Breaking up with Marriott
Dec 10, 2012, 4:01 pm
#46
Join Date: Mar 2008
Location: BHX
Programs: Marriott Platinum, PC Plat, UA
Posts: 146
Largely agree, I'm extremely grateful when I get a suite, certainly don't expect it.
However, as 50% of my plat stays are leisure, I for one preferred the old language which went something like this 'best available room, subject to availabilty...suites excluded' and was not limited to a 1 category upgrade.
Due to my stay pattern, I'd trade the lounge for a decent upgrade and breakfast at resorts, but that view is in the minority.
However, as 50% of my plat stays are leisure, I for one preferred the old language which went something like this 'best available room, subject to availabilty...suites excluded' and was not limited to a 1 category upgrade.
Due to my stay pattern, I'd trade the lounge for a decent upgrade and breakfast at resorts, but that view is in the minority.
I've been with Marriott for around 7 years (plat for the last 5), starting from the moment I graduated college. In the nearly 600 nights with Marriott since then, I've been upgraded probably less than 25% of the time. Of those upgrades, I've been very lucky to get some AMAZING suites... But I've never expected or even asked for an upgrade. If one is given to me, great. If not, then my room is exactly the one I paid for.
The sense of entitlement on this website has become outrageous.
The sense of entitlement on this website has become outrageous.
Dec 10, 2012, 4:13 pm
#47
Join Date: Jul 2005
Posts: 1,074
I recently stayed at this hotel 2 times in a month and both times was upgraded to a room that overlooks the church. I am not sure the room was any bigger than the others and it is a bit of a maze of a floor plan and the room is not near the Lift.
Dec 10, 2012, 4:18 pm
#48
Join Date: Aug 2002
Location: New Hampshire
Programs: AA Platinum, Marriott Gold, Everything else: Dirt
Posts: 802
FWIW - it would be nice to know which European property the OP was referring to, so that others will know they can only expect suite upgrade if they pay for it. I know the Prague Marriott is like that (they will not give free suite upgrades; only paid), but I've stayed at other European FS properties that have upgraded for free. So it's good to know in advance if we're going to encounter one that is a paid only suite upgrade, so we can make knowledgable decisions re: where to stay.
Cheers.
Cheers.
Dec 10, 2012, 7:44 pm
#49
Join Date: Oct 2007
Location: CLT
Programs: US Airways Chairman's, Marriott Platinum, SPG Platinum
Posts: 65
For business travel, Marriott seems to do better in the US than any other brand. All mid-size and larger cities have a FS Marriott and you can always find a Courtyard or Fairfield Inn in small cities. I like how every single FS Marriott has a lounge and the service / facilities are very consistent.
I've been SPG Plat and Marriott Plat for multiple years and I always rely on Marriott for business travel. If I paid for more leisure travel, I would lean SPG as the perks are better.
I've been SPG Plat and Marriott Plat for multiple years and I always rely on Marriott for business travel. If I paid for more leisure travel, I would lean SPG as the perks are better.
Dec 10, 2012, 8:31 pm
#50
Join Date: Sep 2011
Location: L.A.
Programs: Marriott Lifetime Titanium Elite, Delta Diamond, IHG Diamond Ambassador, Hertz President's Circle
Posts: 1,135
For business travel, Marriott seems to do better in the US than any other brand. All mid-size and larger cities have a FS Marriott and you can always find a Courtyard or Fairfield Inn in small cities. I like how every single FS Marriott has a lounge and the service / facilities are very consistent.
I've been SPG Plat and Marriott Plat for multiple years and I always rely on Marriott for business travel. If I paid for more leisure travel, I would lean SPG as the perks are better.
I've been SPG Plat and Marriott Plat for multiple years and I always rely on Marriott for business travel. If I paid for more leisure travel, I would lean SPG as the perks are better.
Dec 11, 2012, 9:56 am
#51
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
This is also a property that requires you to allow them to xerox your AAA card if you're there on a AAA rate. They said accounting required it. We did get into a bit of a hassle on that one, as I said they just needed to verify that I had the card/my name & they could do that by looking at it, no need to xerox.
Cheers.
