FlyerTalk Forums - View Single Post - Points deducted for reward that you never ordered

Apr 28, 2016 | 4:45 pm

#2

RogerD408

FlyerTalk Evangelist

Join Date: Nov 2003

Location: South Florida

Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP

Posts: 11,329

Quote:

Originally Posted by ALARISstl

So I get an email from Marriott Rewards confirming my order for twelve 010 Room Upgrades -5000 points each for a total of -60,000 points. Problem is, I never ordered any rewards. Called the Gold desk and had the rewards canceled but they couldn't tell me how this happened. I'm a little concerned that my account has been compromised, anyone ever had this happen?

Most likely it is someone hitting the wrong account by mistake. It seems many companies are less the forthcoming with their flaws when things like this happen.

Protect yourself by changing your password and email address ASAP. Watch your account closely for any more unauthorized activity. AND keep on MR to cancel any new activity and maybe ask them for a new account number.