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Originally Posted by dsquared37
(Post 30093738)
The purported new T&Cs do have a section that the purchase of TPs is final and there's no refunds once purchased of either the miles transfer nor the hotel cert.
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So I spent about 20 minutes looking for Marriott T&Cs on travel packages, and couldn't really find anything on their website. However, there are some general rules about the rewards program Marriott HAS published: https://www.marriott.com/rewards/terms.mi
>> Marriott Rewards membership and its benefits are offered at the discretion of Marriott. Marriott and its travel partners have the right, without limitation, to change, limit, modify or cancel Program Rules, regulations, rewards, and reward levels at any time, with or without notice, even though such changes may affect the value of points or miles already accumulated, the ability to use accumulated points or miles, or the ability to obtain certain rewards. Marriott and its travel partners may, among other things:
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Originally Posted by sinfonia
(Post 30091813)
So in all, I have purchased 4 TPs (which is a little ridiculous for me, but I am a sucker for the deal), and I have attached every one to a reservation . . .
And then tonight, I felt a little bit like a gambler and decided to purchase a cat 1-5 and leave it unattached. I called in and gave the agent my American mileage number, but at the last second, asked if it was too late to do United instead. She said it was not too late and so I provided my United number. Now, I see in my account that one TP was ordered, then the hotel portion of it was credited back (45K), then another TP was ordered. So, basically, it now looks as if I have purchased TWO, but turned in the hotel portion of one. This is definitely not what I asked for. I have been on the phone for awhile with another agent trying to rectify this, and she is on hold for a supervisor somewhere else who says that the people to fix this are not in until tomorrow. Has anyone had this same experience and if so, any suggestion as to the best person to contact to fix this or the easiest way to go about reversing it? I am uncomfortable having now 540K (well, 495) removed from my account over this mistake. Thanks. This is what happened to me. I purchased a 5-night package with 120 miles to AS for 235K points. The miles didn't post after a week so I called. The called was transferred at least 2 times and I had spoken to maybe 3-4 reps and was eventually told that I wasn't supposed to get the 5N TP so the original rep who sold the TP to me did not process correctly. So they had to reorder the (5N) TP for me. What they did was they gave me back 190K points and then deducted another 235K points from my account. So at this point I had 2 cat 1-5 certificates since they did not cancel the previous one. So total I had spent 235K+235K-190K=280K points and got two 5N cat 1-5 certificates and 120K AS miles. The call was maybe longer than 2 hours. What interesting was, at that time I had a 5N reservation at a cat 8 property which will be in the new cat 6 property after August 18 with no certificate attached and I also had a 5N cat 6 certificate available. I was planing to upgrade it later. What happened that day was, after I hung up and checked back on my account online, my cat 6 certificate disappeared from my account and the cat 8 reservation has a certificate attached. I called later and asked them to verify and yes my cat 6 certificate was attached to the reservation. One of the reps involved in the previous call did it but never told me about it. I am not sure what will happen at the check in time. |
Originally Posted by Lumpylump76
(Post 30093821)
So I spent about 20 minutes looking for Marriott T&Cs on travel packages, and couldn't really find anything on their website. However, there are some general rules about the rewards program Marriott HAS published: https://www.marriott.com/rewards/terms.mi
>> Marriott Rewards membership and its benefits are offered at the discretion of Marriott. Marriott and its travel partners have the right, without limitation, to change, limit, modify or cancel Program Rules, regulations, rewards, and reward levels at any time, with or without notice, even though such changes may affect the value of points or miles already accumulated, the ability to use accumulated points or miles, or the ability to obtain certain rewards. Marriott and its travel partners may, among other things:
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Ccaved in and bought two packages. One is a high limit and I may have to downgrade the hotel later on due to family members on the same trip. Double checked with THREE Plat agents on phone and all said I will get X points refunded for the hotel points and then will have to spend that on just hotel room at the new price. All these were recorded conversations so I believe they will honor the downgrade-points return program if nesc. in the future. Of course airline miles will be non refundable. Picked Alaska Air as most think they are valuable. Want to try Emirates J or F.
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My concern is not how the cat mapping will be done by Marriott, but whether or not one can even redeem the TP at desired aspirational property due to limited availability.
May someone that has experience with TP booking share some data points? How easy/difficult was it to redeem at 7 night award TP at an aspirational property? I've only redeemed a Marriott award night once (SPG side), and I had a lot of difficulty finding any "nice" hotel that offered 3 nights award stay. |
Originally Posted by HMPS
(Post 30094058)
Ccaved in and bought two packages. One is a high limit and I may have to downgrade the hotel later on due to family members on the same trip. Double checked with THREE Plat agents on phone and all said I will get X points refunded for the hotel points and then will have to spend that on just hotel room at the new price. All these were recorded conversations so I believe they will honor the downgrade-points return program if nesc. in the future. Of course airline miles will be non refundable. Picked Alaska Air as most think they are valuable. Want to try Emirates J or F.
