|
Originally Posted by wise2u
(Post 30091417)
and now for the latest MR agent confusion...I have a MR agent talking with supervisor about the in house memos and Q&A's...take this for what you want, but she tells me that I should just keep my cat6 instead of upgrading, because post merger cat 6 will be bookable with current cat 6 certs.....after 30 minutes of chatting, researching, talking with supervisor she still interpreted it that way. I said if i had something in writing from a company rep that i could make a case with, in case that was not the case, and I should have upgraded to cat 8...she tried to find one. a supervisor helped her find something that according to her had the same gist, just not the exact verbage to confirm...and that supervisor said it was for in house agent help and not for public release....this would be a very generous solution from MR, but I'm thinking in my head why the 1 month delay...I said I felt safer to upgrade to a lvl 8 in case it took that to get the stay at the lvl8 hotels that will drop to lvl6 post merger, she said I could book the new cat 6 hotel with my lvl 8 cert but would not get refunded any points (so no downgrades)...so she was trying to save me some points..I used my last 540K to get 2 low end pkgs and stock up on airmiles,...which is the real value for the packages (even after southwest stopped allowing them for CP)....I doubt she had all the info, probably misinterpreted some of what she did have, but if by any chance she is right, everyone but the top tier cert holders that have to scramble for the limited availability post 9/18, should be very happy.
|
4 different agents told me how the travel package certificates will convert post merger in 4 different ways.
This means one thing: agents don't have accurate info on what's going to happen post merger, and are just speaking out what they think will happen. No one should take whatever they hear over the phone as official factual info. |
re
I agree agents can be way off and anything from most of them should be taken with a bag of salt...that said, i listened while she read out loud some of the help topics that they are training on for post merger, she got to the one about travel packages and searched the info she had. It sounded better than "i'm pretty sure this is what will happen, or I think this will happen...I didnt want vague assurances so I told her the info we were sent and some of the speculation about the TP's, so she was looking for new policy info specific to using unattached certificates that she could copy and send me......being the cynical pessimist I am, I know nothing is for sure, until the post merger company e-mail goes out to members with official policy...but I love being pleasantly surprised, so I'm going to cross my fingers and hope she is right....at least the speculation will be over soon....unless they wait until near sept 18th to tell us the details.....lol
|
Originally Posted by FrustratedinCA
(Post 30090601)
35.32 USD Taxes and fees360,000Points
Total for Stay(All rooms) in local currency280.32 USD 360,000 PointsSummary of Charges(all rooms)Subtotal360,000 Points Then it stated my remaining points. Nowhere on the online reservation does it say the value of my certificate, only that I have one. Also, the points rate per night for the hotel clearly equals 240,000 but it is showing the total as 360,000 points, which is the total amount of the certificate. It also doesn't show that those points have already been deducted from my account. Since this is the first TP cert I've purchased, is that normal? It seems unnecessarily confusing, especially given what the previous poster said regarding his or her cert. I did ask a rep if it was attached properly, and she said it was showing up correctly on her end. But with the misinformation we've been getting, I don't trust Marriott CSRs right now.
Originally Posted by bryan995
(Post 30090892)
Just called in.
