Hoias

maybe this could be helpful.
these are „my“ fare rules at time of booking for return FCO-MAD-BOG
Fare was shown as R business promotional:
Fare Basis RNNN1O/IAP1
AIR_CRS_POLICIES_PREFIX value

06:

TRAVEL FROM INBOUND TRANSATLANTIC SECTOR MUST COMMENCE NO EARLIER THAN 7 DAYS AFTER DEPARTURE OF THE OUTBOUND TRANSATLANTIC SECTOR.

07:

TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.

14:

VALID FOR TRAVEL COMMENCING ON/BEFORE 30NOV20.

16:

CANCELLATIONS PER DIRECTION CHARGE USD 250.00/EUR 200.00 FOR NO-SHOW. BEFORE DEPARTURE PER DIRECTION CHARGE USD 125.00/EUR 100.00 FOR CANCEL/REFUND. CHILD/INFANT DISCOUNTS APPLY. AFTER DEPARTURE PER DIRECTION CHARGE USD 125.00/EUR 100.00 FOR CANCEL/REFUND. CHILD/INFANT DISCOUNTS APPLY. CHANGES PER TICKET CHARGE USD 375.00/EUR 300.00 FOR NO-SHOW. BEFORE DEPARTURE PER TICKET CHARGE USD 250.00/EUR 200.00 FOR REISSUE. CHILD/INFANT DISCOUNTS APPLY. AFTER DEPARTURE PER TICKET CHARGE USD 250.00/EUR 200.00. CHILD/INFANT DISCOUNTS APPLY. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. ------------------------------ WAIVED FOR DEATH OF A PASSENGER AND PASSENGERS TRAVELLING COMPANIONS. ------------------------------ NO SHOW IS WHEN A PASSENGER HAS NOT ADVISED THE AIRLINE THAT THEY WILL NOT BE ABLE TO MAKE THE FLIGHT THEY ARE BOOKED ON. ------------------------------ CHARGE FOR CHANGES APPLIES PER TRANSACTION/TICKET AND PERSON TO ALL PASSENGER TYPES. CHARGE FOR CANCELLATION APPLIES PER DIRECTION TO ALL PASSENGER TYPES. ------------------------------ A CHANGE IS A DATE/FLIGHT/ROUTING/BOOKING CODE CHANGE. ------------------------------ IN CASE OF RESERVATION CHANGES AND REISSUE AFTER SCHEDULED FLIGHT NO SHOW PENALTY WILL BE APPLIES. OTHERWISE THE TICKET WILL ONLY BE VALID FOR REFUND IF APPLICABLE. REFUND MUST BE MADE BEFORE SCHEDULED FLIGHT. OTHERWISE NO SHOW PENALTY APPLIES. ------------------------------ WHEN MORE THAN ONE FARE COMPONENT IS CHANGED THE HIGHEST PENALTY OF ALL CHANGED FARE COMPONENTS WITH THE JOURNEY APPLIES. ------------------------------ WHEN COMBINING NON-REFUNDABLE FARES WITH A REFUNDABLE FARES 1-THE AMOUNT PAID ON EACH REFUNDABLE FARE COMPONENT IS REFUNDED 2-THE AMOUNT PAID ON EACH NON-REFUNDABLE FARE COMPONENT WILL NOT BE REFUNDED 3-WHEN COMBINING FARES CHARGE THE SUM OF THE CANCELLATION FEES OF ALL CANCELLED FARE COMPONENTS ------------------------------ REFUND OF UNUSED TAXES FEES AND CHARGES PAID TO THIRD PARTIES PERMITTED. ASSOCIATED CARRIER IMPOSED CHARGES WILL NOT BE REFUNDED. ------------------------------ REFUND AND CHANGES ARE PERMITTED WITHIN TICKET VALIDITY UNDER FARE CONDITIONS. ------------------------------ ANY NON-REFUNDABLE AMOUNT AND/OR CANCELLATION PENALTY FROM A PREVIOUS TICKET REMAINS NON- REFUNDABLE FOLLOWING A CHANGE. ------------------------------ TICKET IS NOT TRANSFERABLE TO ANOTHER PERSON. ----------------------------------------------- ----REPRICING CONDITIONS ---- A.BEFORE DEPARTURE OF JOURNEY WHEN THE FISRT FARE COMPONENT IS CHANGED THE ITINERARY MUST BE RE-PRICED USING CURRENT FARES IN EFFECT ON THE DATE THE TICKET IS REISSUED. B.BEFORE DEPARTURE OF JOURNEY WHEN CHANGES ARE TO BOOKING CODE ONLY IN THE FIRST FARE COMPONENT AND RESULT IN A HIGHER FARE THE ITINERARY MUST BE RE- PRICED USING HISTORICAL FARES IN EFFECT ON THE PREVIOUS TICKETING DATE OR USING CURRENT FARE IN EFFECT ON THE DATE THE TICKET IS REISSUED - WICHEVER IS LOWER. C. BEFORE DEPARTURE OF JOURNEY WHEN THERE ARE NO CHANGES TO THE FIRST FARE COMPONENT BUT OTHER FARE COMPONENTS ARE CHANGED THE ITINERARY MUST BE RE-PRICED USING HISTORICAL FAERS IN EFFECT ON THE PREVIOUS TICKETING DATE OR USING CURRENT FARES IN EFFECT ON THE DATE THE TICKET IS REISSUED - WHICHEVER IS LOWER. D. AFTER DEPARTURE OF JOURNEY THE ITINERARY MUST BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON THE PREVIOUS TICKETING DATE. ----------------------------------------------- WHEN THE ITINERARY RESULT IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED ANY APPLICABLE CHANGE FEE APPLIES. ----------------------------------------------- WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE THE CHANGE FEE APPLIES AND NO CREDIT OF THE RESIDUAL AMOUNT WILL BE MADE.

jorun

never believe to an agent over the phone about the segment drop. I would ask for a written statement or to quote the Iberia contract of carriage.

mgo72

She did NOT want to write by email. She told me her name, date and hour of recordings.

wmaciej

Were you due to travel soon? I wonder if I can drop my first sector in October....

mgo72

End of march to Bogota.

SK AAR

Wauw, you are optimistic. You do realise that by tomorrow you will not be able to enter Colombia from Europe?

https://www.iata.org/contentassets/e...v-measures.pdf

mgo72

Hello,

Yes i al aware that is why I called to change flights. When I called Colombia did not have the ban. Only Milan was cancelled.

Unionruler

That doesn't say you can't enter. In fact it sounds like Colombia is happy to let you transit or depart early.

SK AAR

My guess is that you will not even be allowed to board in MAD, but good luck!

nilsrtw

"As of 16 March 2020 and until May 30th, all foreign travelers are banned entry. Nationals, legal residents, diplomats are exempt and will be subject to 14 days quarantine. [...]"

I guess transit might be okay but that's it. I had a trip coming up in early May which isn't going to happen now..

raporot

so Colombia closing borders for anyone, so now we have right for full refund?

tropikey

As far as I understand, only if your travel dates are within period indicated earlier.

raporot

my dates its within these dates, will try...i dont need voucher of company who will be bankrupt in 2 months.

iEimis

A pretty strong statement. If you think that IAG (Parent of IB) that has the most, spare cash capital will be bankrupt in 2 months then the whole EU aviation industry will cease to exist in 2 weeks.

raporot

we will see these summer @who is [email protected], many company go bankrupt....