YX Schedule Changes
#106

Join Date: Jan 2007
Location: Bay Area, CA
Programs: United Mileage Plus
Posts: 1,159
#107
Join Date: Feb 2007
Location: MKE
Programs: Midwest Miles, AirTran A+ Rewards
Posts: 1,445
Several people interviewed on TMJ4 last night said they could not trust Midwest and booked on AirTran. This has to be the worst PR debacle for Midwest. After TH is done with his hatchet work, it is time for him to leave.
#108
FlyerTalk Evangelist




Join Date: Jan 2005
Location: home = LAX
Posts: 26,113

Again , every airline you mentioned already serves LAX from somewhere else, so they're already serving the second largest city in the nation.
What you're asking them to do is to add MKE to their LAX flights, not to add LAX to their MKE flights. Airlines always look at service from their hub or focus city standpoint. So while Midwest looked it from MKE, the other airlines you mention (since they have neither hubs nor focus cities in MKE) will look at it from the LAX end. And from that end, why fly to MKE when there are so many bigger markets each of them don't yet fly to?
#109
FlyerTalk Evangelist




Join Date: Jan 2005
Location: home = LAX
Posts: 26,113
Lets stop with the misconception that all Midwest needs to do is focus on buisness travelers. An airline needs both buisness and leisure travelers. If you think all an airline needs to do is focus on buisness travelers you can ask Maxjet and EOS how that is working for them.
All of those people who are having their vacations to Orlando, FLL and LAX disrupted will remember this.
All of those people who are having their vacations to Orlando, FLL and LAX disrupted will remember this.
That's the trouble with most of the leisure market. It's filled with people who fly very occasionally, who pick airlines solely on price with convenience thrown in, and who tend to pick a different airline every time they fly anyway.
While it's true that an airline needs leisure travelers, it's because they need them to fill up the balance of the plane. But the balance has to include enough people (presumably business travelers, but occasionally a few leisure travelers) who are willing to pay higher fares that actually make the money for the airline.
#110

Join Date: Jan 2008
Posts: 3,638
With the very visible presence of Midwest in Wisconsin, northern Il, and at MCI, the restructuring picture has become a very emotional situation. Customers have genuinely loved the company; they now feel abandoned and hurt.
Like most carriers, some very unpleasant management decisions are being made, for the viability of the company. With Tim Hoeksema at the helm for so many years, he is the "face" of the company. Bear in mind, however, that he is an employee. At this stage, the impending changes are obviously as recommended by Seabury and TPG, but publicly seen as implemented by Hoeksema and company. Keep in mind that Hoeksema's roots are as a pilot. He has been there since the beginning and wants the company to keep flying.
All of the announced changes are strictly business decisions, and hopefully, good ones. Time will tell. If oil prices hold or continue to drop and then stabilize, the economy will start to rebound, as will this industry. The commercial aviation industry will never return to what it once was, but hopefully it will improve from what it will soon be.
Like most carriers, some very unpleasant management decisions are being made, for the viability of the company. With Tim Hoeksema at the helm for so many years, he is the "face" of the company. Bear in mind, however, that he is an employee. At this stage, the impending changes are obviously as recommended by Seabury and TPG, but publicly seen as implemented by Hoeksema and company. Keep in mind that Hoeksema's roots are as a pilot. He has been there since the beginning and wants the company to keep flying.
All of the announced changes are strictly business decisions, and hopefully, good ones. Time will tell. If oil prices hold or continue to drop and then stabilize, the economy will start to rebound, as will this industry. The commercial aviation industry will never return to what it once was, but hopefully it will improve from what it will soon be.
#111



Join Date: Dec 2007
Posts: 2,413
If you watch the link to the Mike Gousha interview posted above, you'll see how well Hoeksema did in answering the pointed questions posed to him.
Unlike YX spokesman Mike Brophy, Hoeksema was relaxed and answered the questions with ease. Like a good CEO, he shared more of the overall vision that he hopes will save Midwest from extinction. If only Brophy was this polished. As someone else mentioned on this board, Brophy really did look like he was standing in front of a firing squad last week.
Unlike YX spokesman Mike Brophy, Hoeksema was relaxed and answered the questions with ease. Like a good CEO, he shared more of the overall vision that he hopes will save Midwest from extinction. If only Brophy was this polished. As someone else mentioned on this board, Brophy really did look like he was standing in front of a firing squad last week.
Last edited by newsmanhoss; Jul 21, 2008 at 10:30 am Reason: sp
#112


Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,265
Midwest's normal proceedure when a city is discontinued is to rebook future reservations on another airline. I see the section you're referring to, where it says you can click to apply for a refund on the web site. However further down it also says this, which does include an option to transfer to another airline:
Reaccomodation Options
If your flight has been affected by the schedule changes, you will have the following options:
--Rebook on a different Midwest Airlines flight, if possible.
--Rebook on another airline, if possible (requires you to call the Reservations center). This option may not be available in many cases as other airlines have limited seats for reaccommodation.
--Use the value of your ticket to purchase a ticket to a different Midwest Airlines destination.
--Receive a full refund.
I think it's worth the effort to call and see...changing to another airline can only be done by an agent. Let us know how it turns out, please.
Reaccomodation Options
If your flight has been affected by the schedule changes, you will have the following options:
--Rebook on a different Midwest Airlines flight, if possible.
--Rebook on another airline, if possible (requires you to call the Reservations center). This option may not be available in many cases as other airlines have limited seats for reaccommodation.
--Use the value of your ticket to purchase a ticket to a different Midwest Airlines destination.
--Receive a full refund.
I think it's worth the effort to call and see...changing to another airline can only be done by an agent. Let us know how it turns out, please.
#113

Join Date: Jan 2007
Location: Bay Area, CA
Programs: United Mileage Plus
Posts: 1,159
Milwaukee is??? 
Again , every airline you mentioned already serves LAX from somewhere else, so they're already serving the second largest city in the nation.
What you're asking them to do is to add MKE to their LAX flights, not to add LAX to their MKE flights. Airlines always look at service from their hub or focus city standpoint. So while Midwest looked it from MKE, the other airlines you mention (since they have neither hubs nor focus cities in MKE) will look at it from the LAX end. And from that end, why fly to MKE when there are so many bigger markets each of them don't yet fly to?

Again , every airline you mentioned already serves LAX from somewhere else, so they're already serving the second largest city in the nation.
What you're asking them to do is to add MKE to their LAX flights, not to add LAX to their MKE flights. Airlines always look at service from their hub or focus city standpoint. So while Midwest looked it from MKE, the other airlines you mention (since they have neither hubs nor focus cities in MKE) will look at it from the LAX end. And from that end, why fly to MKE when there are so many bigger markets each of them don't yet fly to?

To be perfectly honest at this point I could care less. This is a mess that the Milwaukee community leaders will have to try an figure out.
#114


Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,265
For many years YX tried very hard to promote good image in the MKE community and relied heavily on its "hometown airline" status on more than one occasion, as recently as when it tried to "save the cookie."
What would have been appropriate for YX to do in this situation is "whatever it takes" to make an affected customer whole (even if it meant rebooking on AirTran!). They failed miserably.
I agree that YX has lost a lot of trust. Yes, other carriers have those issues, too, but they never in recent memory tried to forge a bond with their community as YX did and as far as YX is concerned, it's a one-way street. Shame on them.
#115


Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,265
If you watch the link to the Mike Gousha interview posted above, you'll see how well Hoeksema did in answering the pointed questions posed to him.
Unlike YX spokesman Mike Brophy, Hoeksema was relaxed and answered the questions with ease. Like a good CEO, he shared more of the overall vision that he hopes will save Midwest from extinction. If only Brophy was this polished. As someone else mentioned on this board, Brophy really did look like he was standing in front of a firing squad last week.
Unlike YX spokesman Mike Brophy, Hoeksema was relaxed and answered the questions with ease. Like a good CEO, he shared more of the overall vision that he hopes will save Midwest from extinction. If only Brophy was this polished. As someone else mentioned on this board, Brophy really did look like he was standing in front of a firing squad last week.
#116