The rep confirmed that the certificate was NOT attached. The rep from the other day just booked through points instead of using my certificate. Since I only have a balance of 120k, and did not have enough to cover the point-only booking price of 240k, nothing was deducted hence the message that I owned points blah blah. Now that she has fixed it, my reservation shows as:This reservation has e-certificate(s). Your Reward certificates will be sent to your hotel. Thanks all - glad I double checked this before the big day. The price now shows as 280.32 USD 360,000 Points, which is what I paid for my cat 8 TP (360k). For a Cat-8 TP, the miles portion is 225,000 MRs. The hotel portion is 135,000 MRs. The hotel portion should not show 360k MRs. Without TP, the total MRs required are 240,000 MRs. 360,000 should never shown there. Here is my Cat-9 reservation. Clearly showing 165,000 hotel portion. https://cimg0.ibsrv.net/gimg/www.fly...e09aa5d719.png Next is my Cat-6 reservation. I'm short 10,000 MR/night for this reservation. But it clearly shows the Cat-6 hotel TP which has a 75,000 MRs. https://cimg4.ibsrv.net/gimg/www.fly...4136e81e99.png Is this a new data point?? |
Originally Posted by wise2u
(Post 30091641)
I agree agents can be way off and anything from most of them should be taken with a bag of salt...that said, i listened while she read out loud some of the help topics that they are training on for post merger, she got to the one about travel packages and searched the info she had. It sounded better than "i'm pretty sure this is what will happen, or I think this will happen...I didnt want vague assurances so I told her the info we were sent and some of the speculation about the TP's, so she was looking for new policy info specific to using unattached certificates that she could copy and send me......being the cynical pessimist I am, I know nothing is for sure, until the post merger company e-mail goes out to members with official policy...but I love being pleasantly surprised, so I'm going to cross my fingers and hope she is right....at least the speculation will be over soon....unless they wait until near sept 18th to tell us the details.....lol
But again, going that route means Marriott is basically eating the airline mile cost for all legacy travel packages, and I highly doubt that they will be so generous. But I'd be happy to be proven wrong there. |
Originally Posted by RedSun
(Post 30091665)
Not really.
For a Cat-8 TP, the miles portion is 225,000 MRs. The hotel portion is 135,000 MRs. The hotel portion should not show 360k MRs. Without TP, the total MRs required are 240,000 MRs. 360,000 should never shown there. Here is my Cat-9 reservation. Clearly showing 165,000 hotel portion. https://cimg0.ibsrv.net/gimg/www.fly...e09aa5d719.png Next is my Cat-6 reservation. I'm short 10,000 MR/night for this reservation. But it clearly shows the Cat-6 hotel TP which has a 75,000 MRs. https://cimg4.ibsrv.net/gimg/www.fly...4136e81e99.png Is this a new data point?? |
Originally Posted by JOJOZHAOZHAO
(Post 30091755)
so you can book cat 8 hotel with cat 6 certificate? do you need to pay additional 60k points?
|
Originally Posted by wise2u
(Post 30091417)
and now for the latest MR agent confusion...I have a MR agent talking with supervisor about the in house memos and Q&A's...take this for what you want, but she tells me that I should just keep my cat6 instead of upgrading, because post merger cat 6 will be bookable with current cat 6 certs.....after 30 minutes of chatting, researching, talking with supervisor she still interpreted it that way. I said if i had something in writing from a company rep that i could make a case with, in case that was not the case, and I should have upgraded to cat 8...she tried to find one. a supervisor helped her find something that according to her had the same gist, just not the exact verbage to confirm...and that supervisor said it was for in house agent help and not for public release....this would be a very generous solution from MR, but I'm thinking in my head why the 1 month delay...I said I felt safer to upgrade to a lvl 8 in case it took that to get the stay at the lvl8 hotels that will drop to lvl6 post merger, she said I could book the new cat 6 hotel with my lvl 8 cert but would not get refunded any points (so no downgrades)...so she was trying to save me some points..I used my last 540K to get 2 low end pkgs and stock up on airmiles,...which is the real value for the packages (even after southwest stopped allowing them for CP)....I doubt she had all the info, probably misinterpreted some of what she did have, but if by any chance she is right, everyone but the top tier cert holders that have to scramble for the limited availability post 9/18, should be very happy.
|
Originally Posted by RedSun
(Post 30091774)
I need to pay 10,000 MR/night more to complete the booking. Or I can see what happens with the TP after 9/18.
|
So in all, I have purchased 4 TPs (which is a little ridiculous for me, but I am a sucker for the deal), and I have attached every one to a reservation . . .
