking # and told me my tickets had been shipped.
...regardless of the outcome, this has been a wild 36 hours...thanks FTers! I hope to see you in LCA!
....UPS tracking # not valid
Last edited by juanitajh; Apr 6, 2006 at 11:13 pm
Apr 6, 2006, 11:09 pm
#2330
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
When I spoke to an Orbitz manager earlier this evening, the news about honoring the fare for people who had been ticketed was just filtering in. She conceded they had several offices, and that info does not get around too well.
If you're having problems, the time honored tradition of hanging up and calling back might be the way to go. Eventually you'll end up with an agent or supervisor that has the right info. Hopefully.
When all else fails, feel free to e-mail Brian Hoyt, Orbitz's director of PR, who made the statements about AZ honoring the fare. His e-mail is [email protected]
If you're having problems, the time honored tradition of hanging up and calling back might be the way to go. Eventually you'll end up with an agent or supervisor that has the right info. Hopefully.
When all else fails, feel free to e-mail Brian Hoyt, Orbitz's director of PR, who made the statements about AZ honoring the fare. His e-mail is [email protected]
Last edited by Peatisback; Apr 6, 2006 at 11:28 pm
Apr 6, 2006, 11:12 pm
#2331
Join Date: Apr 2006
Posts: 43
Originally Posted by bacan
Looks like the story made the Wall Street Journal, but it's restricted to subscribers.
edit nope. local library is 1 day behind.
sorry don't see the article either at this pt?
Apr 6, 2006, 11:15 pm
#2332
Join Date: Oct 2002
Location: Belmont, VA USA
Programs: Marriott Gold, HH Gold, AA Gold, UA3P, DL proletariat, proud Costco Executive member
Posts: 717
Ditto!
Originally Posted by juanitajh
I booked two tickets through Orbitz with ticket numbers but AZ flights had disappeared on "my trips" (only AA JFK-YYZ remained).
Called 1-888-656-4546, rep looked at my itin. and was transfered to international....spoke to csr who started with "oh, you booked one of those mis-fares"....."you are so lucky, you have been ticketed".....put on hold for several minutes....she came back with "the script" interjected with "you are so lucky" several times but told me that I had to call Alitalia to reinstate. She did give me a UPS tracking # and told me my tickets had been shipped.
...regardless of the outcome, this has been a wild 36 hours...thanks FTers! I hope to see you in LCA!
Called 1-888-656-4546, rep looked at my itin. and was transfered to international....spoke to csr who started with "oh, you booked one of those mis-fares"....."you are so lucky, you have been ticketed".....put on hold for several minutes....she came back with "the script" interjected with "you are so lucky" several times but told me that I had to call Alitalia to reinstate. She did give me a UPS tracking # and told me my tickets had been shipped.
...regardless of the outcome, this has been a wild 36 hours...thanks FTers! I hope to see you in LCA!
Apr 6, 2006, 11:16 pm
#2333
Join Date: Jun 2001
Location: Jakarta, Indonesia
Posts: 35
[QUOTE=HepperSchepp]
Where do you people come up with these outlandish statements? See following:
MISTAKE AS TO THE TERMS OF THE CONTRACT
Where one party is mistaken as to the nature of the contract and the other party is aware of the mistake, or the circumstances are such that he may be taken to be aware of it, the contract is void.
For the mistake to be operative, the mistake by one party must be as to the terms of the contract itself. See:
Hartog v Colin & Shields [1939] 3 All ER 566
The precedent was set by Hartog v Colin and Shields [1939]3 All ER 566 in which there was a pricing error where the seller thought he was pricing per pound, but the cost was actually calculated per item. The Court held that the purchaser could not reasonably have supposed that the offer expressed the real intention of the person making it, and must have been aware it was a mistake. The purchaser therefore did not, by his acceptance of the offer, make a binding contract with the seller. This would give an online retailer a defence if the price of a product was so ludicrously low that the intention to create legal relations could not be formed.
So get off your high horse....
I'm no lawyer, but I think it is possible that some people could think it was a real deal. I recieved a notice from a friend "YYZ to LCA in business for $33 - book now". At that time I just assumed it was a special deal. Later it occured to me that it was a pricing error (I assume decimal misplaced). but most people I've told about the price just assume that it was some special. I've seen flights for $.01 on discount carriers, and Air Asia had 2 000 000 free seats last December, so I think it would be reasonable to assume that some people thought it was a real deal. Not the vast majority of course, but in mounting a defence this could be used.
