Originally Posted by
ALARISstl
So I get an email from Marriott Rewards confirming my order for twelve 010 Room Upgrades -5000 points each for a total of -60,000 points. Problem is, I never ordered any rewards. Called the Gold desk and had the rewards canceled but they couldn't tell me how this happened. I'm a little concerned that my account has been compromised, anyone ever had this happen?
There have been reports with other FF programs that something like this can happen if you call and the agent does something that involves opening your account, but then fails to close it and open the correct account when handling the next call.