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Originally Posted by Smiley90
(Post 30091496)
At this point, nobody should take what ANY CSR says seriously. I'd say 99.9% of them know as much as we do, which is next to nothing.
Attach your certificates now or risk having the hotel ask for more points from 18 August. :confused: |
Originally Posted by sgan317
(Post 30093371)
I upgraded some Cat -7's today to 1 Cat 9 and 1 Tier 1-3. I cant see the updated package on my account but I got the email from Marriott with the certificate so Im not worried. The newly upgraded packages now have an expiration date of today instead of getting backdated to my purchase which is nice.
y hope is both will map to new Cat 7 but I bet only the Tier will map to Cat 7 and the Cat 9 will map to Cat 6. Maybe there is a lag to deduct the points from an account? |
Originally Posted by emofeng
(Post 30086512)
Called yesterday to book a package for AS miles. Anyone know the transfer time for the miles to show? Rep said 2 weeks...is that accurate?
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Originally Posted by dominick
(Post 30093482)
Did you get a deduction in points in your profile? I just upgraded an hour ago to cat 9, and I have the email and confirmation in my account (-165k points.. less +45k points from cat 1-5? = 120k variance)...... but my total points value still is the same.
Maybe there is a lag to deduct the points from an account? |
Originally Posted by maxcalls
(Post 30092864)
People who are making the reservation at Domes of Elounda which is a present category 9 (45k) and would peak to 85k using the travel certificate. Did anyone notice this language in the Cancellation policy. Holding Your Reservation
So if you ultimately do not stay at this property and cancel your reward certificate, the 258.92 EURO would be billed no matter what. a date change, not cancellation, would prevent the loss of deposit. |
Originally Posted by Happy
(Post 30087402)
The problems are, due to the ultra opaqueness on how the existing certs will convert post merger, as well as how or if, there is any refund on the properties that go down in points per night. not to mention we cannot book SPG properties until Sept 18 - many of us can NOT attach the certs or even know which category of cert to redeem!
For example, what would happen if the current Cat 6 properties will be the new Cat 4, how would I get the 30K extra payment back? No answer. There is no correspondent 30K/night either, now the pts jump from 25K to 35K to 50K versus the sequential 30K incremental increase. I have to say that by not letting members to up or down grade their certs once the information is finally available for members to make more intelligent decision versus now we are deliberately being kept in the dark, Marriott is hoping to get the biggest breakage from the hotel stay portion of the Travel Package. The real value in the Travel Package, at least in my situation, is the very cheap 7 nights stay. Marriott is playing the dirty game to generate as much breakage as possible. |
Originally Posted by dominick
(Post 30093482)
Did you get a deduction in points in your profile? I just upgraded an hour ago to cat 9, and I have the email and confirmation in my account (-165k points.. less +45k points from cat 1-5? = 120k variance)...... but my total points value still is the same.
Maybe there is a lag to deduct the points from an account? |
Originally Posted by sgan317
(Post 30093508)
Hasnt shown or deducted yet.
Usually the app should be more accurate but you can also check it the above way on the computer and then can take a screen shot. |
Originally Posted by Happy
(Post 30093607)
On the Activity Page, choose ALL as your display option versus the default 5 items - you should then see the line entry of the redemption, despite the balance has not reflected it nor the activity would not display if not under ALL items mode.
Usually the app should be more accurate but you can also check it the above way on the computer and then can take a screen shot. |
Originally Posted by GUWonder
(Post 30093562)
It will be interesting to see what kind of lawsuits may arise against Marriott for this situation, if customers are done wrong by this situation. Customers who may get wronged by this kind of situation may end up being part of a class action lawsuit or two. This is getting ridiculous. Go ahead and start suing please. You won't win. |
Originally Posted by RedSun
(Post 30093704)
What?? How do you show that you are harmed when you spend 45,000 MRs and receive 7-night package that is worth 150,000 MRs? Marriott will be happen to return your 45,000 MRs. You want to take back?
This is getting ridiculous. Go ahead and start suing please. You won't win. |
Originally Posted by OssianBlue
(Post 30093721)
The internal accounting of Marriott is of no importance to the customer and completely irrelevant to this discussion. The individual holds an instrument that promises 7 nights of accommodation at some specified level.
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Originally Posted by SeeTheLights
(Post 30093725)
btw, I tried twice to get back 45,000 points for a travel package and Marriott said they are no longer allowed to that. Not sure what that means going forward. |
Originally Posted by RedSun
(Post 30093704)
What?? How do you show that you are harmed when you spend 45,000 MRs and receive 7-night package that is worth 150,000 MRs? Marriott will be happen to return your 45,000 MRs. You want to take back?
This is getting ridiculous. Go ahead and start suing please. You won't win. Reputable lawyers find a reasonable way to try to show harm done to a client before suing. It would be ridiculous to think that Marriott would ignore the potential liability of ripping off its TP customers before making a move, but it doesn’t mean the lawyers always get it right or get their way over those trying to deliver on a business objective more beloved of the senior management team. |
To add another data point: just called in on the plat line to upgrade my cat 1-5 to cat 9. Took less than 10 minutes including hold time. I'm hoping that cat 9 somehow maps to cat 8. The upgrade also refreshed my expiration date to August 2019.
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