stays at an event
Dec 19, 2012 | 12:22 pm
#1
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stays at an event
On behalf of my brother to all the Marriott pros out there.
He was recently over at Ritz Carlton New Orleans for an event his company was organising, a sort of a convention. His Marriott Rewards number was already provided to the hotel and they gave him a city view room for being an elite with MR.
However, no points posted. no nights or stay credits posted. 2 months down I wrote to the hotel, and I am told all the points have gone to the event planner. Is this correct that there will be no points credit to my bro's account? I could not find this in the FAQ
Thanks
A
He was recently over at Ritz Carlton New Orleans for an event his company was organising, a sort of a convention. His Marriott Rewards number was already provided to the hotel and they gave him a city view room for being an elite with MR.
However, no points posted. no nights or stay credits posted. 2 months down I wrote to the hotel, and I am told all the points have gone to the event planner. Is this correct that there will be no points credit to my bro's account? I could not find this in the FAQ
Thanks
A
Dec 19, 2012 | 12:26 pm
#2
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How was the room paid for?
Dec 19, 2012 | 12:30 pm
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Dec 19, 2012 | 12:31 pm
#4
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Sounds like it was master billed which means no nights or points for attendees.
Dec 19, 2012 | 2:13 pm
#5
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I have had this fight with similar things....
the points are awarded to the person who made and paid the reservation.
A slightly different situation...say you and your brother decided to go on a weekend to gether to some city. You are both marriott members. One meade the reservation but you split the bills. The points will get awardered tot he person who made the reservation...but if you can show you paid for the stay that equates to one night you can still get the night credits for promotion purposes.
the points are awarded to the person who made and paid the reservation.
A slightly different situation...say you and your brother decided to go on a weekend to gether to some city. You are both marriott members. One meade the reservation but you split the bills. The points will get awardered tot he person who made the reservation...but if you can show you paid for the stay that equates to one night you can still get the night credits for promotion purposes.
Dec 19, 2012 | 3:19 pm
#6
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Dec 19, 2012 | 10:03 pm
#7
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but my point is, where is this stated in the Marriott program details
Dec 19, 2012 | 10:13 pm
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Dec 20, 2012 | 10:45 am
#9
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It is possible for a company/organization to negotiate a rate that precludes the earning of points or credit for the stay. Properties will lower rates if they can also lower their costs. That's where reading the fine print on the reservation should disclose such things, but I suspect many don't.
Most all hotel programs have a clause that the member must pay & stay in order to get credit. Some extend to direct billings, but not master billings.
Most all hotel programs have a clause that the member must pay & stay in order to get credit. Some extend to direct billings, but not master billings.
Dec 20, 2012 | 1:21 pm
#10
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See item 7 under "Earn Points" section.
Dec 21, 2012 | 5:20 am
#11
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OP - I am experiencing a similar problem right now. I was scheduled to have just the number of stays needed to qualify for the MegaBonus. One of my customers paid for a night. I've tried a few times to get credit for the night's stay - not even the points - and gotten nowhere. Ultimately, I will now be spending a night at a Marriott property between the holidays instead of at a relative's house in FL. (Was going to do a mattress run, but couldn't get DL to give me the extra 18 points to renew PM, so need an extra flight by the end of the year, too.)
Dec 21, 2012 | 9:17 am
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OP - I am experiencing a similar problem right now. I was scheduled to have just the number of stays needed to qualify for the MegaBonus. One of my customers paid for a night. I've tried a few times to get credit for the night's stay - not even the points - and gotten nowhere. Ultimately, I will now be spending a night at a Marriott property between the holidays instead of at a relative's house in FL. (Was going to do a mattress run, but couldn't get DL to give me the extra 18 points to renew PM, so need an extra flight by the end of the year, too.)
However, the easier solution may be to let it go and just do the MR. Keep in mind you do not need to stay the night, just check in and pay. So if staying with family means a fresh hot breakfast check in and walk out!
Dec 21, 2012 | 9:26 am
#13
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If your brother was a MR Platinum member, I think he may have qualified for a Platinum bonus, as well. If he did not get it, he should call, I believe.
Dec 21, 2012 | 2:22 pm
#14
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You might want to push on this a bit more. Was it a customer-sponsored event like a conference where there were many people staying or just you? If it was a direct billing, then you should get credit. If it was a master billing, then no.
However, the easier solution may be to let it go and just do the MR. Keep in mind you do not need to stay the night, just check in and pay. So if staying with family means a fresh hot breakfast check in and walk out!
However, the easier solution may be to let it go and just do the MR. Keep in mind you do not need to stay the night, just check in and pay. So if staying with family means a fresh hot breakfast check in and walk out!
Dec 21, 2012 | 2:54 pm
#15
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I do event planning for a large annual convention. At the Marriott involved we have a master account which picks up the charges for all rooms for our volunteer staff. The only way that our volunteers (including myself) have been able to get credit for nights and get the MR points is to pay for our room and get reimbursed (and supplying our MR# of course.) The rate is the same whether it is paid through the master account or paid individually as it is all part of a negotiated block of rooms.