Join Date: Jan 2007
Location: Bay Area, CA
Programs: United Mileage Plus
Posts: 1,159
Of course. And many of them may choose another airline the next time fly -- tfree years later!!!!
That's the trouble with most of the leisure market. It's filled with people who fly very occasionally, who pick airlines solely on price with convenience thrown in, and who tend to pick a different airline every time they fly anyway.
While it's true that an airline needs leisure travelers, it's because they need them to fill up the balance of the plane. But the balance has to include enough people (presumably business travelers, but occasionally a few leisure travelers) who are willing to pay higher fares that actually make the money for the airline.
That's the trouble with most of the leisure market. It's filled with people who fly very occasionally, who pick airlines solely on price with convenience thrown in, and who tend to pick a different airline every time they fly anyway.
While it's true that an airline needs leisure travelers, it's because they need them to fill up the balance of the plane. But the balance has to include enough people (presumably business travelers, but occasionally a few leisure travelers) who are willing to pay higher fares that actually make the money for the airline.
#117




Join Date: Sep 2004
Location: BDL
Programs: NWA Platinum, HHonors Diamond, SPG, YX, AA
Posts: 5,354
I have (had?) tickets booked on YX BDL-MKE-BDL for Thanksgiving weekend, I called this morning (busy signal first 6 tries) then got though and put on hold. After 3 minutes of hold time I got an agent who looked up my flights and offered a refund, I declined and asked to be reaccommodated on another airline. She pushed the refund again, and I declined again, and I was then told that she would print off my reservation to forward to a team of people that were working on reaccommodated people and that I would get a call within 3 days.
I can't believe that BDL-MKE got the ax. Those flights are always more expensive than other options and always seem to be sold out.
I have a feeling that I've flown Midwest for the last time.
I can't believe that BDL-MKE got the ax. Those flights are always more expensive than other options and always seem to be sold out.
I have a feeling that I've flown Midwest for the last time.
#118
Join Date: Feb 2008
Programs: YX, NWA
Posts: 2
The biggest surprises for me at San Diego and Hartford. The Florida markets are no surprise. Raleigh and Baltimore are largely leisure traffic, and MCI-SAT seemed to be the same. St Louis and Louisville had good fares but just had a hard time filling the CRJ. Wausau didn't have the best yields for connections, and poor Muskegon just can't fill a CRJ.
In a better economy I think MKG could fill the CRJs - the local paper says the flights have been running 70-80% full as is. Three months isn't much time to get the market used to jet service. The prop service seemed to be pretty consistently full the few times I'd used it.
I'm not looking forward to the driving to GRR that's in my future - as much as I don't like the drive, I'd rather do that and fly west via MSP (or MKE, I guess, while YX lives) than fly east and connect through DTW in order to go west on NWA...
#119
Join Date: Feb 2005
Posts: 142
Little time to go through the new schedule today, but a few things of note:
(1) The new schedule shows 20 lines of 717 flying (down from 22 717 lines today) and 11 lines of CRJ flying (down by several, but I don't have handy how many CRJ lines there are with the current schedule)
(1) The new schedule shows 20 lines of 717 flying (down from 22 717 lines today) and 11 lines of CRJ flying (down by several, but I don't have handy how many CRJ lines there are with the current schedule)
#120
Join Date: Oct 2004
Posts: 2,653
Hi I'm also a newbie to this board and so far enjoy it immensely. I was wondering though if the codeshare between YX and ZK ever took off. I know it had been discussed off and on but is anyone aware if it was ever sealed? I'm asking because maybe MKG could get ZK flights or a stopover again? Any thoughts on this, I don't know how this would work though since MKG isn't subsidized by EAS. Any thoughts? It's still a shame, it would have been nice to eliminate midday flight to MKG and just have the morning and late night flight tagged onto FNT. I guess this won't be happening. Wishful thinking.
Great Lakes bid Ironwood as a 1-stop service, with a stop in Rhinelander. However their bid for Manistee was for nonstop service. So they could not add a Muskegon stop unless they petitioned the DoT for a change, something that the local Manistee community might fight.


