[Premium Fare Gone]: EK：KUL-DXB in First Class RT for $1307
Jan 8, 2019, 6:24 am
#286
Join Date: Jan 2019
Posts: 10
I'm not sure about Sauron(kidding) but if my reservation was not removed from both mh and ek, I'd still turn up at the airport to demand for my flight. I know some people have to reposition to kl to catch the flight, that's why they are nervous and called the airlines but I happen to be at kl next month
Jan 8, 2019, 8:04 am
#287
Join Date: Jan 2010
Posts: 7
Wow, MH is just a waste of time. MH giving Orbitz the run around and having me on hold for 1 1/2 hours. Orbitz got bounced around to 3 different agents with only that the reservation was suspended and to email MH. The initial excuse was it was cancelled due to a duplicate booking. Now I wait for 4-5 days for a response. Card has been charged and it has been ticketed, but suspended. Glad to have Orbitz fighting this one for me!
Jan 8, 2019, 8:44 am
#288
Join Date: Aug 2017
Location: SYD
Programs: AS MVP Gold
Posts: 34
Wow, MH is just a waste of time. MH giving Orbitz the run around and having me on hold for 1 1/2 hours. Orbitz got bounced around to 3 different agents with only that the reservation was suspended and to email MH. The initial excuse was it was cancelled due to a duplicate booking. Now I wait for 4-5 days for a response. Card has been charged and it has been ticketed, but suspended. Glad to have Orbitz fighting this one for me!
Jan 8, 2019, 1:16 pm
#289
Join Date: Nov 2009
Location: East Berlin
Posts: 1,533
Called Expedia regarding a refund. Expedia contacted MH. Expedia said that MH had suspended the ticket but had not cancelled the ticket. MH were looking at reinstating the ticket but in the correct class...
Palmer
Palmer
Last edited by Palmer; Jan 8, 2019 at 3:45 pm Reason: Not a typo. AUTOCORRECT
Jan 8, 2019, 1:26 pm
#290
Join Date: Jul 2015
Location: AMS / LOP
Programs: HH Diamond, IHG Diamond Amb., Marriott Gold, FB Plat, BAEC Silver
Posts: 482
Jan 8, 2019, 2:26 pm
#292
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 640
I don't book many error fares but the ones I booked in the past were always honored so this situation is new to me. If they change this to economy or business can I just contact the OTA I booked with (Orbitz) and ask a refund or is the process much more difficult?
Jan 8, 2019, 3:06 pm
#293
Join Date: Jul 2014
Location: Australia
Programs: KrisFlyer, AA, Qantas, SPG, Marriott
Posts: 592
I have no doubt this deal was partly killed and cancelled due to SO MANY people calling EK and MH demanding to know their booking references. How has no one learnt that the best way is to ride out a mistake fare is to keep quiet and stay under the radar.
I also agree that MAS's handling of the affair has been pretty terrible - it seems like people who are willing to wait and see do have a case with the Malaysian version of DOT - so I'd be curious to see. I already have another Qatar flight booked as replacement in case this didn't go through - so I have nothing to lose
I also agree that MAS's handling of the affair has been pretty terrible - it seems like people who are willing to wait and see do have a case with the Malaysian version of DOT - so I'd be curious to see. I already have another Qatar flight booked as replacement in case this didn't go through - so I have nothing to lose
Jan 8, 2019, 3:34 pm
#294
Join Date: Oct 2014
Programs: *G / OWS / STE+
Posts: 60
I don't book many error fares but the ones I booked in the past were always honored so this situation is new to me. If they change this to economy or business can I just contact the OTA I booked with (Orbitz) and ask a refund or is the process much more difficult?
I have no doubt this deal was partly killed and cancelled due to SO MANY people calling EK and MH demanding to know their booking references. How has no one learnt that the best way is to ride out a mistake fare is to keep quiet and stay under the radar.
I also agree that MAS's handling of the affair has been pretty terrible - it seems like people who are willing to wait and see do have a case with the Malaysian version of DOT - so I'd be curious to see. I already have another Qatar flight booked as replacement in case this didn't go through - so I have nothing to lose
I also agree that MAS's handling of the affair has been pretty terrible - it seems like people who are willing to wait and see do have a case with the Malaysian version of DOT - so I'd be curious to see. I already have another Qatar flight booked as replacement in case this didn't go through - so I have nothing to lose
I have asked for details of MH formal complaints procedure (according to MAVCOM it should be on the e-ticket receipt but it isn’t) to get the ball rolling
Last edited by bosskh; Jan 8, 2019 at 3:44 pm
Jan 8, 2019, 7:30 pm
#295
Join Date: Nov 2013
Programs: NZ
Posts: 1,554
Update: I contacted Orbitz about a refund. They contacted MH who asked for an email request, which Orbitz has done. We await MH's response.
It is interesting that MH are consistently using the word "suspended" in the case of the EK flights, but that could just be MHspeak for "cancelled". Maybe they think it sounds better!
It is interesting that MH are consistently using the word "suspended" in the case of the EK flights, but that could just be MHspeak for "cancelled". Maybe they think it sounds better!
Jan 8, 2019, 7:43 pm
#296
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Malaysia Airlines being dishonest and unprofessional? Say it ain't so.
That airline is a complete waste of time and only responds properly when you file a complaint with MAVCOM which is what I urge people to do.
That airline is a complete waste of time and only responds properly when you file a complaint with MAVCOM which is what I urge people to do.
Jan 8, 2019, 8:56 pm
#299
Join Date: Nov 2013
Programs: NZ
Posts: 1,554
Won't make much difference to me as I was due to travel on Monday, but as a matter of principle I would like to do it. If you have bookings further out then I would definitely recommend this approach as the MAVCOM rules are quite clear that MH cannot impose a price increase after payment has been made and the ticket issued.