[PREM FARE GONE] (First): BA, AA : PRG - CUN or MEX $799
Aug 28, 2015, 9:36 am
#466
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
BA just gave me a call. They initially tried to contact me using a 'hidden' number, 20 minutes later they tried again with a +44 number.
Decided to accept the call to see how they are handling this. They clearly wanted to cover their *ss, as they immediately stated the conversation was being recorded. The lady told me she was from the BA Service Department and asked me if I had received their cancellation email (I did not). She was instructed to call me by revenue management to inform me my ticket was cancelled and my boarding passes invalid due to a 'pricing error' - the fare was supposed to be economy class. She repeated a number of statements several times to make sure I would not be able to state the airline didn't inform me in advance. Revenue management was giving me the option to still make the trip... in Y. Again a trick to make sure I cannot state they denied me boarding.
Anyway, all more or less as expected. Could have ignored the call but would have received the same info at PRG. Could have been lucky with cancellations only handled after the weekend, but not this time. Congrats to all those who departed today!
Decided to accept the call to see how they are handling this. They clearly wanted to cover their *ss, as they immediately stated the conversation was being recorded. The lady told me she was from the BA Service Department and asked me if I had received their cancellation email (I did not). She was instructed to call me by revenue management to inform me my ticket was cancelled and my boarding passes invalid due to a 'pricing error' - the fare was supposed to be economy class. She repeated a number of statements several times to make sure I would not be able to state the airline didn't inform me in advance. Revenue management was giving me the option to still make the trip... in Y. Again a trick to make sure I cannot state they denied me boarding.
Anyway, all more or less as expected. Could have ignored the call but would have received the same info at PRG. Could have been lucky with cancellations only handled after the weekend, but not this time. Congrats to all those who departed today!
Aug 28, 2015, 9:47 am
#468
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
My holds are still up on AA.com.
Just as a reminder to my fellow Western Hemisphere folks, these holds will expire at 11:59PM CEST, which is 4:59PM US Central time. Definitely will be a 0% chance of ticketing after that time.
Just as a reminder to my fellow Western Hemisphere folks, these holds will expire at 11:59PM CEST, which is 4:59PM US Central time. Definitely will be a 0% chance of ticketing after that time.
Aug 28, 2015, 9:49 am
#469
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,757
If they try to deny you boarding, then they must reroute you under similar conditions!
Aug 28, 2015, 9:51 am
#470
Join Date: Aug 2002
Posts: 643
Don't forget that under EU261, involuntary downgrade gets you 75% of your 'fare' back. Whatever that was. Also, I'd imagine that is for a single class downgrade (to J in this case), but I don't know of any examples where this has ever been tested in court.
Aug 28, 2015, 9:53 am
#471
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,471
Real shame that this didn't work out but given BA's recent history it is no surprise. I would be quite worried about clearedforlanding's situation and I hope they just write his/her ticket off as 'one that got away'. But I think he/she might be looking at Y on the way home and who knows how vindictive the BA lawyers will get.
Aug 28, 2015, 9:59 am
#473
Join Date: Aug 2015
Programs: Virtuoso Luxury Travel Agent; Bonvoy Titanium Elite; Hilton Diamond
Posts: 665
Real shame that this didn't work out but given BA's recent history it is no surprise. I would be quite worried about clearedforlanding's situation and I hope they just write his/her ticket off as 'one that got away'. But I think he/she might be looking at Y on the way home and who knows how vindictive the BA lawyers will get.
Aug 28, 2015, 10:13 am
#476
Join Date: Apr 2012
Posts: 231
Jose, it may have had some of the effects you mention but it would not be intentional.It also has had some negative effects.
BA cannot unilaterally engage in a Guerilla marketing campaign that requires it's OW partners to include AA & IAG sibling Iberia to clean up the sh**,
BA cannot unilaterally engage in a Guerilla marketing campaign that requires it's OW partners to include AA & IAG sibling Iberia to clean up the sh**,
Aug 28, 2015, 10:15 am
#477
Join Date: Aug 2004
Posts: 1,006
Aug 28, 2015, 10:21 am
#478
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,038
I haven't been to the CCR in a few years so decided to grab BA metal... let's see how this pans out...
Aug 28, 2015, 10:22 am
#479
Join Date: Apr 2012
Posts: 231
Aug 28, 2015, 10:33 am
#480
Join Date: Feb 2001
Location: SEA once more (previously CDG and NRT)
Programs: Former DL DM and UA 1k, now a J class free agent (UA Gold, AS MVP Gold)
Posts: 2,451