[PREM FARE GONE] KLM/AF Hel - Sin $727 ow
Dec 12, 2023, 2:40 am
#286
Join Date: Sep 2023
Posts: 41
In a slightly interesting turn of events, a quick WhatsApp message to KLM has led to my ticket being re-issued; this took 24 hours, and some simple questions about what had happened, the agent informed me they'd checked with the "relevant department" and would "re-issue if possible".
The ticket number remains the same, as do the fare classes. Unsure whether this means a genuine re-issue, or it'll just fall again in a few days
The ticket number remains the same, as do the fare classes. Unsure whether this means a genuine re-issue, or it'll just fall again in a few days
Last edited by red1339; Dec 12, 2023 at 2:49 am
Dec 12, 2023, 3:44 am
#287
Join Date: Dec 2015
Posts: 242
Im Platinum member, contacted through whatsapp and mines are also reinstated. this was their message: I regret to hear about the unexpected changes in your flight plan due to technical reasons. In this case, I have selected the same flights for both bookings. after that I confirmed the same flights.
Dec 12, 2023, 4:25 am
#289
Join Date: Dec 2023
Location: Singapore
Programs: OneWorld
Posts: 12
Im Platinum member, contacted through whatsapp and mines are also reinstated. this was their message: I regret to hear about the unexpected changes in your flight plan due to technical reasons. In this case, I have selected the same flights for both bookings. after that I confirmed the same flights.
Being a Karen and ask for explanation hurts nobody. I dont see why not. I dont understand why some members keep telling people to back off.
Last edited by KualaLumpur; Dec 12, 2023 at 4:32 am
Dec 12, 2023, 4:36 am
#291
Join Date: Apr 2010
Location: VIE
Programs: SAS EBS / *A Silver, Hilton Diamond, Radisson VIP, IHG Platinum Ambassador
Posts: 4,000
Yes, but you don't have to pay for a new ticket you need to purchase instead of the cancelled one.
Mine is on AF flight numbers (AF marketed, KL operated) but on KL stock (074). Out of curiosity, this would be subjec to KL's conditions, right? Not relevant for me anyway since I ended up finding better deals on *A so I would cancel the ticket anyway.
Mine is on AF flight numbers (AF marketed, KL operated) but on KL stock (074). Out of curiosity, this would be subjec to KL's conditions, right? Not relevant for me anyway since I ended up finding better deals on *A so I would cancel the ticket anyway.
Dec 12, 2023, 5:21 am
#292
Join Date: Sep 2023
Posts: 41
Dec 12, 2023, 5:25 am
#293
Join Date: Nov 2022
Posts: 27
I booked on AF o/way OSL-SIN for April and they cancelled yesterday, after taking the money from Amex. Getting absolutely nowhere on WhatsApp with AF (Im only elite plus).
They just quoted me 8,000 to rebook!
Giving up now and I guess best current option is 980 on LH/SQ metal. I need to the flight as we have a cruise out of SIN to Athens.
shame.it seems KLM are taking a very different view
They just quoted me 8,000 to rebook!
Giving up now and I guess best current option is 980 on LH/SQ metal. I need to the flight as we have a cruise out of SIN to Athens.
shame.it seems KLM are taking a very different view
Dec 12, 2023, 7:34 am
#294
Join Date: Jun 2018
Posts: 943
Yes, but you don't have to pay for a new ticket you need to purchase instead of the cancelled one.
Mine is on AF flight numbers (AF marketed, KL operated) but on KL stock (074). Out of curiosity, this would be subjec to KL's conditions, right? Not relevant for me anyway since I ended up finding better deals on *A so I would cancel the ticket anyway.
Mine is on AF flight numbers (AF marketed, KL operated) but on KL stock (074). Out of curiosity, this would be subjec to KL's conditions, right? Not relevant for me anyway since I ended up finding better deals on *A so I would cancel the ticket anyway.
