Sep 18, 2016, 11:02 am
Last edit by: samosa
Post your results for upgrades, etc
Property:
Dates:
Award stay:
Room type booked:
Room type received:
Elite Level:
Plat Arrival Gift:
Other Gift of Benefit:
Comments:
If you were made aware of an upgrade in advance, such as through e-mail or a preassigned upgrade in your reservation, put it in the comments.
Property:
Dates:
Award stay:
Room type booked:
Room type received:
Elite Level:
Plat Arrival Gift:
Other Gift of Benefit:
Comments:
If you were made aware of an upgrade in advance, such as through e-mail or a preassigned upgrade in your reservation, put it in the comments.
Questions about getting upgraded
Nov 21, 2015, 7:38 am
#61
Join Date: Oct 2009
Location: Washington DC
Programs: AA Nothing, Marriott Gold
Posts: 581
I was just looking at booking this hotel for a first time visit to Cancun. How is it?
Nov 21, 2015, 8:23 am
#62
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Some helpful threads taken directly from the http://www.flyertalk.com/forum/marri...er-thread.html:
http://www.flyertalk.com/forum/marri...d-threads.html
http://www.flyertalk.com/forum/marri...rt-mexico.html
http://www.flyertalk.com/forum/marri...d-threads.html
http://www.flyertalk.com/forum/marri...rt-mexico.html
Nov 23, 2015, 7:19 am
#63
Join Date: Jul 2009
Location: EWR
Programs: UA Gold, Marriott Titanium, Hilton Silver, Hertz
Posts: 435
We were on a paid stay of 7 nights and had booked ocean view. We were also contacted by the Concierge about a week before and inquired about an upgrade. Upon arrival, we had an oceanfront corner room on the top floor. This was in April, so while not quite high season the hotel was pretty full. We loved our room and would definitely go back there again. I was Gold at the time.
Nov 23, 2015, 10:38 am
#64
Join Date: May 2004
Location: PWM
Programs: Marriott Platinum Hyatt Diamond Hilton Gold SPG Gold National Executive Avis Preferred Hertz Gold
Posts: 633
We were on a paid stay of 7 nights and had booked ocean view. We were also contacted by the Concierge about a week before and inquired about an upgrade. Upon arrival, we had an oceanfront corner room on the top floor. This was in April, so while not quite high season the hotel was pretty full. We loved our room and would definitely go back there again. I was Gold at the time.
Nov 23, 2015, 6:11 pm
#65
Join Date: May 2014
Programs: DL DM 360, Qatar Plat, Etihad Silver, MR Plat
Posts: 149
If it's a stay I care about getting upgraded, I'll check availability for the length of my stay just before checking in. If I see a suite available, and I haven't been upgraded in advance, I'll politely ask when I check in if any suite upgrades are available. That's worked probably 97% of the time. 2% the front desk flat out lied and said no they weren't available and the last 1% I was told upgrades only available if I was willing to pay for it (cough, Essex House, cough, cough).
Nov 23, 2015, 6:20 pm
#66
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
I'm surprised that the Marriott didn't say that they were still trying to sell the suite for your first night too. Just don't expect your late checkout request to be honored either: it won't be available but will be available if you pay some fee that will probably be more than 50% of your room rate.
Nov 23, 2015, 9:32 pm
#67
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
I've seen that mentioned by a few here, but in 25+ years of staying in Marriott hotels, I have never been told I can't have a late checkout unless I pay for it. I will admit that there has been a time or two where they didn't want to honor a late checkout. And I have been told that they could offer me a late check-out until a set time (i.e. 2pm or 3pm) but if I needed later than that I would have to pay a fee. But never no late checkout unless you want to pay for it.
Nov 23, 2015, 10:26 pm
#68
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,886
Pure SWAG, of course.
I've seen that mentioned by a few here, but in 25+ years of staying in Marriott hotels, I have never been told I can't have a late checkout unless I pay for it. I will admit that there has been a time or two where they didn't want to honor a late checkout. And I have been told that they could offer me a late check-out until a set time (i.e. 2pm or 3pm) but if I needed later than that I would have to pay a fee. But never no late checkout unless you want to pay for it.
Nov 24, 2015, 7:34 am
#69
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
Funny, I just booked a free night at a luxury SPG hotel in NYC and online was a place to estimate your checkin and checkout times, both included options for early checkin and late checkout!
Nov 24, 2015, 12:55 pm
#70
Join Date: Jul 2009
Location: EWR
Programs: UA Gold, Marriott Titanium, Hilton Silver, Hertz
Posts: 435
Nov 24, 2015, 3:32 pm
#71
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I've seen that mentioned by a few here, but in 25+ years of staying in Marriott hotels, I have never been told I can't have a late checkout unless I pay for it. I will admit that there has been a time or two where they didn't want to honor a late checkout. And I have been told that they could offer me a late check-out until a set time (i.e. 2pm or 3pm) but if I needed later than that I would have to pay a fee. But never no late checkout unless you want to pay for it.
Oh for the days when Hyatt Gold Passport offered me 6 PM.
Nov 24, 2015, 3:33 pm
#72
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I'm over 90%. In fact, I can't remember the last time I did *not* get an upgrade to a suite or to a "Garden View" room or something like that.
Problem as I see it is that there are too many of us elites chasing too few upgrades. So they wait to be asked, then give it to you. That way if an upgrade is important enough to a customer they get it and if it's no big deal it goes to the next guy.
Problem as I see it is that there are too many of us elites chasing too few upgrades. So they wait to be asked, then give it to you. That way if an upgrade is important enough to a customer they get it and if it's no big deal it goes to the next guy.
Nov 24, 2015, 3:34 pm
#73
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Nov 24, 2015, 3:58 pm
#74
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
Yes, of course, but I like the approach, its proactive. My last 2 SPG stays I was given 4pm at checkin without even asking.
It just seems to be a cultural difference, SPG wants to offer and actually give you the elite benefit, Marriott wants to list it as a benefit but the properties don't want to cooperate.
I've never had a Marriott request that didn't require a negotiation or a walk into the back for approval...
As usual, YMMV.
It just seems to be a cultural difference, SPG wants to offer and actually give you the elite benefit, Marriott wants to list it as a benefit but the properties don't want to cooperate.
I've never had a Marriott request that didn't require a negotiation or a walk into the back for approval...
As usual, YMMV.
Nov 24, 2015, 6:05 pm
#75
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240
I did that just yesterday as I was checking into the Lexington in NYC. Got two responses 1) there was no suite available; 2) after I showed them the Marriott app in which I could book the suite (the next category up from the room reserved), the response was "oh, OK I can upgrade you tonight but we are still trying to sell the suite for your second night, so you might have to move." Surprised by the response, I chuckled and just took my reserved room.