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I read on a blog that downgrades/upgrades will no longer be allowed for the TP.
https://onemileatatime.com/one-final...ckages-update/ |
Originally Posted by HMPS
(Post 30094058)
Ccaved in and bought two packages. One is a high limit and I may have to downgrade the hotel later on due to family members on the same trip. Double checked with THREE Plat agents on phone and all said I will get X points refunded for the hotel points and then will have to spend that on just hotel room at the new price. All these were recorded conversations so I believe they will honor the downgrade-points return program if nesc. in the future. Of course airline miles will be non refundable. Picked Alaska Air as most think they are valuable. Want to try Emirates J or F.
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Originally Posted by jrey
(Post 30094073)
What X did they tell you?
Originally Posted by myko85
(Post 30094096)
I read on a blog that downgrades/upgrades will no longer be allowed for the TP.
https://onemileatatime.com/one-final...ckages-update/
Originally Posted by musicscrip
(Post 30094101)
They each confirmed that there will be a sizeable points return, a max of 315 K If a blogger/ lurker syas NO, I will have to ask Marriott to stand behind THREE of their agents. My possible downgrade is only if some in the family don't want to splurge so much cash on a daily basis for even three days.
Emirates First class North America-Asia is now at 180000 pt. ++++++++++ 180 K for R/T? Where ? My intended trip will be USA -India. |
Above post messed up!
1 Refund at the top will be 315 K. 2 If their agent said that can/will happen, I don't see why Marriott will back out ! 3 180 K on Emirates F, from where to where ? My target is USA_India |
Originally Posted by Happy
(Post 30093607)
On the Activity Page, choose ALL as your display option versus the default 5 items - you should then see the line entry of the redemption, despite the balance has not reflected it nor the activity would not display if not under ALL items mode.
Usually the app should be more accurate but you can also check it the above way on the computer and then can take a screen shot. |
Originally Posted by jrey
(Post 30093867)
This is what happened to me. I purchased a 5-night package with 120 miles to AS for 235K points. The miles didn't post after a week so I called. The called was transferred at least 2 times and I had spoken to maybe 3-4 reps and was eventually told that I wasn't supposed to get the 5N TP so the original rep who sold the TP to me did not process correctly. So they had to reorder the (5N) TP for me. What they did was they gave me back 190K points and then deducted another 235K points from my account. So at this point I had 2 cat 1-5 certificates since they did not cancel the previous one. So total I had spent 235K+235K-190K=280K points and got two 5N cat 1-5 certificates and 120K AS miles. The call was maybe longer than 2 hours. What interesting was, at that time I had a 5N reservation at a cat 8 property which will be in the new cat 6 property after August 18 with no certificate attached and I also had a 5N cat 6 certificate available. I was planing to upgrade it later. What happened that day was, after I hung up and checked back on my account online, my cat 6 certificate disappeared from my account and the cat 8 reservation has a certificate attached. I called later and asked them to verify and yes my cat 6 certificate was attached to the reservation. One of the reps involved in the previous call did it but never told me about it. I am not sure what will happen at the check in time.
For those who prefer to push the edge of the envelope that may be a risk worth taking. For me being chicken little I dont want to be at the check in and being told, "hmmm. something does not seem right.." especially if this is at an international location where the management may not be accommodating or due to time zone difference, not able to sort this out with the reward program in US... |
Cancelling 7 night reservation before 8/18 VS reservation after 8/18?
hi all, i hope we get all the answers what we want soon.
in the meantime i'm little confused on one thing i currently made reservation for my cat 9 flight package. from my understanding, 1. make reservation before 8/18 and cancel after 8/18 to get "reduced" points vs 2. keep my cat 9 and wait until it maps to new category i think they will yield different points am i correct? in other words if i cancel my current reservation after 8/18 would i be given same point to book newly mapped cat 9 -> ?? after 8/18? |
Originally Posted by HMPS
(Post 30094201)
Above post messed up!
1 Refund at the top will be 315 K. 2 If their agent said that can/will happen, I don't see why Marriott will back out ! 3 180 K on Emirates F, from where to where ? My target is USA_India https://www.alaskaair.com/content/mi...s/award-charts Emirates is 150K ONE WAY in F between US and India / South Asia, or 82.5K ONE WAY in J on its mediocre business class. AS has devalued EK redemption overnight probably more than 2 years ago under pressure from EK and the bleeding of cost on the AS side. |
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