Dec 11, 2012, 10:01 am
#52
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
For business travel, Marriott seems to do better in the US than any other brand. All mid-size and larger cities have a FS Marriott and you can always find a Courtyard or Fairfield Inn in small cities. I like how every single FS Marriott has a lounge and the service / facilities are very consistent.
^
Heck, I was traveling through a town near sleepy hollow NY.. over an hour out of downtown and there was a FS Marriott complete with Lounge..
Dec 11, 2012, 10:09 am
#53
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,863
This is also a property that requires you to allow them to xerox your AAA card if you're there on a AAA rate. They said accounting required it. We did get into a bit of a hassle on that one, as I said they just needed to verify that I had the card/my name & they could do that by looking at it, no need to xerox.
Cheers.
Cheers.
Dec 11, 2012, 11:07 am
#54
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
Dec 11, 2012, 12:32 pm
#55
Join Date: Dec 2010
Location: Sacramento, CA
Programs: UA 1K; Hilton: Diamond;Kimpton: ?? ; Omni: Black; Avis: First; Hertz: Five Star
Posts: 656
But seriously, I do not like the idea of a photocopy of my AAA card that much, but it probably would not be that dangerous. I guess they could pretend to be you when in the States and use up your annual free tows.
Dec 13, 2012, 12:58 am
#56
Join Date: Jul 2005
Location: Scotland
Programs: BA Gold, Marriott Lifetime Titanium
Posts: 2,447
FWIW - it would be nice to know which European property the OP was referring to, so that others will know they can only expect suite upgrade if they pay for it. I know the Prague Marriott is like that (they will not give free suite upgrades; only paid), but I've stayed at other European FS properties that have upgraded for free. So it's good to know in advance if we're going to encounter one that is a paid only suite upgrade, so we can make knowledgable decisions re: where to stay.
Cheers.
Cheers.
London County Hall
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Dec 13, 2012, 8:57 am
#57
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
Cheers.
Dec 13, 2012, 10:41 am
#58
Join Date: Aug 2011
Posts: 1,689
[QUOTE=OrangeCountyCommuter;19828316]BYE!
|
I fail to understand why folks think that whining on here is effective. Do you think we care? Send your complaint DIRECTLY to Marriott and follow up with what really matters.... Don't stay there. The rest of it is just whining! Marriott, SPG, Hilton, Delta, AA etc know that at least 50% of the "I am taking my toys and going home" rants are just that. Unless you really don't stay there then it's just words.
QUOTE]
I really don't think the OP was whining at all, merely stating his position.
Like many others here at FT. Stating what they have been told and what their experience was (and at times, asking for help).
I welcome the OP's opinion and/or experience, so I am aware of what happened, and others reading the post will as well. Many here don't want to list the specific hotel, but I bet a simple 'friendly inquiry' to the OP would gather the answer for those truly interested.
I would reckon it's better not to respond with unfriendly comments if you think someone is whining (as this is your opinion---in which everyone is entitled to their own).
I agree he may not find the grass any greener on the other side. But, he was told it was a 'new policy', then called MR customer service to verify (in which it was).
Therefore, he would have thought it was company wide.
Not trying to pick any bones with anyone, just simply stating the OP has a right to post his experiences, feelings and thoughts as much as anyone else here.
|
I fail to understand why folks think that whining on here is effective. Do you think we care? Send your complaint DIRECTLY to Marriott and follow up with what really matters.... Don't stay there. The rest of it is just whining! Marriott, SPG, Hilton, Delta, AA etc know that at least 50% of the "I am taking my toys and going home" rants are just that. Unless you really don't stay there then it's just words.
QUOTE]
I really don't think the OP was whining at all, merely stating his position.
Like many others here at FT. Stating what they have been told and what their experience was (and at times, asking for help).
I welcome the OP's opinion and/or experience, so I am aware of what happened, and others reading the post will as well. Many here don't want to list the specific hotel, but I bet a simple 'friendly inquiry' to the OP would gather the answer for those truly interested.
I would reckon it's better not to respond with unfriendly comments if you think someone is whining (as this is your opinion---in which everyone is entitled to their own).
I agree he may not find the grass any greener on the other side. But, he was told it was a 'new policy', then called MR customer service to verify (in which it was).
Therefore, he would have thought it was company wide.