Dec 12, 2023, 3:35 pm
#296
Join Date: Apr 2023
Location: UK
Programs: BA gold, AF Platinum, IHG/hilton diamond/bonvoy titanium
Posts: 72
Could those please who contacted KLM detail a bit more about:
1) how they contacted
2) what they said exactly to KLM
3) what options were given or was it a simple oh sorry we put the ticket back again
Thanks so much you all! And am happy for those who got tickets back. Well done!
1) how they contacted
2) what they said exactly to KLM
3) what options were given or was it a simple oh sorry we put the ticket back again
Thanks so much you all! And am happy for those who got tickets back. Well done!
Dec 12, 2023, 3:42 pm
#297
Join Date: Jan 2022
Location: Amsterdam
Programs: QR Platinum, HH Diamond, FB Gold
Posts: 35
Could those please who contacted KLM detail a bit more about:
1) how they contacted
2) what they said exactly to KLM
3) what options were given or was it a simple oh sorry we put the ticket back again
Thanks so much you all! And am happy for those who got tickets back. Well done!
1) how they contacted
2) what they said exactly to KLM
3) what options were given or was it a simple oh sorry we put the ticket back again
Thanks so much you all! And am happy for those who got tickets back. Well done!
- Called KLM (Dutch service center)
- Said that my ticket was somehow cancelled and that no reason was given (of course I received the cancellation email due to an error price)
- Agent said that she would discuss it with her colleague and will put me on hold. After being on hold for around 8 minutes, she came back mentioning that the ticket is active again.
Call was very short in the end, no options were given at all and it was all resolved very fast.
But!! Everything looked good for the first hour, but it now only shows an AMS - SIN leg! Other flights are not there anymore in the booking + the tickets became "non refundable" instead of full flex as before.
So very strange, I'm going to wait this out for now.
Dec 12, 2023, 3:55 pm
#298
Join Date: Sep 2023
Posts: 41
My experience - UK based; OSL > AMS > KUL
1) how they contacted: WhatsApp to KLM contact (assume this is Netherlands based as it's a +31 number)
2) what they said exactly to KLM: told them that "I'm unsure why my ticket was cancelled" (I am, given the short nature of the email); I also requested (per above screenshot) to confirm that the ticket would still be in business class if re-issued
3) what options were given or was it a simple’ oh sorry we put the ticket back again’: no options were given, I received a message the next day simply stating that the documents had been sent to me - the documents here being re-issued confirmation of my booking.
My booking appears exactly as I purchased, the only thing that changed was my pre-selected seats for both legs were removed, I simply re-selected these in "My Trips" on KLM's website.
I too, am going to wait this out. I have two flight options (one KLM, one CX) for this particular trip, the cost difference between the two is relatively manageable (when allowing for positioning flights + time off work + hotels) so I'll be making a call on which option excites me more two weeks out.
Ultimately it's a trade off between a KLM house and many hours in the T3 Cathay lounge...
1) how they contacted: WhatsApp to KLM contact (assume this is Netherlands based as it's a +31 number)
2) what they said exactly to KLM: told them that "I'm unsure why my ticket was cancelled" (I am, given the short nature of the email); I also requested (per above screenshot) to confirm that the ticket would still be in business class if re-issued
3) what options were given or was it a simple’ oh sorry we put the ticket back again’: no options were given, I received a message the next day simply stating that the documents had been sent to me - the documents here being re-issued confirmation of my booking.
My booking appears exactly as I purchased, the only thing that changed was my pre-selected seats for both legs were removed, I simply re-selected these in "My Trips" on KLM's website.
I too, am going to wait this out. I have two flight options (one KLM, one CX) for this particular trip, the cost difference between the two is relatively manageable (when allowing for positioning flights + time off work + hotels) so I'll be making a call on which option excites me more two weeks out.
Ultimately it's a trade off between a KLM house and many hours in the T3 Cathay lounge...
Dec 12, 2023, 4:28 pm
#299
Join Date: Dec 2023
Posts: 1
Dec 12, 2023, 4:45 pm
#300
Join Date: Feb 2007
Posts: 9