Originally Posted by SQueeze

I still have not received cancellation email. not even in spam folder.

For those who has their tickets reinstated, do you have new e-ticket numbers or still old one?

Originally Posted by walduk70

i just chat on line with an agent and asked them for confirmation email, they send me one , but there is note: *********ATTN FLIGHTS CANCELLED BY AFKL REVENUE MANAGEMENT DUE TO
FARE FILLING ERROR
PLS DO NOT REINSTATE
PROACTIVE REFUND WILL BE PROCESSED ON DIRECT SALES
PNR************
CONFIRMED

asked them for explanation and they said: Yes, as per checking to this reservation it is already confirmed,

im so confused now, need to arrange return as soon as possible but not sure what to do now
walduk70 is online now

Originally Posted by heliot2009

Firstly, not all passengers need to know the details of the fares, secondly, the fact that the fare is flexible or other does not automatically mean that the price is an obvious error, and finally, in the event of a court dispute regarding the contract of carriage, the airline must prove that the specific passenger was aware or could easily find out that it's a mistake when making a booking. With a one-way price at that level, it won't be easy for the KL/AF at all.

Originally Posted by IAN-UK

I have friends and colleagues who book the cheapest flights they can find without a second thought. They then get hammered with baggage fees etc

I reckon that's the way a large part, if not the majority, of online booking takes place. The well adjusted mistake-radar you deploy is likely the exception rather than the rule.

KLM will have cancelled the tickets of the hapless, as well as those of FT regulars who might well have suspected something fishy.



My view is that there should be some equity between the handling of mistakes made by consumers and those made by airlines. Last year one of the colleagues mentioned above selected the correct date in the wrong month for travel: it's easy to do when drop down calendars default to the current month. The airline wanted an extraordinary amount of money to change the dates, refusing to allow a penalty-free cancellation and re-book.

Further, a financial cost to negligence is the way airlines will learn to be more careful in filing fares. If they can simply blow off consumers who buy those fares by cancelling tickets, effectively rescinding a contract of carriage, they have little incentive to exercise care in marketing their product.

Originally Posted by tracon

You're quoting two different markets. "Everybody who buys a plane ticket on a semi regular basis knows....." that different markets have different fares.
Selling a fare, refundable or not, for half the price of commonly found return fares is not an error as far as the customer is concerned.
AF/KL has routes for sale at a lower cpm than this fare. A mistake?
Plenty of times J is sold cheaper than Y. Is that a mistake? Should I phone the airline every time I see that?
If A-B-A is cheaper than B-A-B, probably a mistake too?
At the grocery store, I see organic for less cost than non organic. Is that a mistake, or the market bearing what the market will bear?
Not my job to figure that out. I will purchase a product if I feel it's useful to me and I like the price.
If the merchant makes a mistake, they can do better next time.

Originally Posted by Richey66

No refund yet here fyi, although they sent the cancellation information right in the morning. Typical KLM...probably will do it in January after holidays for free loan.
Filed a complaint with Finnish Consumer Agency, no answer from there yet.

Originally Posted by daruda

But, even when flexible, due to the low rate you need to pay high fare difference, so not really flexible. Except cancellation possibility.

Originally Posted by Kiwibrit62

My AF ticket shows as cancelled by AF - but still no refund.

When I go into request refund, the amount payable is only 10% of my fare, as per normal rules. Should I make this request or just hope that they do eventually process a full refund?!

Originally Posted by SAT Lawyer

No, you should not request a refund which is going to only return �54.70 to you when AF owes you a full refund of �456.90 since it refused to honor the fare and cancelled your ticket.

Why would you click on a button in which you agree to let AF keep �403.20 of your money?

Originally Posted by awaywego1

I presume it's because someone suggested a few pages back that you need to click on that request button to get the refund processed.

Originally Posted by Kiwibrit62

My AF ticket shows as cancelled by AF - but still no refund.

When I go into request refund, the amount payable is only 10% of my fare, as per normal rules. Should I make this request or just hope that they do eventually process a full refund?!