(Gone) RGN - SFO in F $450 one way AI; other N. America cities included
May 3, 2012, 7:09 pm
#1847
Join Date: Aug 2007
Posts: 740
May 3, 2012, 7:09 pm
#1848
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,339
Here's what I just got when I asked for the number of their legal department.....
The contract is between the supplier (Korean Airlines) and the purchaser (you). If you feel you have legal grounds for action, it is the Korean Airlines legal department that you might consider contacting.
The fares offered were published by the airlines not the agency. To that end, we followed their requirement to cancel all impacted bookings. It was not Vayama's decision or in our control. Your booking remains canceled and will not be reinstated.
Sincerely,
**********
The contract is between the supplier (Korean Airlines) and the purchaser (you). If you feel you have legal grounds for action, it is the Korean Airlines legal department that you might consider contacting.
The fares offered were published by the airlines not the agency. To that end, we followed their requirement to cancel all impacted bookings. It was not Vayama's decision or in our control. Your booking remains canceled and will not be reinstated.
Sincerely,
**********
And at a minimum, based on the DOT law, the remedy should have been an offer to consumers of a purchase at a new fare and not immediate cancellation (although even that is debatable since the tickets were already issued).
May 3, 2012, 7:11 pm
#1849
Join Date: Jan 2008
Location: KATL
Programs: DL DM/2MM
Posts: 2,036
18sas, I have similar problem in that my booking thru a Spanish website has my names reversed, ie in your example, as family name = JOHN and given name = DOE, so that to find my booking under TG website, I have to enter rsvn code and surname as JOHN (and the rsvn is there on the TG website).
My eticket is DL (006) stock and my airlines are TG, CI, and DL operated by KLM. Would it present problems if I contact the TA being travelgenio.com to correct the family/given names reversal? IE, will they say that represents a cancellation and need a re-booking (and repricing)?
My eticket is DL (006) stock and my airlines are TG, CI, and DL operated by KLM. Would it present problems if I contact the TA being travelgenio.com to correct the family/given names reversal? IE, will they say that represents a cancellation and need a re-booking (and repricing)?
Maybe someone more knowledgeable and experienced in these matters can help and give advice.
May 3, 2012, 7:12 pm
#1850
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,409
Reading the DOT regulations, I think the way is supposed to work is that airlines/otas shouldn't confirm and charge the card until they are sure of the price, once they give the go ahead then it doesn't matter if its error, different rules or other.
I am no expert just my own personal interpretation
I am no expert just my own personal interpretation
Full disclosure: I bought one ticket. I paid a few hundred $ more than some of the other posted fares. I intended to, and probably still will, go to Myanmar.
I'm not saying that my position is that every airline WOULD do that, just that if a situation like like were to stand it would mean that they COULD do that. Say you have to go somewhere that one airline is the only option? Where are you then? You have no choice what to fly.
I understand and respect your position that my views are on the extreme end. I just disagree and want to fly in C on an SQ 388 for cheap, and am willing to suffer through not one but TWO legs on DL to do so.
I'm not saying that my position is that every airline WOULD do that, just that if a situation like like were to stand it would mean that they COULD do that. Say you have to go somewhere that one airline is the only option? Where are you then? You have no choice what to fly.
I understand and respect your position that my views are on the extreme end. I just disagree and want to fly in C on an SQ 388 for cheap, and am willing to suffer through not one but TWO legs on DL to do so.
the only reason this is muddled slightly is because of the very low fare. many people are not coming to this as completely innocent bystanders, they are taking advantage if a situation they know if out of the ordinary.
that may affect your eventual remedies.
if airline x routinely decided it could get higher fares, so decided to cancel tickets, courts may consider specific performance as an appropriate remedy for example.
but here the remedies may be more limited... maybe to all your incidentals for example (as we saw with previous fare errors (yes I know we are not calling this fare an error.. I was just using that for want of a better term)).
although the new DOT advice does seem to add more protection, but this is very new and I think we have yet to see how the dot handles it.
don't get me wrong... I'm not saying any of this is excusable... the airlines have had long enough to resolve it. I jet don't know whether the argument is strong enough to force specific performance?
May 3, 2012, 7:13 pm
#1851
Join Date: Nov 2010
Location: MEX-LIS
Programs: QR-PLT, AM-Platino, TK-Elite
Posts: 298
May 3, 2012, 7:19 pm
#1853
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,956
May 3, 2012, 7:19 pm
#1854
Join Date: Jun 2009
Location: EWR PHL JFK
Programs: AA PLT, HH Gold, Marriott Gold
Posts: 200
Those who have a PG segment
It seems like International bookings will not be able to access their online reservation system (that is only for domestic flights or domestic bookings apparently) However if you create an account with them and attempt to "exchange flight" you can confirm whether or not your reservation is in their system.
May 3, 2012, 7:22 pm
#1856
Join Date: Nov 2009
Location: Trenton, NJ (PHL, EWR)
Programs: A3 Gold, BA Bronze
Posts: 1,633
This sure has made an otherwise dull workweek exciting though, hasn't it? I've only needed 3-4 cups of coffee to stay awake.
May 3, 2012, 7:26 pm
#1857
Join Date: Nov 2010
Location: MEX-LIS
Programs: QR-PLT, AM-Platino, TK-Elite
Posts: 298
If it's TG stock you can see it in TG's website. Or else the only way is via online check-in on KE website but you wont see your ticket, just to see whether it's still in their system or not.
May 3, 2012, 7:26 pm
#1858
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,038
So I filled a DOT complaint against KE/CheapoAir. I prepared a very sweet letter that I'm sending out to Cheapo soon. DOT regulations gives us some very strong footing on this deal. Especially since most emails from Vayama/Cheapo/etc had ticket numbers, so the ticket was issued.
I might need to pay my local Small Claims court a visit, but I think that they don't have much of a case...
I might need to pay my local Small Claims court a visit, but I think that they don't have much of a case...
May 3, 2012, 7:27 pm
#1859
Join Date: Jan 2011
Location: San Francisco
Programs: AS MVP Gold, Hilton Diamond
Posts: 700
For those that have been around the block a couple times on these deals, what's a realistic outcome to expect for those that had their tix cancelled?
May 3, 2012, 7:29 pm
#1860
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,347
A small group of individuals fights for their tickets
99% of people move on.
Having said that, there are still people with plenty uncancelled tickets - so we are not at the end of the waiting stage yet.