[PREM FARE GONE] (First): BA, AA : PRG - CUN or MEX $799
Aug 28, 2015, 8:15 am
#451
Join Date: Aug 2004
Posts: 1,006
You/We took advantage of someone else's mistake.
Sometimes you/we don't get caught and can enjoy the loot, some other times you/we are stopped from enjoying what you/we weren't entitled to in the first place.
It's a game that comes with some rules. Don't call the airline, don't book positioning until couple of weeks later and, last but not least, don't whine as a baby that:
- you'll never fly the airline again
- customer care sucks because they won't honor the mistake
- DOT and government are not enforcing them to let you fly a well deserved First class ticket
and so on
Sometimes you/we don't get caught and can enjoy the loot, some other times you/we are stopped from enjoying what you/we weren't entitled to in the first place.
It's a game that comes with some rules. Don't call the airline, don't book positioning until couple of weeks later and, last but not least, don't whine as a baby that:
- you'll never fly the airline again
- customer care sucks because they won't honor the mistake
- DOT and government are not enforcing them to let you fly a well deserved First class ticket
and so on
Aug 28, 2015, 8:19 am
#452
Join Date: Aug 2004
Posts: 1,006
It's not that difficult to code a CRM system to trigger an email on flight cancellation.........
....
Of course on this occasion I was fully aware that the flight was an error fare but it does not position BA well from a CS perspective in my book when flying seriously.
....
Of course on this occasion I was fully aware that the flight was an error fare but it does not position BA well from a CS perspective in my book when flying seriously.
As you are fully aware of, these kinds of booking aren't managed with the usual CRM system, hence not triggering the usual emails.
Aug 28, 2015, 8:24 am
#454
Join Date: Apr 2012
Posts: 231
It's a game that comes with some rules. Don't call the airline, don't book positioning until couple of weeks later and, last but not least, don't whine as a baby that:
- you'll never fly the airline again
- customer care sucks because they won't honor the mistake
- DOT and government are not enforcing them to let you fly a well deserved First class ticket
and so on
* I am surprised that they do not notify flight cancellations.
* I would not be encouraged to fly with them based on this.
No more no less.
This Tequilagate was a bit of fun for me, but it has reminded me of why I converted from BA quite a few years ago.
Last edited by ABeautifulPlaceInThe; Aug 28, 2015 at 8:33 am
Aug 28, 2015, 8:29 am
#455
Join Date: Mar 2014
Location: LUX
Programs: BAEC Gold, MILLEMIGLIA Freccia Alata, M&M Blue
Posts: 406
I had a flight on hold on AA, just called now to make the payment and my flight was ticketed while on the phone again, like yesterday.
Everything is confirmed and I did received the ETKT.
Everything is confirmed and I did received the ETKT.
Aug 28, 2015, 8:30 am
#456
Join Date: Apr 2012
Posts: 231
Cancel flight > Raise ticket to CS > CS contact customer
Aug 28, 2015, 8:35 am
#457
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,969
Aug 28, 2015, 8:38 am
#458
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
I hope you will fly, but even having an eticket number starting with 125 does not mean that you ACTUALLY will fly.
Aug 28, 2015, 8:40 am
#459
Join Date: May 2013
Location: GVA, BSL, ZRH
Programs: A3*, HH, club carlson: all gold and bonvoy plat
Posts: 466
Sorry for the dumb question. How do I get the ETKT. I received the confirmation mail w/o any ETKT number and it shows ticketed on AA.com but can't see the number as well. Where do I have to look/clic the find the ETKT number ?
Aug 28, 2015, 8:58 am
#460
Join Date: Aug 2015
Location: London, UK
Programs: BA GGL
Posts: 1,578
Presently playing full blast at BAHQ: https://open.spotify.com/track/51uE7lUza1RqcmFZ2bDijv
Aug 28, 2015, 8:58 am
#461
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,164
Click on 'Print itinerary and receipt' on the right and it will display receipt in a new window where at the bottom you'll see a number starting with 001.
