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Thread: Points deducted for reward that you never ordered
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Old Apr 30, 2016 | 12:06 pm
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hhoope01
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Originally Posted by RogerD408
Wouldn't room upgrades be done at the front desk?
No, room upgrade certs have to be ordered and attached to a reservation before you arrive. Note that the OP here is talking about the ordering of upgrade certs, not asking for an upgrade during check-in.
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