(Gone) RGN - SFO in F $450 one way AI; other N. America cities included
May 3, 2012, 5:07 pm
#1801
Join Date: Mar 2005
Location: West Seattle
Posts: 600
Have received emails from Vayama claiming that the DOT reference does not apply to them and they act on instructions from the airlines. They blame flyertalk and other boards for blowing this situation out of control.
Vayama is reading Flyertalk, so I say come out and say hello and tell us why the law does not apply to you.
Vayama is reading Flyertalk, so I say come out and say hello and tell us why the law does not apply to you.
Dear Customer –
Recently you completed a booking through our website which we are unable to satisfy due to a fare pricing issue tied to a currency devaluation which in turn caused the fares at that time to be dramatically lower than required.
May 3, 2012, 5:07 pm
#1802
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, DL Plat, Marriott Titanium Lifetime Elite, Hilton Gold, Hyatt Globalist
Posts: 1,872
Have received emails from Vayama claiming that the DOT reference does not apply to them and they act on instructions from the airlines. They blame flyertalk and other boards for blowing this situation out of control.
Vayama is reading Flyertalk, so I say come out and say hello and tell us why the law does not apply to you.
Vayama is reading Flyertalk, so I say come out and say hello and tell us why the law does not apply to you.
May 3, 2012, 5:10 pm
#1803
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,827
Thats blatantly false (not your statement, but the Vayama argument). If the AIRLINES are at fault, let the AIRLINES cancel the tickets. Vayama is canceling the tickets, as they provided us with notice. If someone else is canceling them, let THEM contact us, as they have our details in the ticket. As a seller of travel, Vayama must abide by the law.
I'm quite sure they never received this, as their answers and actions are very much panic reactions with no thought.
They have given me a number of different versions and facts within a very limited timeframe.
I'm sure the DOT will be quite happy to fine them and (if needed) any lawyer can easily go after them.
May 3, 2012, 5:15 pm
#1804
Join Date: Dec 2009
Location: ICT
Programs: AA ExP
Posts: 1,860
Thats blatantly false (not your statement, but the Vayama argument). If the AIRLINES are at fault, let the AIRLINES cancel the tickets. Vayama is canceling the tickets, as they provided us with notice. If someone else is canceling them, let THEM contact us, as they have our details in the ticket. As a seller of travel, Vayama must abide by the law.
I'm quite sure they never received this, as their answers and actions are very much panic reactions with no thought.
They have given me a number of different versions and facts within a very limited timeframe.
I'm sure the DOT will be quite happy to fine them and (if needed) any lawyer can easily go after them.
ETA: Please don't PM asking me to ticket stuff for you. My managers are already annoyed at the hassle and how it might negatively impact our VERY good relationship with KE. I don't want to add to that.
Last edited by HansGolden; May 3, 2012 at 5:25 pm
May 3, 2012, 5:17 pm
#1805
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,827
I'm quite sure KE asked them to cancel. I have no doubt about that. KE did the same to our agency. Very brilliant of KE to do so because when the TA voluntarily cancels, then it's the TA breaking the law, not KE. We're refusing KE's request to cancel because we will not break the law on their behalf.
May 3, 2012, 5:18 pm
#1806
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,339
May 3, 2012, 5:19 pm
#1807
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,526
However, having taken major corporations to court, it's been a fantastic learning experience regardless of the outcome. I don't suspect this will get that far...airlines are highly unlikely to defend dozens of cases being brought against them on this.
May 3, 2012, 5:23 pm
#1808
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,827
However, it has become quite clear to me that someone at Vayama told everyone to cancel all tickets to avoid receiving debit memos from all other airlines.
It seems they were not aware of the DOT rules. However, that is obviously none of my business, when you are a corporation operating in a certain business it is your role to find out what laws apply and to make sure any actions you take do not go against these.
I am sure that at this point in time there is a lot of head scratching going on at Viyama HQ.
May 3, 2012, 5:23 pm
#1809
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, DL Plat, Marriott Titanium Lifetime Elite, Hilton Gold, Hyatt Globalist
Posts: 1,872
I suggest everyone asks them to send proof of communication from the relevant airline in question, showing that they were instructed to cancel the tickets.
I'm quite sure they never received this, as their answers and actions are very much panic reactions with no thought.
They have given me a number of different versions and facts within a very limited timeframe.
I'm sure the DOT will be quite happy to fine them and (if needed) any lawyer can easily go after them.
I'm quite sure they never received this, as their answers and actions are very much panic reactions with no thought.
They have given me a number of different versions and facts within a very limited timeframe.
I'm sure the DOT will be quite happy to fine them and (if needed) any lawyer can easily go after them.
May 3, 2012, 5:26 pm
#1811
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,526
Thats just it. No other TA's are canceling. Where are the cancellations from all the other TA's? They aren't happening. This is an action by Vayama. If it isn't, then they shouldn't be contacting us. By canceling our tickets, THEY are breaking the DoT rules. Its a HORRID metaphor, but just because someone ASKED you to kill someone, doesn't mean you can't be held responsible for murder.
I suspect KE did make that call, tricked Vayama into panicking...so far, other airlines are silent...and I've seen no airline-initiated cancelations.
May 3, 2012, 5:30 pm
#1812
Join Date: Nov 2009
Location: Trenton, NJ (PHL, EWR)
Programs: A3 Gold, BA Bronze
Posts: 1,633
I've contacted Delta. They confirm, though not in writing, that the cancellation was neither initiated nor completed by them, rather it was done by Vayama. On the phone to Vayama no to find out their current attempt to spin this in thier favor.
May 3, 2012, 5:30 pm
#1813
Join Date: Apr 2010
Posts: 519
Have received emails from Vayama claiming that the DOT reference does not apply to them and they act on instructions from the airlines. They blame flyertalk and other boards for blowing this situation out of control.
Vayama is reading Flyertalk, so I say come out and say hello and tell us why the law does not apply to you.
Vayama is reading Flyertalk, so I say come out and say hello and tell us why the law does not apply to you.
Either way I think Vayama may have to update their policies.
May 3, 2012, 5:32 pm
#1814
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, DL Plat, Marriott Titanium Lifetime Elite, Hilton Gold, Hyatt Globalist
Posts: 1,872
I tried calling them, and all I could get is their outsourced callcenter...even their number in California just hangs up on you. It seems that they are trying to not answer calls.
May 3, 2012, 5:35 pm
#1815
Join Date: Nov 2009
Location: Trenton, NJ (PHL, EWR)
Programs: A3 Gold, BA Bronze
Posts: 1,633
Ha, I just got the hang up as well. "Extension 192 is unavilable and the voicemailbox is full. Good bye."