And then tonight, I felt a little bit like a gambler and decided to purchase a cat 1-5 and leave it unattached. I called in and gave the agent my American mileage number, but at the last second, asked if it was too late to do United instead. She said it was not too late and so I provided my United number. Now, I see in my account that one TP was ordered, then the hotel portion of it was credited back (45K), then another TP was ordered. So, basically, it now looks as if I have purchased TWO, but turned in the hotel portion of one. This is definitely not what I asked for. I have been on the phone for awhile with another agent trying to rectify this, and she is on hold for a supervisor somewhere else who says that the people to fix this are not in until tomorrow. Has anyone had this same experience and if so, any suggestion as to the best person to contact to fix this or the easiest way to go about reversing it? I am uncomfortable having now 540K (well, 495) removed from my account over this mistake. Thanks. |
Originally Posted by JOJOZHAOZHAO
(Post 30091782)
where does it mention that you're short of 10k/night. it looks like it only costs 75k.
|
Originally Posted by sinfonia
(Post 30091813)
So in all, I have purchased 4 TPs (which is a little ridiculous for me, but I am a sucker for the deal), and I have attached every one to a reservation . . .
And then tonight, I felt a little bit like a gambler and decided to purchase a cat 1-5 and leave it unattached. I called in and gave the agent my American mileage number, but at the last second, asked if it was too late to do United instead. She said it was not too late and so I provided my United number. Now, I see in my account that one TP was ordered, then the hotel portion of it was credited back (45K), then another TP was ordered. So, basically, it now looks as if I have purchased TWO, but turned in the hotel portion of one. This is definitely not what I asked for. I have been on the phone for awhile with another agent trying to rectify this, and she is on hold for a supervisor somewhere else who says that the people to fix this are not in until tomorrow. Has anyone had this same experience and if so, any suggestion as to the best person to contact to fix this or the easiest way to go about reversing it? I am uncomfortable having now 540K (well, 495) removed from my account over this mistake. Thanks. |
Originally Posted by sinfonia
(Post 30091813)
So in all, I have purchased 4 TPs (which is a little ridiculous for me, but I am a sucker for the deal), and I have attached every one to a reservation . . .
And then tonight, I felt a little bit like a gambler and decided to purchase a cat 1-5 and leave it unattached. I called in and gave the agent my American mileage number, but at the last second, asked if it was too late to do United instead. She said it was not too late and so I provided my United number. Now, I see in my account that one TP was ordered, then the hotel portion of it was credited back (45K), then another TP was ordered. So, basically, it now looks as if I have purchased TWO, but turned in the hotel portion of one. This is definitely not what I asked for. I have been on the phone for awhile with another agent trying to rectify this, and she is on hold for a supervisor somewhere else who says that the people to fix this are not in until tomorrow. Has anyone had this same experience and if so, any suggestion as to the best person to contact to fix this or the easiest way to go about reversing it? I am uncomfortable having now 540K (well, 495) removed from my account over this mistake. Thanks. |
Here is exactly how my 7N TP shows. Cat 8, applied to the cat8 wailea beach resort in maui.
https://cimg0.ibsrv.net/gimg/www.fly...2c29803974.png cat8 7N TP (maui wailea beach resort) |
Originally Posted by sinfonia
(Post 30091813)
So in all, I have purchased 4 TPs (which is a little ridiculous for me, but I am a sucker for the deal), and I have attached every one to a reservation . . .
And then tonight, I felt a little bit like a gambler and decided to purchase a cat 1-5 and leave it unattached. I called in and gave the agent my American mileage number, but at the last second, asked if it was too late to do United instead. She said it was not too late and so I provided my United number. Now, I see in my account that one TP was ordered, then the hotel portion of it was credited back (45K), then another TP was ordered. So, basically, it now looks as if I have purchased TWO, but turned in the hotel portion of one. This is definitely not what I asked for. I have been on the phone for awhile with another agent trying to rectify this, and she is on hold for a supervisor somewhere else who says that the people to fix this are not in until tomorrow. Has anyone had this same experience and if so, any suggestion as to the best person to contact to fix this or the easiest way to go about reversing it? I am uncomfortable having now 540K (well, 495) removed from my account over this mistake. Thanks. It's resolved after many calls. The supervisor said the agent didn't cancel the first one properly and gave my 125k back in a strange way: 06/06/2018 Bonus Reward Adjustment +75,000 Points 06/06/2018 Bonus Bonus For Mileage Exception +50,000 Points |
| All times are GMT -6. The time now is 11:16 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.