jm1991

It helps if you have a specific room number or "similar to it" that you can request at check in.

PS. can someone message me a direct link to the marriott marquis in sf thread. Im having a hard time finding it with the search function, almost every topic shows up.

njcommodore

I find using google to search is sometimes better:

flyertalk marriott marquis san francisco site:www.flyertalk.com

Wickersley

Tale of woe...

Marriott York (UK)

Stayed Saturday night (points), with Mrs W

On the Tuesday prior, received the VC email
"£50 to upgrade to a balcony suite"
Thought, well the room is "free" - why not, Mrs W will appreciate a good room

Checked reservation - already upgraded to a GrandStand Suite - "result"!!

You can guess what happened upon check in...

No upgrade, bog standard room (the one I paid for)

Spoke with the duty manager (out of earshot of Mrs W) "I'm sorry we took your upgrade away, but someone PAID for the room"

hhoope01

Hate it when that happens.

leeky

since you had accepted the properties offer to upgrade, they breached the agreement offered and accepted.
IMO they are in breach of Marriott guarantee and you should be entitled to P claim for not getting the upgraded room paid for.

clarkef

I'm a little confused. Were you already upgraded and ultimately didn't pay the 50 pounds?

VickiSoCal

He was thinking of taking the paid offer but checked his room and had already been upgraded for free. Then didn't get it.

PhillyPhlyer40

I am here now. Going to update the main thread, but platinum benefits have gone way down! Did get upgraded to a nice room though. I called in advance, spoke to front desk manager.

Wickersley

Dry as a wafer - as usual you are 100% spot on

Hey, all the best for the holidays

clarkef

If Vicki is accurate (And that's my take as well) it would appear there is a failure of consideration which prevents the formation of an enforceable contract, i.e. the upgrade can be taken away with abandon.

hhoope01

Given the rules are pretty clear in that any upgrade is based on availability at check-in, nothing would be guaranteed until then.

leeky

I would agree except that I read Wickersleys post as the property offered him a 50 pound upgrade which he agreed to pay and the hotel then upgraded his reservation but upon arrival denied the agreed paid upgrade.

Only after Wickersleys clarified his initial post, via Vicky did I follow the scenario.

MLCJ

I did comment that basically what they were saying was that a platinum member should only stay for one night at a time in order to be upgraded, which was not part of the T&Cs. The clerk smiled and said nothing, wasn't worth pushing it since the wife was with me and we were trying to get to a friend's house.

That said, I did talk to the manager at check out after they said I couldn't have a check out later than 12 and then charged me $3 a bag to check them. She apologized for the lack of late check out, but said they were booked. I pulled out my phone and showed her that I could still book three types of rooms, including the one I was in. I told her that was the second time in two days her hotel had tried to keep from honoring the MR benefits so she said, "oh I'm sorry I'll refund you the $6" and told the desk to give me $6. I was going to write to Marriott but they tend to send it to the hotel and if that's the manager's take, not much else I can do.

NDN

Since all these benefits are at the hotels' discretion, this hotel is actually still honoring the benefits.

jlb3

I just completed a 1 night stay at the Annapolis Waterfront Hotel. I booked a city view room for $101 on my govt rate when rooms were going for $350+. At check in I asked if there were any bay view rooms with balconies available for a Plat upgrade, pretty please? Sure enough there was! Plus they sent up a bottle of prosecco for being a Plat.

The squeaky wheel gets the grease. Just ask nicely