Of course this is all just talk, I couldn't be hassled of going to court.
Originally Posted by PHLDividends
Where do you people come up with these outlandish statements? See following:
MISTAKE AS TO THE TERMS OF THE CONTRACT
Where one party is mistaken as to the nature of the contract and the other party is aware of the mistake, or the circumstances are such that he may be taken to be aware of it, the contract is void.
For the mistake to be operative, the mistake by one party must be as to the terms of the contract itself. See:
Hartog v Colin & Shields [1939] 3 All ER 566
The precedent was set by Hartog v Colin and Shields [1939]3 All ER 566 in which there was a pricing error where the seller thought he was pricing per pound, but the cost was actually calculated per item. The Court held that the purchaser could not reasonably have supposed that the offer expressed the real intention of the person making it, and must have been aware it was a mistake. The purchaser therefore did not, by his acceptance of the offer, make a binding contract with the seller. This would give an online retailer a defence if the price of a product was so ludicrously low that the intention to create legal relations could not be formed.
So get off your high horse....
Of course this is all just talk, I couldn't be hassled of going to court.
Apr 6, 2006, 11:18 pm
#2334
Join Date: Oct 2001
Location: San Francisco
Programs: DL DM, 1MM AA PLT 2MM, Marriott Lifetime Titanium, and...Smiles Diamante
Posts: 2,783
The whole "you have to call Alitalia" thing sounds fishy to me.
Originally Posted by juanitajh
...she came back with "the script" interjected with "you are so lucky" several times but told me that I had to call Alitalia to reinstate. She did give me a UPS tracking # and told me my tickets had been shipped...
Apr 6, 2006, 11:19 pm
#2335
Join Date: Jun 2003
Location: GEG (Spokane, WA)
Programs: Delta Plat, MM, AS MVP, Lifetime Skyclub, HHonors Lifetime Diamond, National Exec Elite, IHG Gold
Posts: 808
Originally Posted by juanitajh
I booked two tickets through Orbitz with ticket numbers but AZ flights had disappeared on "my trips" (only AA JFK-YYZ remained).
Called 1-888-656-4546, rep looked at my itin. and was transfered to international....spoke to csr who started with "oh, you booked one of those mis-fares"....."you are so lucky, you have been ticketed".....put on hold for several minutes....she came back with "the script" interjected with "you are so lucky" several times but told me that I had to call Alitalia to reinstate. She did give me a UPS tracking # and told me my tickets had been shipped.
...regardless of the outcome, this has been a wild 36 hours...thanks FTers! I hope to see you in LCA!
....UPS tracking # not valid
Called 1-888-656-4546, rep looked at my itin. and was transfered to international....spoke to csr who started with "oh, you booked one of those mis-fares"....."you are so lucky, you have been ticketed".....put on hold for several minutes....she came back with "the script" interjected with "you are so lucky" several times but told me that I had to call Alitalia to reinstate. She did give me a UPS tracking # and told me my tickets had been shipped.
...regardless of the outcome, this has been a wild 36 hours...thanks FTers! I hope to see you in LCA!
....UPS tracking # not valid
Has anyone been able to actually get orbitz to reinstate their tickets?
Apr 6, 2006, 11:21 pm
#2336
Join Date: Sep 2005
Location: Seattle
Posts: 93
News articles
Originally Posted by brokeboy
might be able to see it with local library's online wsj. *maybe*
edit nope. local library is 1 day behind.
sorry don't see the article either at this pt?
edit nope. local library is 1 day behind.
sorry don't see the article either at this pt?
http://cnews.canoe.ca/CNEWS/WeirdNew...523330-cp.html
http://online.wsj.com/google_login.h...googlenews_wsj
"Apparently a worker forgot to enter in the two zeros, an Alitalia spokeswoman...."
Apr 6, 2006, 11:29 pm
#2338
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
Originally Posted by gaugeguy
Has anyone been able to actually get orbitz to reinstate their tickets?
Apr 6, 2006, 11:31 pm
#2339
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,206
Originally Posted by smariner
"Apparently a worker forgot to enter in the two zeros, an Alitalia spokeswoman...."
Friend of worker-"What did you do today?"
Worker-"Oh lost my company a couple million dollars."
Friend of worker-"Darn."