Points deducted for reward that you never ordered
Apr 28, 2016 | 4:29 pm
#1
Original Poster
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Location: STL, MO-US and A , SWA A-List, Marriott LTTE, Hilton Gold, Hertz PC
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Points deducted for reward that you never ordered
So I get an email from Marriott Rewards confirming my order for twelve 010 Room Upgrades -5000 points each for a total of -60,000 points. Problem is, I never ordered any rewards. Called the Gold desk and had the rewards canceled but they couldn't tell me how this happened. I'm a little concerned that my account has been compromised, anyone ever had this happen?
Apr 28, 2016 | 4:45 pm
#2
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Location: South Florida
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So I get an email from Marriott Rewards confirming my order for twelve 010 Room Upgrades -5000 points each for a total of -60,000 points. Problem is, I never ordered any rewards. Called the Gold desk and had the rewards canceled but they couldn't tell me how this happened. I'm a little concerned that my account has been compromised, anyone ever had this happen?
Protect yourself by changing your password and email address ASAP. Watch your account closely for any more unauthorized activity. AND keep on MR to cancel any new activity and maybe ask them for a new account number.
Apr 28, 2016 | 5:30 pm
#3
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
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Marriott will let you put a passcode on any changes. A Marriott CSA will need you to provide that code before they can order awards or make other changes.
Last edited by hhoope01; Apr 28, 2016 at 5:53 pm
Apr 28, 2016 | 8:44 pm
#4
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I don't think the OP needs to get a new acct number but do think s/he should change password in addition to passcode
Cheers
Apr 30, 2016 | 8:43 am
#5
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So I get an email from Marriott Rewards confirming my order for twelve 010 Room Upgrades -5000 points each for a total of -60,000 points. Problem is, I never ordered any rewards. Called the Gold desk and had the rewards canceled but they couldn't tell me how this happened. I'm a little concerned that my account has been compromised, anyone ever had this happen?
Apr 30, 2016 | 9:18 am
#6
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Wouldn't room upgrades be done at the front desk? I'm thinking the FDC fat-fingered the account number and hit the OP's account by mistake and once it worked, didn't look any further.
Should be easy enough to trace down who got the benefit of the upgrades. Now they may be in for a surprise. First when the upgrades didn't hit their account and then again once they do. Future FT thread title: Points taken for free upgrades!
Should be easy enough to trace down who got the benefit of the upgrades. Now they may be in for a surprise. First when the upgrades didn't hit their account and then again once they do. Future FT thread title: Points taken for free upgrades!
Apr 30, 2016 | 12:06 pm
#7
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
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May 1, 2016 | 6:22 am
#8
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I'm just guessing here. Maybe someone with FDC experience could chime in.