Not trying to pick any bones with anyone, just simply stating the OP has a right to post his experiences, feelings and thoughts as much as anyone else here.
Dec 13, 2012, 11:11 am
#59
Join Date: Dec 2010
Location: Sacramento, CA
Programs: UA 1K; Hilton: Diamond;Kimpton: ?? ; Omni: Black; Avis: First; Hertz: Five Star
Posts: 656
[QUOTE=shoreline;19850114][QUOTE=OrangeCountyCommuter;19828316]BYE!
|
I fail to understand why folks think that whining on here is effective. Do you think we care? Send your complaint DIRECTLY to Marriott and follow up with what really matters.... Don't stay there. The rest of it is just whining! Marriott, SPG, Hilton, Delta, AA etc know that at least 50% of the "I am taking my toys and going home" rants are just that. Unless you really don't stay there then it's just words.
QUOTE]
I really don't think the OP was whining at all, merely stating his position....I welcome the OP's opinion and/or experience, so I am aware of what happened, and others reading the post will as well. /QUOTE]
I agree that the post and some discussion is valuable information about FTer's experiences. But I also do think that we often let these things churn their way far past the point of value and into the whining world. But the whining and joining in might be therapeutic for some. The purpose may not be really to change things.
And I agree, if the purpose is to change something, make a difference, etc, you will not that done here. But you might benefit from posting your experience and getting thoughts and advice about ways to pursue things that you can then go and pursue. I also like it when FTers report back on what happened when they made complaints etc.
Yes, it is more value if the hotel is identified. But even without the specific hotel known, it is still useful information.
|
I fail to understand why folks think that whining on here is effective. Do you think we care? Send your complaint DIRECTLY to Marriott and follow up with what really matters.... Don't stay there. The rest of it is just whining! Marriott, SPG, Hilton, Delta, AA etc know that at least 50% of the "I am taking my toys and going home" rants are just that. Unless you really don't stay there then it's just words.
QUOTE]
I really don't think the OP was whining at all, merely stating his position....I welcome the OP's opinion and/or experience, so I am aware of what happened, and others reading the post will as well. /QUOTE]
I agree that the post and some discussion is valuable information about FTer's experiences. But I also do think that we often let these things churn their way far past the point of value and into the whining world. But the whining and joining in might be therapeutic for some. The purpose may not be really to change things.
And I agree, if the purpose is to change something, make a difference, etc, you will not that done here. But you might benefit from posting your experience and getting thoughts and advice about ways to pursue things that you can then go and pursue. I also like it when FTers report back on what happened when they made complaints etc.
Yes, it is more value if the hotel is identified. But even without the specific hotel known, it is still useful information.
Dec 13, 2012, 1:44 pm
#60
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
I really don't think the OP was whining at all, merely stating his position.
Like many others here at FT. Stating what they have been told and what their experience was (and at times, asking for help).
I welcome the OP's opinion and/or experience, so I am aware of what happened, and others reading the post will as well. Many here don't want to list the specific hotel, but I bet a simple 'friendly inquiry' to the OP would gather the answer for those truly interested.
I would reckon it's better not to respond with unfriendly comments if you think someone is whining (as this is your opinion---in which everyone is entitled to their own).
I agree he may not find the grass any greener on the other side. But, he was told it was a 'new policy', then called MR customer service to verify (in which it was).
Therefore, he would have thought it was company wide.
Not trying to pick any bones with anyone, just simply stating the OP has a right to post his experiences, feelings and thoughts as much as anyone else here.
Like many others here at FT. Stating what they have been told and what their experience was (and at times, asking for help).
I welcome the OP's opinion and/or experience, so I am aware of what happened, and others reading the post will as well. Many here don't want to list the specific hotel, but I bet a simple 'friendly inquiry' to the OP would gather the answer for those truly interested.
I would reckon it's better not to respond with unfriendly comments if you think someone is whining (as this is your opinion---in which everyone is entitled to their own).
I agree he may not find the grass any greener on the other side. But, he was told it was a 'new policy', then called MR customer service to verify (in which it was).
Therefore, he would have thought it was company wide.
Not trying to pick any bones with anyone, just simply stating the OP has a right to post his experiences, feelings and thoughts as much as anyone else here.
Cheers.