stays at an event
 

On behalf of my brother to all the Marriott pros out there.

He was recently over at Ritz Carlton New Orleans for an event his company was organising, a sort of a convention. His Marriott Rewards number was already provided to the hotel and they gave him a city view room for being an elite with MR.

However, no points posted. no nights or stay credits posted. 2 months down I wrote to the hotel, and I am told all the points have gone to the event planner. Is this correct that there will be no points credit to my bro's account? I could not find this in the FAQ

Thanks
A

How was the room paid for?

by the company, via the meeting planner.

Sounds like it was master billed which means no nights or points for attendees.

I have had this fight with similar things....


the points are awarded to the person who made and paid the reservation.

A slightly different situation...say you and your brother decided to go on a weekend to gether to some city. You are both marriott members. One meade the reservation but you split the bills. The points will get awardered tot he person who made the reservation...but if you can show you paid for the stay that equates to one night you can still get the night credits for promotion purposes.

What she said. If, however, your brother was attending an event where he paid for the room himself vs. master bill, then the nights/points would have posted normally.

Cheers.

but my point is, where is this stated in the Marriott program details

https://www.marriott.com/rewards/terms/elite.mi

It is possible for a company/organization to negotiate a rate that precludes the earning of points or credit for the stay. Properties will lower rates if they can also lower their costs. That's where reading the fine print on the reservation should disclose such things, but I suspect many don't.

Most all hotel programs have a clause that the member must pay & stay in order to get credit. Some extend to direct billings, but not master billings.

I think this link is clearer: https://www.marriott.com/rewards/terms/earning.mi

See item 7 under "Earn Points" section.

OP - I am experiencing a similar problem right now. I was scheduled to have just the number of stays needed to qualify for the MegaBonus. One of my customers paid for a night. I've tried a few times to get credit for the night's stay - not even the points - and gotten nowhere. Ultimately, I will now be spending a night at a Marriott property between the holidays instead of at a relative's house in FL. (Was going to do a mattress run, but couldn't get DL to give me the extra 18 points to renew PM, so need an extra flight by the end of the year, too.)

You might want to push on this a bit more. Was it a customer-sponsored event like a conference where there were many people staying or just you? If it was a direct billing, then you should get credit. If it was a master billing, then no.

However, the easier solution may be to let it go and just do the MR. Keep in mind you do not need to stay the night, just check in and pay. So if staying with family means a fresh hot breakfast check in and walk out! :)

If your brother was a MR Platinum member, I think he may have qualified for a Platinum bonus, as well. If he did not get it, he should call, I believe.

I'm actually not sure how it went down. There was a small meeting with about a dozen people staying at the hotel, plus locals attending the meeting. I'm not sure if my room was covered as part of the meeting bill or if it was covered by the organizer as an individual room, but with her getting the points. I've got a copy of my room's invoice, and it doesn't indicate how it was paid.

I do event planning for a large annual convention. At the Marriott involved we have a master account which picks up the charges for all rooms for our volunteer staff. The only way that our volunteers (including myself) have been able to get credit for nights and get the MR points is to pay for our room and get reimbursed (and supplying our MR# of course.) The rate is the same whether it is paid through the master account or paid individually as it is all part of a negotiated block of rooms.