Originally Posted by
hhoope01
No, room upgrade certs have to be ordered and attached to a reservation before you arrive. Note that the OP here is talking about the ordering of upgrade certs, not asking for an upgrade during check-in.
I realize the OP did not request these items, but what shows up in the account if a guest request a point-upgraded room at check-in? Wouldn't it be the same? If the FDC missed the account number and hit the OP's account by mistake, I don't think there is any verification process or very little that the FDC could have missed it.
I'm just guessing here. Maybe someone with FDC experience could chime in.