Aug 28, 2015, 9:03 am
#462
Join Date: May 2013
Location: GVA, BSL, ZRH
Programs: A3*, HH, club carlson: all gold and bonvoy plat
Posts: 466
Aug 28, 2015, 9:14 am
#463
Join Date: Jan 2010
Location: Brussels,Belgium
Posts: 191
BA is calling
BA just gave me a call. They initially tried to contact me using a 'hidden' number, 20 minutes later they tried again with a +44 number.
Decided to accept the call to see how they are handling this. They clearly wanted to cover their *ss, as they immediately stated the conversation was being recorded. The lady told me she was from the BA Service Department and asked me if I had received their cancellation email (I did not). She was instructed to call me by revenue management to inform me my ticket was cancelled and my boarding passes invalid due to a 'pricing error' - the fare was supposed to be economy class. She repeated a number of statements several times to make sure I would not be able to state the airline didn't inform me in advance. Revenue management was giving me the option to still make the trip... in Y. Again a trick to make sure I cannot state they denied me boarding.
Anyway, all more or less as expected. Could have ignored the call but would have received the same info at PRG. Could have been lucky with cancellations only handled after the weekend, but not this time. Congrats to all those who departed today!
Decided to accept the call to see how they are handling this. They clearly wanted to cover their *ss, as they immediately stated the conversation was being recorded. The lady told me she was from the BA Service Department and asked me if I had received their cancellation email (I did not). She was instructed to call me by revenue management to inform me my ticket was cancelled and my boarding passes invalid due to a 'pricing error' - the fare was supposed to be economy class. She repeated a number of statements several times to make sure I would not be able to state the airline didn't inform me in advance. Revenue management was giving me the option to still make the trip... in Y. Again a trick to make sure I cannot state they denied me boarding.
Anyway, all more or less as expected. Could have ignored the call but would have received the same info at PRG. Could have been lucky with cancellations only handled after the weekend, but not this time. Congrats to all those who departed today!
Last edited by bartla; Aug 28, 2015 at 9:19 am
Aug 28, 2015, 9:18 am
#464
Join Date: Aug 2008
Location: Netherlands
Programs: TK Elite, QR Gold
Posts: 1,272
Sorry to hear about this buddy.
My flights booked on BA.com are gone but aa.com still shows them all.
I don't know for how long though
My flights booked on BA.com are gone but aa.com still shows them all.
I don't know for how long though
BA just gave me a call. They initially tried to contact me using a 'hidden' number, 20 minutes later they tried again with a +44 number.
Decided to accept the call to see how they are handling this. They clearly wanted to cover their *ss, as they immediately stated the conversation was being recorded. The lady told me she was from the BA Service Department and asked me if I had received their cancellation email (I did not). She was instructed to call me by revenue management to inform me my ticket was cancelled and my boarding passes invalid due to a 'pricing error' - the fare was supposed to be economy class. She repeated a number of statements several times to make sure I would not be able to state the airline didn't inform me in advance. Revenue management was giving me the option to still make the trip... in Y. Again a trick to make sure I cannot state they denied me boarding.
Anyway, all more or less as expected. Could have ignored the call but would have got the same info at PRG. Could have been lucky with cancellations only handled after the weekend, but not this time. Congrats to all those who departed today!
Decided to accept the call to see how they are handling this. They clearly wanted to cover their *ss, as they immediately stated the conversation was being recorded. The lady told me she was from the BA Service Department and asked me if I had received their cancellation email (I did not). She was instructed to call me by revenue management to inform me my ticket was cancelled and my boarding passes invalid due to a 'pricing error' - the fare was supposed to be economy class. She repeated a number of statements several times to make sure I would not be able to state the airline didn't inform me in advance. Revenue management was giving me the option to still make the trip... in Y. Again a trick to make sure I cannot state they denied me boarding.
Anyway, all more or less as expected. Could have ignored the call but would have got the same info at PRG. Could have been lucky with cancellations only handled after the weekend, but not this time. Congrats to all those who departed today!