OP - I am experiencing a similar problem right now. I was scheduled to have just the number of stays needed to qualify for the MegaBonus. One of my customers paid for a night. I've tried a few times to get credit for the night's stay - not even the points - and gotten nowhere. Ultimately, I will now be spending a night at a Marriott property between the holidays instead of at a relative's house in FL. (Was going to do a mattress run, but couldn't get DL to give me the extra 18 points to renew PM, so need an extra flight by the end of the year, too.)