Sep 18, 2016, 11:02 am
Last edit by: samosa
Post your results for upgrades, etc
Property:
Dates:
Award stay:
Room type booked:
Room type received:
Elite Level:
Plat Arrival Gift:
Other Gift of Benefit:
Comments:
If you were made aware of an upgrade in advance, such as through e-mail or a preassigned upgrade in your reservation, put it in the comments.
Property:
Dates:
Award stay:
Room type booked:
Room type received:
Elite Level:
Plat Arrival Gift:
Other Gift of Benefit:
Comments:
If you were made aware of an upgrade in advance, such as through e-mail or a preassigned upgrade in your reservation, put it in the comments.
Questions about getting upgraded
Mar 9, 2016, 12:05 pm
#121
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I have an upcoming reservation that can be upgraded using points (adding an upgrade certificate) or paying cash. The cash upgrade fee will be 80EUR per night, whereas I can buy 5,000 points for $62.50 (assuming I can't come-up with the extra points some other way).
Am I missing something or is the hotel's revenue management messed-up?
Am I missing something or is the hotel's revenue management messed-up?
How do you spell excursions?
Mar 28, 2016, 12:10 pm
#122
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,040
Does online checking affect chances of a room upgrade?
Staying at the JW in NYC...which is better for a room upgrade checking in ahead of time or checking at the desk and talking with the agent?
Mar 28, 2016, 12:20 pm
#123
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
You can check your reservation a day in advance to see if you've already been given an upgrade. I don't do online check-in because I think I have a better chance w/ the FDC if I've not yet been upgraded.
Cheers..
Cheers..
Mar 28, 2016, 12:49 pm
#124
Join Date: Jun 2014
Location: Northern Virginia
Programs: Marriott Plat, United Plat
Posts: 34
I have used mobile check-in only a handful of times, and only at properties where I consider myself a 'regular' (>25 nights at the property). FWIW I am a Platinum Elite, and was every time I that tried using mobile check in.
Each time my mobile check-in yielded a less desirable room at the property than I am typically given when checking-in in person.
I know this is a little off topic. But I can say that for me, mobile check-in appears to have negatively affected the chances of my receiving the room preferences listed in my profile (high floor, refrigerator, even the 'guaranteed' King bed, etc), much less an upgrade. It's almost like the process for mobile check in, does not include reviewing the guests account preferences/history.
This is across multiple brands too; Courtyard, Marriott, Gaylord.
Each time my mobile check-in yielded a less desirable room at the property than I am typically given when checking-in in person.
I know this is a little off topic. But I can say that for me, mobile check-in appears to have negatively affected the chances of my receiving the room preferences listed in my profile (high floor, refrigerator, even the 'guaranteed' King bed, etc), much less an upgrade. It's almost like the process for mobile check in, does not include reviewing the guests account preferences/history.
This is across multiple brands too; Courtyard, Marriott, Gaylord.
Mar 28, 2016, 3:10 pm
#125
Join Date: Jun 2011
Posts: 378
It's too bad that many of us avoid using the Marriott online check in for the reasons above.
I just tried Hilton online check-in, and it was great. It let me pick from available rooms on every floor, and it even let me pick some "upgraded" standard rooms that cost more online (corner rooms, better view, etc.).
I ended up with a top-floor corner room with a nice view, and they gave me bottled water and breakfast coupons at check-in without having to ask. Not bad for a CC Gold Elite member.
With Marriott, I'd have to beg at the front desk for the same items, unless I stayed at the property regularly.
I just tried Hilton online check-in, and it was great. It let me pick from available rooms on every floor, and it even let me pick some "upgraded" standard rooms that cost more online (corner rooms, better view, etc.).
I ended up with a top-floor corner room with a nice view, and they gave me bottled water and breakfast coupons at check-in without having to ask. Not bad for a CC Gold Elite member.
With Marriott, I'd have to beg at the front desk for the same items, unless I stayed at the property regularly.
Mar 28, 2016, 4:09 pm
#126
Join Date: Dec 2007
Location: Washington DC
Programs: QR: Gold; Marriott: Amb; UA: 1K; Taj: Silv
Posts: 254
Quite the opposite experience
Granted, I've only used it at hotels where I am a regular, but my understanding from the FD is that when you check in using the mobile app, it generates a message in their system with the details (check-in time, name, status etc.). Since the staff at the properties where I stay recognize me, I've been upgraded every single time.
Mar 28, 2016, 4:40 pm
#127
Join Date: Jan 2013
Location: LA
Posts: 1,281
Neutral for me....I never got upgraded before mobile checkin and I still don't get upgraded with mobile checkin. Given this, it probably doesn't matter
Mar 28, 2016, 4:58 pm
#128
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
It should be noted that online check in isn't a guarantee of an upgraded room. VickiSoCal did OLCI & supposedly had a great suite upgrade, but discovered upon arrival a normal room because another group was willing to pay for the suite.
Cheers.
Cheers.
Mar 28, 2016, 5:49 pm
#129
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
Mar 29, 2016, 6:37 am
#130
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,320
I have been using mobile check-in and agree at least for CY and MI properties that I seem to get a less desirable room at least half of the time. I think I will revert back to using standard check-in when I arrive.
--Jon
--Jon
Mar 29, 2016, 7:55 am
#131
Join Date: Sep 2005
Location: AGS, CAE, ATL
Programs: Delta PM 2MM, Marriott Lifetime Titanium
Posts: 511
Can't imagine the reason why this is the case but if this is what you have encountered, I will stop my OLCI immediately.
Mar 29, 2016, 8:15 am
#132
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
The OLCI software probably just selects the next cleaned & available room type available when you click in.
Mar 29, 2016, 8:20 am
#133
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Agreed. This is the most likely situation.
Mar 29, 2016, 8:32 am
#134
Join Date: Feb 2016
Programs: UA 1K, DL DM, National EE, Avis PC, Hyatt Plat, Marriott Plat Premier, HH Diamond, SPG PL
Posts: 27
I've been staying at the same property every week for the last three months and it doesn't matter how I check-in, I never get an upgrade to a room better than what I've booked. My experience with Hilton is that even if I do an app check-in that I still receive upgrades upon arrival if they're available.
Mar 29, 2016, 8:52 am
#135
Join Date: Oct 2014
Posts: 49
I have yet receive an upgrade for any of my stays. I have stayed over 100 nights last year at various Marriott properties. I tried mobile check in couple times and got less desirable rooms, that is, lower floor rooms. I prefer higher floor.